I am trying to make a formal complaint to Apple, but it seems impossible to find an email or snail mail address to which I can send this letter.
I don't want to use the "feedback" form on the website as I don't think this constitutes a complaints form.
UK law states every firm needs a complaints procedure, but I cannot find it anywhere for Apple Inc (UK)!
Hope someone can point me in the right direction!
According to the information shown at Apple UK http://www.apple.com/uk/contact/ the UK VAT registration number is GB117223643, you can check online whether the VAT number is legitimate, and by doing so, reveals the address for Apple UK:
APPLE DISTRIBUTION INTERNATIONAL
2 FURZEGROUND WAY
STOCKLEY PARK
UXBRIDGE
MIDDLESEX
UB11 1BB
I'm not sure whether you will receive a reply after writing to the above address, but you can be sure that the Inland Revenue won't be too happy if the address supplied by Apple UK is false!
I would think that contacting Apple UK might be a good start.
<Email Edited by Host>
Heaven forbid I reveal the email address which pretty much solved my original post.
I really wish some of you would read the entire thread, engage your brain and think before you post.
Problem
No address or email
Solution
Address (kindly provied by richvid) or email (as listed before).
stedman1 - it would serve the purpose that people could read this problem and find the solution (an email address) without having the spider automate an @email.com
Considering it is not possible to "reveal any personal information" I'd suggest anyone looking for the email Google "Tim Cook's email" as it comes up on a number of other forums.
Admin - please can you lock this thread to avoid it being diluted by individuals just wishing to have an opinion.
Here is some contact info and the corporate address:
http://www.apple.com/contact/
Sorry, but I tried to find some specific info for your country, but couldn't find anything (except store info, etc).
Have you considered going to an Apple store and asking them?
If your issue is with an Apple retail store, you should probably start here - http://www.apple.com/uk/retail/feedback/
Service issues you can call AppleCare. Get started by going to http://www.apple.com/uk/support/contact/
Other issues may be handled at - http://www.apple.com/feedback/ - you may just have to pick a product and write, even if the issue is not about a product.
You will not find an email address for complaints. If you want to send snail mail Apple's address is
Apple Inc
1 Infinite Loop
Cupertino CA
95014
USA
Note that you may not receive any response, but those are the official channels.
That may be true and I did in fact reply to it though I cannot now remember all the content.
I do know I took a similar line to Varjak paw in respect of it being an inappropriate post though I also added a suggestion as to where you should go to make your complaint.
To repeat that ...
| Japan | Start your support request onlineand we'll connect you to an expert. Within Japan: 0120-27753-5 Outside Japan: (81) 3-5334-2096 | www.apple.com/jp/support/ |
Though I supplied the link rather than the detail here.
Call 0844 209 0611* and ask to be transferred to Customer Service and describe your issue.
We are all users here just like yourself. Your threat to move to Samsung is useless here.
It's called a policy of calculated confusion. But Babowa is right, the original UK store is your first (and probably only) port of call.
On the isolated occasion I've had need to complain, a positive but friendly attitude has always been the route to take. Dig in your feet but don't be aggressive and insist on seeing the store manager. Offer to take him for coffee so that you can discuss your problem outside of the store's influence.
With respect, my original post explicitly said I didn't want to use the feedback form. This doesn't require any response from them and it appears to me that they don't have any formal complaint procedure.
UK law states clearly there needs to be a "transparent and easily accessible" complaints procedure where correspondence must be sent in by "letter, fax or email".
EU law is the same, but is more strict and states there must be a 'local' address (e.g. UK for UK) for each member state. So I don't need to write to the US to get a response about something I bought in the UK.
I really do think this is a shambles that such a large corporation (globally, one of the biggest at $570bn!) is able to get away with treating consumers like this. And frankly, I think people are narrowminded mugs if they continue to buy products from them.
I've bought over 20 Apple products since the early generation 1 iPod, however, given their treatment concerning my iPad recently, I certainly won't be purchasing anything else unless this is resolved and swiftly. Samsung here I come!
That is the only contact info available - if you don't want to use it, that is your prerogative. But stop being snarky to those who tried to help you.
BTW, IF there is such a law as you claim in the U.K., then go to a law library, get the citation, and take it to your nearest Apple Store. There ask for the manager, show the citation and ask for the address. Most likely it will be that of Apple's legal department.
UK law states every firm needs a complaints procedure, but I cannot find it anywhere for Apple Inc (UK)!
Under the Sale of Goods Act your contract is with the retailer, not the manufacturer. In other words, if this about a faulty product or poor service, take it to the retailer who provided it, be that an Apple Store or other shop.
It may be the only contract info available vie the Apple site but Klaus is right. The Sale of goods act is what covers any merchandise bought via a retail outlet in the UK ... and that includes Apple on line (the distance selling act) and probably even iTunes.
Apple's legal department is no threat to and certainly not above UK law. Apple is obliged to conform, whether they like it or not. More, any Apple manager worth his salt would be aware of the acts that govern trading in his store.
UK law states clearly there needs to be a "transparent and easily accessible" complaints procedure where correspondence must be sent in by "letter, fax or email".
EU law is the same, but is more strict and states there must be a 'local' address (e.g. UK for UK) for each member state. So I don't need to write to the US to get a response about something I bought in the UK.
Does this law cover every corporation in the world no matter where they are incorporatecd? You see, if you read through most of the legal language of the (any) corporation, they always specifically state that the laws of the (insert state and country - in this case: California, USA) apply. That is the location where they legally incorporated and is usually the location of their corporate headquarters.
So, I would guess that your law applies to companies incorporated in the UK. I would also be fairly sure that Apple's team of lawyers would not have missed following whatever laws apply.
Since you are so convinced, I'd suggest you go see a lawyer and ask about a foreign (to UK) corporation's legal obligations.
No Babowa. The 'Trading Standards Authority' enforces most of the law relating to the sale of goods in the UK. It they decide to prosecute I think it most unlikely that any organisation would fight the case. It is simply not worth the bad publicity it may generate.
seventy one wrote:
It may be the only contract info available vie the Apple site but Klaus is right. The Sale of goods act is what covers any merchandise bought via a retail outlet in the UK ... and that includes Apple on line (the distance selling act) and probably even iTunes.
Apple's legal department is no threat to and certainly not above UK law. Apple is obliged to conform, whether they like it or not. More, any Apple manager worth his salt would be aware of the acts that govern trading in his store.
So, why is the OP ignoring those like Klaus who tried to help?
And nobody here is saying that Apple doesn't have to follow the law (after all they complied with a dumb judge's ruling); we're just saying WHERE to go. As for Apple's legal department, I surmised that since the OP said it was a LEGAL requirement, he might end up having to contact Apple's LEGAL department.
Shaamoney wrote:
I am trying to make a formal complaint to Apple, but it seems impossible to find an email or snail mail address to which I can send this letter.
I don't want to use the "feedback" form on the website as I don't think this constitutes a complaints form.
UK law states every firm needs a complaints procedure, but I cannot find it anywhere for Apple Inc (UK)!
Hope someone can point me in the right direction!
Good look finding help here. I posted a message about a problem a friend is having with Apple Japan and the censors deleted it quickly. Apple's arrogance will be its undoing, as has happened with so many companies that have fallen before it.
Formal complaint
