Dent on glass of Retina screen

In follow-up to my earlier post, I took my Macbook in around 4pm on Fri Dec 27. Their "triage nurse" came around before my actual Genuis Bar appt, which wasn't for another hour (I was ridiculously early). He took a quick look, confirmed the spot existed, I told him I had no idea how the damage had occurred since it was less than two months old and handled carefully. He confirmed they had a new display in stock and that I had backed up my data/was willing to leave it, wrote up a work order and I signed off that there would be no charge to replace the display. He said I COULD have it back as early as the next day but it could be as long as 5 days. They called about 3 hours later that it was ready for pickup.

When I picked it up, I tried to get more information about the cause of the issue but the guy wasn't talking. He assured me that as long as they ascertained it wasn't my fault, it's covered under warranty. I confirmed the AppleCare I had purchased had that same coverage and he said yes. No word on how to prevent a repeat of the damage other than "be careful - the retina displays are thin and there's not much protection around the frame," which I've now been told by 3 different Apple employees, including one who gave me **** for having one of those rubber keyboard overlays on the machine. He said as little as a post-it note on the machine could be enough to crack the screen with it closed.

Just wanted to share my experience, fwiw.

In my case repsonse was very clear - two times. It's a cosmetic defect and Apple wont repair it, because that kind of defect shoudn't be a problem for me when i use Apple ShitBook 🙂

... and right now i have next "cosmetic defect" on my Retina. Looks almost that same as first but this is visible only on white background. Really... i have never bought **** like Retina ShitBook. 2500 $ for something soo bad quality and support doesn't want to repair it ... NEVER, NEVER BUY APPLE RETINA.

I found a dent on the screen on lower left hand corner. It was quite a distressing discovery. I got this thing for Xmas and it has not even been two months. I really expected this (almost three thousand dollar) machine to have better quality. SO DISAPPOINTED !!!! I have an appt with the Genius bar tomorrow. I hope they say something pleasant.

The Apple tech said it was my fault that the screen has a divot, a little crater, at the lower left hand corner of the screen. I asked for a manager. After an hour of dispute with the store manager, he decided to replace the screen for me at NO CHARGE. I told the manager that there are many others people all over the world who shared the same experience and I pointed him to this thread as a reference. He refused to acknowledge the validity of info. He said people could write whatever they want on the net blog. I told him that this thread ALONE (on APPLE site) has almost 7000 views so he must at least give apple product users who took the time to share the info some credibility. I have been an Apple supporter for ten years, I am beginning to think that it's time to consider an alternative to apple products.

Hello,

I put photo of "cosmietic defect" in one of my post. Apple build very low quality laptop - Ratina display. Yes, i will never buy Apple, this is my first and last Apple.

In my case Apple support two times refused to repair this screen. Right now i have two dent on glass and one black dot under glass. My 6 years old lenovo have better display than almost 12 months Apple.

Apple's policy ends with the purchase of equipment for which, let's face it, everyone overpay 2 times.

i have a dent in the center of my screen, and i send back to apple store (australia) for further inspection, they say is not normally cover by warranty because even a tiny sugar can cause it and it is very fragile screen the technician told me, in the end they change the new screen for me in 5 days without charging

So You had lucky. Right now i'm looking for new laptop because i buy new every 2 years, and for sure it will be not ShitBook - i don't need expensive laptop with "cosmetic defect" and no warranty.

What is Your problem? I can't answer on topic? Don't have nothing to say so what are You doing here? I'm a consument that was cheated by Apple - I bought invalid, expensive laptop, and who You are? Apple worker or lover? Bye Bye.

I call their cosumer service/warrantly service three times and every time they told my "tihs is a cosmetics defect and we will not repair it". So I can only educate others about the quality of the company and their treatment of customers who bought middle performance class laptop for high end price 🙂

Lawyer? Do not be ridiculous ...

i have this exact same problem at the exact same spot which i noticed just now and while going through this post saw some images too... its been a month since i bought the laptop and am completely freaked out about it... any suggestions on what to do and how can i remove the thing...the apple store is also not near by i stay in arlington texas and the apple store is in dallas...can some one please help me out...

exact same issue with me at the exact same spot...only a month since i bought my laptop..freaked out about it...