LTE not available on LTE enabled network in Belgium (Belgacom)

@KiltedTim

That's not what the apple helpdesk told me. He told me the European model (A1429) of iPhone5 doesn't block the 4G on any carrier. Because it is SIM-lock-free.

@Pieter

Correct. If we are using an unsupported carrier, why are we then able to make phonecalls and surf the web via 3G with our unsupported carrier ?

That's right XofM. They do not block 4G on any carrier. The carrier you are trying to use is NOT SUPPORTED. Their network is not fully compatible with the iPhone.

@Pieter J: Whether the phone is unlocked or not is not relevant. You just don't get it...

As for 2G/3G... Take a look around. You'll see that that is EXACTLY the problem people in the US have attempting to use T-Mobile, which is NOT SUPPORTED and has an INCOMPATIBLE 3G network.

@KiltedTim

Thanks for clearing your point of view out.

@Auka, can you tell us if the Proximus 4G network is (in)compatible with the iPhone5 like KiltedTim tells us? I know the frequency Proximus is using (1800MHz) is correct but maybe there is another issue ?

Like Auka told before, a french sim card for example on the proximus network DOES HAVE 4G while roaming with the same iphone 5...

So it's Belgacom Proximus that's blocking the 4G network.

PS: I did a clean install on my iPhone 5, but nog luck. I am restoring my latest backup now...

Dude, you live in the USA and there is a huge difference between the USA situation and the Belgium situation. In Belgium phones are not tied to a carrier. What is going on here is that Apple has to supply a carrierupdate to Belgacom (the only carrier supplying 4G at this moment) This has nothing to do with unsupported or supported networks. Belgacom uses the LTE specs that are supported by the iPhone. If Apple would support one network and not the other network this would be illegal in Belgium. The only problem here is that Apple is too slow with supllying the carrier update to Belgacom. What the exact issue is we don't know but this has nothing to with not being on a supported network.

The blame here is on Apple which should be supplying the carrier update to Belgacom.

Sigh... you still don't seem to understand.

Here is a list of supported carriers: http://support.apple.com/kb/ht1937

You'll notice that Belgacom is NOT on this list.

That means that they are NOT a supported carrier.

That means Apple isn't going to do anything about it. They are not going to supply a carrier update to someone that is not a business partner.

You can whine and complain about it all you want. It is not going to change reality.

KiltedTim,

Now that's very strange, since I already received several carrier updates form Apple for my operator (Belgacom).

Can you explain this to me? Please. Enlighten me.

Nope. I can't. Why don't you ask them instead of clogging up these forums.

You can't? Now that's a surprise 🙂

It doesn't matter. They are not a supported carrier.

I have EDGE and 3G, without that Belgacom has partnership.

So why not 4G.

Simlock free, to chose who i which, so why pay more if they black it.

supported or not supported it is not many work to fix this. Maybe in one day the can do it... sow..

and belgacom has said they have sended it and is looking for it, so they want is...

Could you at least show a little respect for our problem? We all work togheter to get a solution. And as explained, it doesn't happen like this in Belgium.

In the meanwile I already contacted some international Apple-newssites and they said they were also going to investigate the problem, and if neccesairy they will post an article adressing the matter.

Hi Auka, can you send me an email? Cant seem to find your address. Thanks

Model A1429, NB297B (N not M)