safari won't scroll down the page

I have had a recurring problem where I will open a web page in Safari and it will load completely. Then it will not let me scroll down the page - I can see only what is on the first screen. Reloading the page does not work. If multiple tabs are open, other tabs will be working fine - but one tab will not.

I have to shut Safari down and re-open it in order to load the page.

This has been going on for several weeks and I have yet to see a Software Update that fixes this problem. Others seem to have the same problem - but I'm not a high-level techie and I don't want to be doing absurdly technical things to fix this.

Can someone tell me what the problem is and how I go about fixing it?

I have Lion running on iMac.

iMac, Mac OS X (10.7.2)

Posted on Oct 13, 2012 10:07 AM

Top-ranking reply

Eric Root

Level 10

685,233 points

Posted on Sep 1, 2017 5:40 AM

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

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26 replies

Oct 13, 2012 3:20 PM in response to Linc Davis

So there is my issue with being forced to restart - my open tabs are not being restored. When I kill Safari and restart it, it starts anew - goes to my homepage. Where is this specified? I have viewed Preferences many times and can't seem to find it.

But - the reality is that this is a problem, is it not? Based on my Google Searches, others have this problem too - and have for some time. I would think that someone might be able to address the issue and rectify it?

Linc Davis

Level 10

209,739 points

Oct 13, 2012 3:30 PM in response to Jefferson Steele

From the menu bar, select  ▹ System Preferences ▹ General ▹ Close windows when quitting an application: Off. This will affect all applications, not just Safari.

Oct 13, 2012 3:37 PM in response to Linc Davis

Would that be "restore windows when quitting and reopening applications"? I've got it set it to ON - I will see if that works.

Thanks!

And I hope Apple fixes the disease rather than my living with the symptom.

Nov 13, 2013 11:27 AM in response to Jefferson Steele

I've been having the exact same problem, intermittently.

If it might be a clue, I have another issue in which the mouse pointer often changes into something inappropriate, for example a double-ended horizontal arrow, or a text insertion cursor, instead of the pointer arrow (right now, for example, it's an I-beam cursor no matter what I point at on the desktop). It usually works correctly even when it looks wrong, but it's annoying.

But the failure to scroll is beyond annoying.

Dec 10, 2013 10:49 PM in response to Jefferson Steele

Me, too. Random inability to scroll. Mouse cursor switching to the I-beam thing. Obnoxious.

Feb 11, 2014 4:37 PM in response to slapdappy

This issue went away after i updated to Mavericks.

Feb 11, 2014 4:49 PM in response to slapdappy

Yes, I haven't noticed these problems since Mavericks. I do get an occasional crash of Safari Web Content, though.

Apr 18, 2014 4:37 AM in response to Jefferson Steele

I have had essentially the same problem for months. When the page won't scroll when I drag the scroll bar--the scroll bar doesn't move--if I click off of Safari and then click back on Safari, the scroll bar and page will jump down to where it apparently should have scrolled to when I was trying to drag the scroll bar. It may immediately stop scrolling again, and again if I click off Safari and back onto Safari, the scroll bar and page will jump to the place I had attempted again.

It happens on lots of pages. It happens very often (every day). It also happens when another user on this computer uses Safari under her own account.

I have given up using Safari for a few weeks, and I alwasy attempt to try again whenever a Safari update comes out. At least two updates have come out since the problem started, and the problem is still here with the last update (v. 6.1.3).

shotsk7

Level 1

15 points

Nov 6, 2014 7:08 AM in response to Jefferson Steele

still having the same problem over two years later when will apple fix this one...
running an iMac, with OS X Yosemite version 10.10, Safari 8.0

ArtsySue

Level 1

39 points

Dec 22, 2014 1:28 PM in response to shotsk7

I just started having this exact problem about a week ago! I'm using Mavericks. Does anyone have a solution...?

themadp

Level 1

8 points

Jul 9, 2015 11:09 AM in response to ArtsySue

This problem is just killing me now.😠

I have a MacPro running 10.7.5, I can't upgrade because its an older model but its still very powerful so I have no issues except this one.

On 3 different user accounts in both Safari 6.1.6 and Chrome Version 43.0.2357.132 (64-bit) the page is not redrawing when i click something or scroll around.

Restarting Safari fixes the problem temporarily but it returns.

If I want to watch an embedded video I often have to continuously resize the screen so I see the video play, otherwise the frame is frozen and all I get is the sound.

As a programmer I can tell something is making the redraw fail, but what?

Is there any fix? Any suggestions?

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safari won't scroll down the page