I am trying to make a formal complaint to Apple, but it seems impossible to find an email or snail mail address to which I can send this letter.
I don't want to use the "feedback" form on the website as I don't think this constitutes a complaints form.
UK law states every firm needs a complaints procedure, but I cannot find it anywhere for Apple Inc (UK)!
Hope someone can point me in the right direction!
Listen guys and gals, I didn't mean to start some sort of debate on the topic of Apple.
However, the reason my response was "snarky" is because my original post explicitly stated "email or snail mail address". Any moron can find the Contact Us page on the main website, but this contains just numbers to call.
Given my complaint will be formal, it needs to be in writing (fax, letter or email are all acceptable).
The truth of the matter is that many people on this forum canonize Apple and I had expected some "why on earth would you complain" style defensive responses, but not to this level. This is a user-to-user forum and thus I had expected that others might have joined seeking advice on faulty products that may well have ended up other users making a complaint. I had hoped they could provide me with the address they used.
My error was that I apophasised. All I want is a UK mainland address be that an email or snail mail address. I don't want the feedback form and I don't want a contact page with a list of premium numbers to call.
The only real constructive advice so far has come from Seventy One, whom I thanked. Laundry Bleach was also comprehensive, but gave me details that I didn’t really need (e.g. USA mainland address).
Klaus 1 - it is not the Sale of Goods Act that I am referring to. Again, I appreciate you are trying to provide sound advice, but you are not really answering my question. Also, my complaint is my concern and I intentionally chose not to divulge it.
Babowa - I spoke to a corporate lawyer and they said it deals with where a company trades, not necessarily where they are incorporated. Otherwise, a firm could register/incorporate in an extremely low governance region/country and do what the heck it liked. Thankfully I studied at the same university as this guy when I was doing my MSc, so he is providing this advice for free!
Varjak paw - I appreciate you are probably some super Apple fan, but I fail to see how asking for the snail mail or email address of Apple complaints breaches any policy...
Comments like those from Romad are just recusant and are not constructive. His comments regarding "dumb judges' ruling further illustrates their bias and I'd ask they comment no more.
I'd also appreciate if the admin could delete the thread hijack comments. I simply asked other users like myself if they knew the email/snail mail address, I certainly didn't expect most of the comments made here! People didn't read my OP properly and therefore posted nonsense.
Thankfully, the issue has now partially been addressed as I emailed and now have Erika from Executive Relations helping.
<Email Edited By Host>
All I want is a UK mainland address be that an email or snail mail address.
Apple has not published any such address. All they have provided are the mailing addresses for their European headquarters in Ireland and the corporate address in the US, which are provided on the Contact pages to which you've already been give the links. Apple does not publish email addresses for their customer service departments.
There's nothing else anyone here can tell you, so further discussion will probably just degenerate further into fruitless and inflammatory argument. I therefore strongly suggest - and this goes to everyone reading - that we let this drop at this point. Hopefully your contact in Executive Relations can address your issue.
Regards.
Item # 11 in the ToU here:
Never reveal any personal information.
Why would you want to put an email in your post? As mentioned (and aside from the rules here), it is not advisable to do so in an open forum - spider bots are used to find email addresses in forums such as these and they then sell your email address. If you want to share an email address, simply list it in your profile. If you include an email address in your post or signature, it will be deleted for your own safety.
I have the same issue.
Recently, my phone 5 went missing and to figure out my options, I called apple support. The tech advised me to erase the phone as a precaution. I asked him if that was advisable given that then I would not be able to track it via iCloud. Even after I read him the pop-up warning message, he insisted that Apple could track it. I followed his advice to then find out that he was wrong.
Now I am out of a phone, customer support was horrendous (two senior advisors did not call back as they promised) and now they are just walking away from the problem...
So I am persuing this via snail mail to their headquarters in Cupertino... Sigh...
Good luck with the complaint but my snail mail letter was not read by t cook. It went to the guy who I complained about who called me and basically asked what my point was. When apple make a decision then that's it. I was so annoyed by it that I got rid of my phone etc. To date I reckon that they have lost £ 500+ from me moving from apple as I used to spend a lot of money with iTunes etc but they aren't interested anymore. Beginning of the end? Once again good luck
How to contact Apple in the UK is detailed here:
http://www.apple.com/uk/contact/
You could discuss it with Apple, contact information already provided. Regardless, this technical forum is not the place to discuss it. https://discussions.apple.com/static/apple/tutorial/tou.html
Threat was not intended, it was meant to appear jovial and less formal!
Klaus1 - please read my message above.
Well, it would be an interesting case and, not being a lawyer, I have no idea how/which role international or EU/specific country law would play.
It wouldn't become a case. Matters of local management decision are simply not worth the time and effort.
It all depends on the nature of the 'complaint', and Shaamoney has chosen not to divulge that!
This is ultimately an issue of Apple's integrity. Where is the appropriate place to discuss that if not here?
So there is no Apple Support Community to discuss Apple problems like this?
Have you read the terms of use (a link is at the bottom of every page here)?
Therein lies your answer.
You agreed to those terms when you created an account here.
We have been trying to tell you that we cannot help you. In fact, you are violating the Terms of Use. I tried to suggest that you read those. If you call that scary, so be it. I am done here.
Formal complaint
