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BBC iPlayer 'RESTARTING' problem???

Does anyone else have the problem of the BBC iPlayer 'restarting' when viewing a catch up program?

Ever since I updated to IOS 6, the latest BBC iPlayer App (ver 2.0) keeps restarting after a varied amount of time making it unusable. I have tried to contact the BBC over this matter but all I receive are electronic responses saying no individual reply to the problem can be given. I've maintained a 'watch' of the BBC iPlayer website but no updated information is given by them, or indeed any admission that there is any problem with their latest software.

All the other TV Apps (ITV Player, 4oD, Demand 5 & Sky Go) ALL work beautifully without any glitches so why can't the BBC do the same with their app? Over 90% of the 'reviewers' (since 19th Sept 2012) of the App at the App Store are unhappy with the software.

If anyone can be of any help it would be greatly appreciated. I have already done a reinstall of the app.

Thank you in anticipation.

iPad 2 (32gb, 3G, IOS 6)

BBC iPlayer App (ver 2.0 dated 4th Sept 2012 running via Home WiFi BT Infinity broadband)

iPad 2, iOS 6

Posted on Oct 29, 2012 12:37 PM

Best reply

sbsbsb

Level 1

6 points

Posted on Nov 8, 2012 4:23 PM

I have this problem too, it's driving me crazy. Just tried to watch something and it restarted every few mins. I have emailed bbc iplayer help but I don't expect a reply. I have the same stats as you , it's happened since update to iOS 6 , never happened before that. I have same ipad and also bt infinity,also in manchester not that I suppose that should make a difference! I would love to get this sorted as I use iplayer all the time. As I said its driving me crazy. The player bar at the bottom goes all out of sync also if I leave it to play through and when it gets to the end it just stays there but continues playing.

I've also tried deleting and reinstalling the iplayer app but it made no difference.

Help!

View in context

26 replies

Nov 21, 2012 10:30 AM in response to Mrkbutty

Yes Mark, from Cheadle Hulme. I'm with BT Infinity, never had any connection problems with it and its fine on the laptop. To think I used to build desktops and install operating systems??? This has me stumped! Thanks for the help. Mike

Andyrea

Level 1

0 points

Nov 22, 2012 4:39 PM in response to michaelfromcheadle

I notice that a number of people on this thread are on high speed broadband - BT Infinity etc. I have this exact problem - but live in the SE not the NW. I'm not 100% sure but I'm fairly sure that the BBC Iplayer worked fine on my Ipad 2 after I had upgraded to IOS 6, but has been unusable since I upgraded to BT Infinity recently. Could it be some combination of the two that causes the problem? Either way it's incredibly frustrating, particularly as none of the major suppliers are saying ANYTHING!

Nov 25, 2012 1:16 PM in response to michaelfromcheadle

Hi I am having this problem since upgrading my iPad2. I have downloaded the iPlayer

app several times and it hasn't made any difference. Has anyone noticed that when the stream restarts the progress bar is still at the point before the restart. Going back to the iPlayer channels screen and restarting from there picks up from the point it went wrong. I am still on bt option3 and don't get the same problem on my windows laptop but did see it on my android phone.

SammyW

Level 1

8 points

Nov 26, 2012 2:22 AM in response to Shakerloops

Please can everybody report this via the BBC website?

I reported it and the person said there were "unaware of any widespread issues" and they would only do something if they get a few reports.

Link is https://iplayerhelp.external.bbc.co.uk/templates/bbciplayer/emailForms/emailPage ?_mftvst:answerRef=%24http%3a%2f%2fapi.transversal.com%2fmfapi%2fobjectref%2fEnt ryStore%2fEntry%2fhttp%3a%2f%2fdedicated3.metafaq.com%2fmfapi%2fMetafaq%2fClient s%2fbbciplayer%2fModules%2fannouncements%3a15768%3a408

Mrkbutty

Level 1

5 points

Nov 26, 2012 12:53 PM in response to michaelfromcheadle

Reported! Thanks for the link Sammy

Nov 26, 2012 2:48 PM in response to Mrkbutty

Hi. Just to say that I did report this problem to BBC and the only idea they had to offer was to uninstall then re install the app, which as we all know is pointless.

Nov 26, 2012 2:52 PM in response to SammyW

Cheers Sammy done it!

Dec 7, 2012 2:02 AM in response to michaelfromcheadle

BBC iPlayer now working thanks to a BBC software update on the 6th December. I have watched 2x 30min and 2x 60min documentaries without the dreaded restart problem but it took them way too long to fix the issue. Thanks for all your suggestions everyone in trying to resolve the issue they were much appreciated. Kind regards... MikeD

Dec 8, 2012 10:53 AM in response to michaelfromcheadle

Hi.I have loaded the new version of the iPlayer and have just upgraded my broadband and am still getting this problem. Apple and the BBC need to get this sorted. I was just trying to watch a 30 minute program and the **** thing restarted 5 times.

Dec 9, 2012 11:59 AM in response to Shakerloops

Sorry folks I jumped the gun here and I take back what I said in my last message. Having tried to use the iPlayer a number of times it is STILL restarting during progs, don't know why I had initial success. Back to square one then???

Dec 21, 2012 7:03 AM in response to Shakerloops

I received this reply from the BBC today, 21st Dec.

Reference CAS-1749446-GKCSC5

Thank you for contacting the BBC iPlayer support team.

Please accept our apologies for the delay in replying. We know our correspondents appreciate a quick response and we are sorry you have had to wait on this occasion.

I understand you’re experiencing problems whilst streaming on your iPad as it starts from the beginning after few minutes into the programme.

We’re aware of the issue and can confirm that it is under investigation and would be resolved in the next iOS update. We apologise for the inconvenience that this has caused.

Meantime, uninstall the app and reinstall it and try streaming programmes.

Once again thank you for contacting BBC iPlayer.

Kind Regards

Usha Devi Peri

BBC Audience Services

www.bbc.co.uk/iplayer

Further on the problem of restarts my wife now has an ipad 4 and it seems BBCi Player streamed progs run ok. My ipad 2 still has the problem so fingers crossed the problem will be solved, as the BBC indicate... Mike

BBC iPlayer 'RESTARTING' problem???