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I just got an email from Apple stating my iMac qualifies for the iMac 1TB Seagate HD Relacement Program. Oh boy, aren't I lucky 😟 I have Time Machine and a CCC bootable clone backup. Is it as simple as cloning back my System onto the new hard drive. The Apple email says I need to start from scratch with the Install DVD that came with the computer. What's the best proceedure.
iMac (21.5-inch Late 2009), OS X Mountain Lion (10.8.2), IOS6, Apple TV2, Airport
Mine failed just 3 months ago, but it's unclear if my replacement is affected in the recall. I've now called Apple Support twice and have gotten two different answers. On the first call, the technician said if the your serial number comes up eligilble and it's a SeaGate drive, you should take it in and replace it. The second technician said if it's been replaced, it should be fine. Anyone know if the replacement drives are faulty?
. . . and, FYI, when I had mine replaced, they asked which operating system I was using when it failed and they restored it at the store on the new drive. Time machine restored my computer as expected. It was quite smooth. No complaints about the replacement - though it was a pain hauling a 27" iMac back into the store without the box! ! !
You might want to consider cloning your current installation onto an ext FWHD. That will retain everything as it is now. Also, call them back and see if they'll do an onsite replacement. That's standard if you're within 50 miles of the store. That way, it's only out service for an hour or two and you don't have schlep it to them.
Thanks baltwo,but they said they don't do onsite here.😐 Anyway I can browse the iPhone 5 while there.😁
You're in Maryland and within 50 miles of that repair station? If so, I'd check again. Alternatively, if the machine's covered under the AppleCare protection plan, then use that.
Unless Apple is doing it as a goodwill gesture, onsite is not included in the regular warranty or a recall, only if you have Applecare. So they may offer it on a case-by-case basis, but it is not generally part of the regular warranty or a recall. I'm quite sure of this because I asked them; as I said, they may make exceptions, but not generally.
Lane17 said they don't do onsite there, which I took be a blanket assertion. That's why I asked for clarification and mentioned the ACPP.😀
Ahh, thanks.
😁
FWIW, it's raining here. Reminds me of your location. 😉
Hey, right this minute, we are having 5 minutes of sunshine.....😀 other than that, yes, fall has descended upon us after an unprecedented dry summer ( 3 mo = not a drop of rain).
I don't have AppleCare. I've never had a problem. But, I'm backed up and packed up. I hope I don't have to leave my iMac over nite. It hasn't been away from home before.lol.
IMO, the AppleCare Protection Plan's the best insurance policy available for desktop machines. I can only suggest that if the machine's less than a year old, then get it.
Careful, don't call it an insurance policy. It does not cover against accidents. A warranty it is, but it is no insurance policy.
Point taken. Won't cover a machine destroyed in a fire or earthquake, but does cover any hardware failure during normal usage. It replaced my 27" display and the failed 1 TB HD.😉
Just to clarify what I said earlier. I talked to Apple Tech Support on Friday, not sure if it was AppleCare. I got connected by calling the closest Apple Retail Store and ended up choosing "Tech Support" from the phone Menu. That connected me to Apple Tech Support and not the retail store.
What I was told is Apple would set up in house repair even though I didn't have AppleCare, but it would take longer than if I brought the iMac in. They also indicated it would not be Apple fixing it, rather a local certified repair center.
I'm going to call back on Monday, but would it make a difference to any of you knowing it would be a certified repair center vs Apple.
Most repairs are done by an independent authorized repair place - unless you send your Mac to one of Apple's repair centers (one is in TN). So, if the repair is done locally, it will be done by someone Apple contracts with. Glad to hear they're willing to do in house even though you don't have Applecare. By the way, Apple support covers all repairs - there is no special number for Applecare; if you call up with a problem, they will ask for your serial number and they will know if you are covered by Applecare, the regular warranty, or if they can charge you for a support call.
Some Apple Stores do their own repairs. Whether or not they're using independent contractors after you drop it off is anyone's guess. IMO, having it done onsite is preferable to losing the machine for 2-7 days. It took two people 1 1/2 hours to replace my HD onsite. Bonus was I got to watch how it comes apart and where all the screws and wires go, how to clean the exhaust ports, and how to clean the display and glass cover. For a 27" iMac, best to have two people and the proper tools.
iMac 1TB Replacement Program
