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Macbook pro retina flicker

Dear Support,


I bought a Macbook pro retina recently, and now the screen keeps flickering, and is very annoying.

I am not sure how to reproduce it, when it happens, it will have horizontal lines cutting across the screen very quickly and disappear.

It happens randomly across all application.


It is the same as,

http://www.youtube.com/watch?v=Oq0l-bHmSYE


I have updated all patches, and still doesn't help.


Could you please advice how to fix it? Do i have to send it back?


Kind Regards

Andy

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Oct 17, 2012 6:10 AM

Reply
249 replies

Mar 13, 2013 5:58 AM in response to YCLAM

My retina mbp is being serviced for exactly same issue. Of course I couldn't produce this issue in apple store, but thanks to this forum I went prepared, night before I made some video clips. So they will replace the logic-board, will see in five days.

One think tough, some of you mention about SSD being soldered to the board, it is not. SSD in those machines is Apple proprietary design, yet removable and obviously upgradable , thats if you can afford the upgrade :)

Mar 14, 2013 4:37 PM in response to YCLAM

My rMBP had a new logic board installed in December. The flickering stopped for a while but then came back in late January. I needed the computer every day so couldn't give it up for another week (the time it took Apple the first time). I took it in to the store last weekend and the genius recommended replacing the screen, but doing it at the store. They ordered the part and I took it in last night. We'll see how that all turns out.


Mine never exhibited the flicker at the store either, but like most people I took video of it. Also, I took video of the effect of touching the body and the lid around the F2 button, which stops the flicker. The genius wasn't interested in that though.


Another thought - most of the time when mine is flickering the worst, it's doing a Time Capsule backup. Has anyone else noticed whether it just flickers when backing up? It would certainly explain why it never happens in the store.

Mar 18, 2013 2:10 PM in response to iCore24

I've taken mine to my local Apple store twice. Neither time would it replicate the flickering but both times I showed them video of it. I made sure that the date/time was clearly visible in the videos. Both times they took my computer in for repair without hesitation.


The first time they sent it to the central repair place for a new motherboard; the second time they kept it in the shop and replaced the screen/clamshell. I got it back 3 days ago and so far so good . . . .


Mine was one of the ones that if you put your finger above F2 touching both the body and the screen surround, the flickering stopped. I told this to the genius. He said they knew about this - that there are connections running through the left hand hinge and those wires get trapped sometimes, which causes the flickering. Touching both screen and body somehow remakes the connection (or makes a new ground stopping a short, or something). He said replacing the screen/clamshell assembly includes new wires and solves the problem.

Mar 27, 2013 6:36 PM in response to YCLAM

I have had the same issue. It is driving me nuts. Every time I take it in to the geniuses I can't reproduce the problem. I believe it occurs when I'm running intensive programs and the fans become audible. There isn't enough time to make that happen in the short appointments. It also seems to stop when I plug into an external display, which is what they do when I'm there.


My issue is the same one as others, I can stop the problem by putting my finger above F2 between the body and the screen. Unfortunately it's usually way too hot to let me leave my finger there. Has anyone come up with a way to explain all this to the genius in order to actually get a repair? They just send me away after doing a diagnostic that proves nothing.

Mar 27, 2013 9:40 PM in response to the42ndfl00r

I took video of it and showed the geniuses the video because it never did it in the store for me either. They accepted that without question (twice!!). The first time they replaced the logic board but that didn't fix it. The second time they replaced the screen and clamshell in the store instead of sending it to Apple Central Repairs. I told them about the F2 thing and they said they knew about it - that a wire connected through the hinge at the left side could get trapped and by replacing the screen and clam shell they fix the problem. So far so good for me.

Mar 28, 2013 9:01 PM in response to YCLAM

Hello all.

a brief history, I am on the 3rd rMBP 15 because the first 2 were broken out of the box. After a lot of trouble apple replaced it and im on my 3rd one. after i got this one I noticed a clicking noise coming from the bottom case and a screen flicker. I had it looked at and got the motherboard replaced. this fixed my clicking noise issue but not the screen flicker. Ill be taking it in this summer to get it looked at....I sware to god if they ask me to pay for any of the repairs i will loose it.

Macbook pro retina flicker

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