How do I lodge a complaint against Apple Support?

Hi Seth

I have had such a hard time with Apple these past two days, which has made me wary of commenting. One thing I did was call a number 1800 034 155 which is supposed to be independent of Apple. At the very least they were pleasant, polite, issued their personal name, and a case number. Good luck Marta okay

Marta okay wrote:

Hi Seth

I have had such a hard time with Apple these past two days, which has made me wary of commenting. One thing I did was call a number 1800 034 155 which is supposed to be independent of Apple.

What is this number to?
What company/organization?

What do they do?

hello,

i have just visited the Apple store in garden city and left very unsatisfied, not that the staff member could have cared less.

My new (less than 2 months old) iPhone 7 is bending backwards at the middle. I have been told my child must be playing with it when I am not looking. I dont have a child. I have been told that keeping it in my handbag is bad and i always should have kept it in my pocket. I have been told that i must stnad around putting pressure on it and just not notice i am doing it.

This may sound stupid but this is like my fourth or fifth iPhone in the past 7 or so years. I am not stupid.

I am going to make a second instore appointment as this one was the worst customer service i have ever received. I am hoping the next appointment , the staff member actually listens

Why would you be asking Apple for ideas on how you bent your iPhone? It was in your possession. The person who you dealt with at the Apple Store has no idea how you, or someone you know, bent it and I'm guessing you pushed the issue and wanted to know how it could have been bent and didn't like their responses. If it was me I wouldn't have responded, I would have said "I don't know how your iPhone was bent ma'am but we can do an out-of-warranty replacement for $xxx, or, if you purchased AppleCare Plus, we can replace it for the price of the deductible."

So sorry to hear about your bad experience but I personally feel after my own experiences that Apple has stopped caring for customers and their reps or the dumb 'geniuses' at their so called bars are also trained as such by Apple and their main aim is nothing but extracting $$$$$ from the customers

The maple in vashi https://maps.google.co.in/maps?client=safari&hl=en-in&um=1&ie=UTF-8&fb=1&gl=in&e ntry=s&sa=X&ftid=0x3be7c14ef6aaaaab:0xfa8424da6f97cb08&gmm=CgIgAQ%3D%3D get very slow service to customers .. so plzz do something

Thanku

Mamtesh wrote:

The maple in vashi https://maps.google.co.in/maps?client=safari&hl=en-in&um=1&ie=UTF-8&fb=1&gl=in&e ntry=s&sa=X&ftid=0x3be7c14ef6aaaaab:0xfa8424da6f97cb08&gmm=CgIgAQ%3D%3D get very slow service to customers .. so plzz do something

Thanku

TOLL FREE NO. 1800 266 3545

http://www.mapledti.com/Store.php

Horrible, horrible customer support. You spend this much money and you expect a company to stand behind their product past a 1 year warranty.... Apple does NOT care about their customers once they've sold you.

No other manufacturer has more than a one year warranty, and when you purchase you have the option to extend, depending on what you purchase. If you purchase an iOS device that fails after the warranty, Apple allows you to purchase an out of warranty replacement at a reduced price from new, and provides a 90 day warranty for that device as well. No one else does that either. Seems they do a pretty good job taking care of their customers. Others would just send you out the door.

You spend this much money and you expect a company to stand behind their product past a 1 year warranty

ALL warranties have an expiration date. You cannot expect a company to go beyond it (unless you've purchased an extended policy). If you did that in your own company, you'd be out of business in no time.

No, it is not Apple's method to force you to do anything. Technology is a rapidly moving field, and the iPhone 5 is a 5-year old device, released in 2012. In technology years, that is quite old. The iPhone 5 does not have sufficient hardware to support the latest update, so it will not load it. Other issues can be troubleshot and will work fine. My wife uses an iPhone 5s, and it is working just fine. Many users can use older devices, but just as easily, new devices can experience problems. That is what your warranty is for. Don't misunderstand what the warrant is for, and certainly do not subscribe to the ridiculous concept of forced obsolescence for Apple products.

I will like to help you,I also have a complaint they were supposed to call me because of a charge on my account they sent a msg next day saying they were calling me which never called me I was waiting . They don’t support no body they also cancel my Apple I can’t update or get free apps they just want our money Android phones are better than this ****

It is always good to have definitive proof before accusing anyone of illegal practices. And, even if you do, these forums are NOT the place. These forums are for users to help other users with (mostly) software problems.

And, FWIW, this site is owned by Apple and they can enforce rules and/or remove anything they'd like. And, you (and everyone else) agreed to those terms when you established an account here.

xanadufl wrote:

Potentially is not definitive.

Something is either illegal or it's not. It is possible that something is illegal but you, not being a lawyer, don't know for certain. If you do think Apple is doing something illegal, consult an attorney.

I disagree being an Apple fan from a decade, very much dissatisfied by the kind of service Apple gives to their customers, having a problem with IPhone 7 Plus with back camera not working, battery not charging and phone slowing down and no help from Apple then why should I buy Apple products in future

Huzefa

India