printer unable to convert postscript file

After I upgraded to Mountain Lion OSX 10.8.2 I can't print PDF files because the printer is unable to convert postscript files. I have updated the printer's driver (HP Officejet 6600) and installed the newest version of Adobe Acrobat Reader. I don't know what else can I do. Any ideas are appreciated.

Thanks

Hector

OS X Mountain Lion (10.8.2)

Posted on Oct 15, 2012 11:26 AM

Reply
38 replies

Feb 8, 2014 9:30 PM in response to hsantaella

Same problem here. Any new suggestion? I have Mac Adobe Acrobat XI Pro installed in my mac mini with OS X 10.9.1, and I can't print some pdf files from Adobe. My printer is a HP OfficeJet Pro 8600 plus. The issue is that the file sent to print remains stuck in the printer queue indefinitely, saying "Printing - Unable to convert PostScript file". I'm aware that my printer does not support PostScript, but I can print the same file with the same printer using Windows Adobe Acrobat XI Pro. I have updated everything: Adobe, OS X and the printer drivers and the problem persists. I can print the file from Mac Adobe after changing to Print as Image, but I don't need to do that in Windows Adobe for the job to be done.

Apr 1, 2014 9:27 PM in response to hsantaella

i also think it is a Adobe vs Apple update issue. I finally noticed 10 unprinted items with the same postscript error message. i drop the original file on Preview and sent them to a newly create print setup: it printed.


I am presently trying to update Adobe Acrobat and the installation is crashing on downloading from adobe.com.


In my situation, i do not allow browsers to open pdf files. I have not had much luck with the plug-ins working smoothly.


Bottomline, the print does not work from Adobe Reader app.

Apr 9, 2014 8:28 PM in response to r1cobb

Your work-around worked. Acrobat Reader only prints PDFs if "Print As Image" is checked.


The symptom has been observed on my two printers, Brother MFC-7360N and Brother MFC-7820N.


Printing succeeds via Preview / Illusrator CS6

Printing fails via Acrobat Reader XI / Acrobat X Pro / Safari 7.0.2


Printer status at failure: Stopped - 'Opening raster file' failed


Every related software is up-to-date:

Mac OS X (10.9.2 Marverix)

Adobe Reader XII (11.0.06)

Brother Printer Driver (CUPS 4.0.5a)

Brother Printer Firmware (F)


* Illustrator succeeds in printing both AI files and illustrator-generated PDF files without a problem *

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

printer unable to convert postscript file

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.