Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address
The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.
The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.
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I just got an email from Apple stating my iMac qualifies for the iMac 1TB Seagate HD Relacement Program. Oh boy, aren't I lucky 😟 I have Time Machine and a CCC bootable clone backup. Is it as simple as cloning back my System onto the new hard drive. The Apple email says I need to start from scratch with the Install DVD that came with the computer. What's the best proceedure.
iMac (21.5-inch Late 2009), OS X Mountain Lion (10.8.2), IOS6, Apple TV2, Airport
Mine failed just 3 months ago, but it's unclear if my replacement is affected in the recall. I've now called Apple Support twice and have gotten two different answers. On the first call, the technician said if the your serial number comes up eligilble and it's a SeaGate drive, you should take it in and replace it. The second technician said if it's been replaced, it should be fine. Anyone know if the replacement drives are faulty?
. . . and, FYI, when I had mine replaced, they asked which operating system I was using when it failed and they restored it at the store on the new drive. Time machine restored my computer as expected. It was quite smooth. No complaints about the replacement - though it was a pain hauling a 27" iMac back into the store without the box! ! !
Well I just had my Seagate drive replaced at the local Apple store. Replacement drive was another Seagate!!
Old drive model = ST31000528ASQ revision AP24.
New drive model = ST31000528AS revision AP2E.
Are others getting Seagate for the replacement???
Thanks...............
I called AppleCare today about getiing my iMac HD replaced on site and just got an email confirmation that the part was ordered and a technician will be calling to set up an appointment. All this without AppleCare. Impressive.
I just hope the tech knows what he/she is doing as well as the repair that would have been done at the Apple Retail location. One could only assume Apple contracts with people that know what there doing.
Based on my one-time experience, they surely do know what they're doing. In my case, the tech had a newbie under training with him and walked him through the entire process. Newbie described what and how, with the tech adding corrections (when needed) and then just providing additional comments based on his experience to kill the silence. I couldn't have done it better and that's based on years building stereo equipment, o-scopes, and color TVs from kits and repairing many electronic items.
Same new one put in mine in April.
Model: ST31000528AS
Revision: AP2E
It doesn't matter where your Mac is repaired - unless you mail it to one of Apple's repair centers (there is one in TN), it is always an AASP they contract with; such repairs are generally not done within an Apple store (unless it's a reseller and he's also an AASP).
Great. I'm excited to get it done on site.
I'll be doing it that way myself, but will wait a while until they catch up - just have a clean and large surface ready for them to work on.
I have a huge table with a light above. It can be a workshop for a day. The email was from Apple National Service Provider.
Thank you baltwo. (I can't figure out how to get This solved my question legend to appear.)
Solved and Helpful only appear when you are the one that started the Discussion.
I just got mine today. Same new Seagate as the one you got:
Model: ST31000528AS
Revision: AP2E
NVida makes the chipset. See how it is in the same location as the Intel chipset in system profiler? See the letters AHCI?
From wikipedia:
Advanced Host Controller Interface (AHCI) is a technical standard defined by Intel that specifies the operation of Serial ATA (SATA) host bus adapters
Are you sure you meant to address your comment to me?
Maybe not. Early in this thread Joe Gramm posted that his drive was made by Nvidia. You replied at one point:
"I see you posted your HD info and it does say Nvidia - that is strange, especially since your hard drive also starts with ST which is Seagate."
So maybe my comment should have gone to Joe Gramm, but I didn't see that you had explained to him that Nvidia made the chipset. Since yours was the last in a series on that topic, I replies to you.
I see; thanks for the explanation.
Mine is not made by Nvidia and, until the OP mentioned his, I had not heard that Nvidia makes anything but graphics cards. It seems that the chipset has nothing to do with the actual hard drive failure since mine is being recalled as well and the chipset is not from Nvidia.
iMac 1TB Replacement Program
