You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook pro retina flicker

Dear Support,


I bought a Macbook pro retina recently, and now the screen keeps flickering, and is very annoying.

I am not sure how to reproduce it, when it happens, it will have horizontal lines cutting across the screen very quickly and disappear.

It happens randomly across all application.


It is the same as,

http://www.youtube.com/watch?v=Oq0l-bHmSYE


I have updated all patches, and still doesn't help.


Could you please advice how to fix it? Do i have to send it back?


Kind Regards

Andy

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Oct 17, 2012 6:10 AM

Reply
249 replies

Oct 29, 2013 1:33 PM in response to YCLAM

My problem is when I go over the dock it shudders, when I scroll down on a web page it shudders, when I swipe between screens (homescreen to iTunes) it shudders and lags, it pretty much happens all over I uninstalled adobe because it only started happening after I updated but then it came back nothing seems to help I live over 350 miles from the closest apple store does anyone else have this problem?? I only use this computer for school all of my games are directly from the apple APP store I do not download from 3rd parties Ive tried repairing the disk, restarting the computer, switching to a different user all of these do nothing.. HELP!

Nov 20, 2013 5:26 AM in response to Rnelson24

I have absolutely isolated the flickering on my display to wifi interference of some sort. The flickering comes and goes...at times will be very frequent...and others rather infrequent. I'm assuming that this is because of how my router likes to jump around to different channels in auto mode. It's also possible that the dual band feature of the wifi I use causes interference.


One thing that is very certain is that when I turn my wifi off, the flickering stops.


I'm not sure what Apple is willing to do. For my situation, my computer is past the warranty period, but I'm currently out of the states and unable to bring to a genius bar.


I would like to think that Apple will stand behind a faulty design in their product and fix it regardless of the warranty period since this doesn't seem to be a hardware or software failure.

Nov 20, 2013 5:29 AM in response to SB7523

A little more troubleshooting...manually changing my wifi channel seems to help for a while at least. However, randomly, it will begin again. If I change the channel again it will subside for a while. This is definitely a wifi issue and on the 2.4GHz band. I don't believe the same issue is occuring on the 5GHz band, however I don't have the wifi range I need with the 5GHz.

Dec 5, 2013 6:38 AM in response to YCLAM

This forum has been very helpful unfortunately it seems to only be a fix for the macbook air. Recently getting a new Macbook Pro Retina 15" i7 2ghz with 16gb ddr3 running the intel iris Pro 1024 MB graphics and an updated 10.9 STILL has this issues and it's beginning to be quite a bother at the office. Specifically I'm only using Photoshop Creative Cloud when it occurs. It's been significant at close zoom in's and with a brush between 6-15px.


Has apple sent any correspondence out about having this fixed for the retina mavericks using macbook pro's?

Any help would be greatly appreciated.


This is the direct thread where the macbook air's issues arose from.


http://forums.adobe.com/message/5451148#5451148

Dec 26, 2013 7:15 AM in response to YCLAM

There are a lot of defective MacBook Pro Retinas. The most frequent problems are fried logic boards, fight GPUs and displays with image persistence. Instead of honoring the warranty Apple's response is often to deny the problem and elete posts discussing it. THey just recently deleted a 20 post thread where I was discussing with others that have multiple fried logic boards. I'm now on the 4th logic board and Apple refsues to replace the computer. I'm told taht in some US states they are required by law to buy it back for the full purchase price after so many failed repairs.

Dec 26, 2013 12:37 PM in response to YCLAM

I also had the annoying flicker on my 13 pro retina. However, my flicker has stopped.

Knock wood, but my mackbook is fine fore nearly two solid months with zero flicker.

I dont know what caused it in first place, but I havent done anything with my mac, not even a restore. Some people say it the wires when closing the lid?? I wonder if thats what it was?

Jan 7, 2014 5:46 PM in response to YCLAM

I have the same issue - Macbook Pro Retina (Mid 2012, Samsung screen, Samsung SSD 256 GB), which appered recently (approx 1 week ago).


I noticed that it only happens while at home on 2.4GHz wifi. When I switch to 5 GHz, the issue disappears. The frequency of flickers is every 2-3 minutes and it might be dependent on network traffic, but I'm not sure.

Jan 17, 2014 10:36 PM in response to YCLAM

I've lived with this problem since getting my Retina MBP 13" in 2012. I took it into the genius bar, they kept it and ran diagnostics, then returned it to me claiming they never saw the flicker. It happens irregularly but certainly multiple times over the course of every day. Not too happy with it. The wifi 'fix' is interesting and I will try it, but as there is no built-in ethernet jack, running without wifi isn't much of an option. Upgrading to Mavericks, for me, had no effect as some have reported.


Just hoping that one day Apple is forced to admit that this is an issue.

Jan 23, 2014 1:18 PM in response to YCLAM

I too have had this flickering problem from about two months after I purchased my macbook pro 15 retina in mid 2012. I've tried multiple fixes people have come up with but none seem to work for me. I'm really upset as this is my first macbook and I as all of you have, spent a great deal of money hoping to get quality and reliability back in return. Come on apple, face the music and sort this problem out!

Feb 3, 2014 7:06 PM in response to YCLAM

I have also started having the same issue in December, 2013, about 13 months after I purchased my Macbook Pro 13in with retina display. I have all my software up to date and tried some of the simple fixes people have suggested. However, the problem persists. It is difficult to reproduce, and the folks at Apple Store do not know how to fix it. Mine does exacly the same thing as the ones in the youtube videos - intermittent flickering with horizontal lines across the entire screen.


I have noticed that it happens most frequently when I am downloading/installing updates from the App Store or using Facetime or Skype. However, it can also happen when I am browsing the web or working on Word documents. My screen flickers regardless of being on powersupply or on battery.


Does anyone know how we can report this issue to Apple so they will look into the problem systematically?

Macbook pro retina flicker

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.