Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV Remote not working & synching is not what's wrong

All of a sudden my remote stopped working. I replaced battery, tried to unsynch and resynch multiple times but still no response. We have two Apple TV's so I tried the other remote and the Apple TV responds to that remote. So I don't think it's the Apple TV but an issue with the remote. Is there any other options or should I just buy a new remote?

Apple TV (2nd generation)

Posted on Oct 19, 2012 1:56 PM

Reply
42 replies

Apr 27, 2014 6:19 PM in response to Barton125

I've already tried your suggestion but all I get is the screen where I need to configure the resolution. It is the screen where the Apple logo appears and I must click OK if I see it. However, since my remote still does not respond, I can not click OK. I can not go past this screen. The device is blinking constantly and it does make the normal sound you hear whenever you click. However, it does not do anything!! Heeeeelp!!

Mar 31, 2016 5:27 PM in response to Thorodinsson

You will need an original ATV remote in order to setup the remote app (as you have learned). You can try a friends remote to allow you to setup the remote app, you can purchase a new remote or yes you can find a different device (they will also have a specific remote required to use the device). But just like my tv, bluray, amp etc won't work without its specific remote neither will the ATV. You could also look at the universal remotes (I use the harmony one) as you enter a code to allow IR connectivity to the ATV but they can be pricey...

Apple TV Remote not working & synching is not what's wrong

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.