Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV Remote not working & synching is not what's wrong

All of a sudden my remote stopped working. I replaced battery, tried to unsynch and resynch multiple times but still no response. We have two Apple TV's so I tried the other remote and the Apple TV responds to that remote. So I don't think it's the Apple TV but an issue with the remote. Is there any other options or should I just buy a new remote?

Apple TV (2nd generation)

Posted on Oct 19, 2012 1:56 PM

Reply
42 replies

Dec 1, 2013 4:18 PM in response to Barton125

My Appletv has offically been down for 3 days(Felt like a month) out of the blue the remote stopped working even after adding a new battery(Hmmm). Switched to my Iphone App remote, but inconvenient. Instead, I let the Appletv sit until I could find an easier solution

AppleTv is up and working holding menu&back button for 6 seconds. Totally going to catch up on my Korean Dramas. Thank you, Thank you, Thank you! - Take Care!

Dec 3, 2013 9:54 AM in response to Barton125

Genius! Thanks, by the way it took this non-genius a few moments to realize that the back button was the 9 o'clock (west) position on the black circular dial outside of the select button. You saved my day. I had tried to use the Apple TV in a hotel and had purchased another remote, because I forgot to bring the one from home. Nothing worked on the hotel TV anyway. WI/FI was too slow I think. Thanks again!

Apple TV Remote not working & synching is not what's wrong

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.