I am connected to the hotel wifi network, but the login screen does not appear.

I have an iPhone 7plus and it does this at work. EVERY SINGLE DAY. I have saved off a series of hyperlinks in a note that I click on to get the login page to show. Seems to do the trick every time. Just need to click one of them.

www.airport.us

www.thinkdifferent.us

www.appleiphonecell.com

captive.apple.com

www.itools.info

www.ibook.info

Just a heads up from the other side. I worked tier 2, now working tier 3, support for hotel wifi networks. The most common issues I encounter:

1.) Navigating to HTTPS sites. THIS IS THE MAIN KILLER. HTTPS sites are secure, and their are still plenty of network devices that do not redirect this properly. Navigate to a HTTP site such as: captive.apple.com, www.CNN.com, www.purple.com; this will trigger the redirect to the portal page.

2.) DO NOT USE APPS. its hard to believe, but Facebook, Twitter, Snapchat.....these all use HTTPS sites. Going to the app, and expecting to be redirected just wont work. Use your browser, and follow the above suggestion.

3.) Turn off your data!!! Most devices, regardless of vendor, will eventually experience issues maintaining multiple connections. You can mitigate this by remembering to only use 1 connection. If it is wifi, shut off cellular data.

4.) Work devices. Makes sure you do not have a static IP address set on the device. If you do not know, ask your work IT guys. You might get lucky here, and their; but do not count on it everywhere. Someday your 192.168.x.x device will meet my 10.10.x.x network, and it will waste ALOT of your time.

My problem was fixed after performing the following steps:

1. kill Safari app

2. enter Settings -> Safari

3. disable Block Pop-ups and Fraudulent Website Warning (for some weird reason)

4. Forget the hotel wifi network and add it again

5. Open Safari

NOTE: after successfully connecting remember to enable Block Pop-ups and Fraudulent Website Warning.

I hope it helps,

M.

Anyone having this problem should do this because it's the only solution!!! Everyone like this post so it's moved to the top!!! Thank you so much!

I've read that this is an issue on iPhone and MacBook - there are many "legit" fixes out there - but I read that going to www.apple.com works, and it does! Attempt to go to www.apple.com and the security window will come up. This works on both iPhone and MacBook.

I work at a hotel and this happens to me daily. My fix is to open an incognito tab in my browser and type anything in the url bar. This will force a redirect, but before the login page pops up, it may prompt that you are trying to "visit an unsafe site." At this point you can either view the certificate, or you can select visit the site anyways. You should choose to visit the site anyways, then the hotel login will open. Cheers!

Connect to Wifi X > click on "i" infront of ticked X wifi > ip Address > DHCP > in the part "Search domains" write the login page address> disconect and connect the wifi

Now the log in page appear and you can write username and password :)

Tried everything in the thread. Finally I decided to call the hotel and ask for their IT department (Marriott). They asked for my WiFi MAC address on my iPhone 6, deleted me on their network, reset the firewall, and boom-worked. They told me this happens from time to time - no explanation and suggested it's the network not the phone. So you may want to simply go that route and speak to their I IT folks.

Just an FYI for anyone having this problem... You can fix it by manually typing a new web address in the browser. That will force a reset. If you were trying to get to google.com and couldn't get to the hotel/cafe network login screen, in the address bar, type www.apple.com. This should force a reset of any cache and bring you to the hotel's login screen for authentication. Cheers, Tim.

Same problem here.

I uninstalled a Boingo similar application that was given to me by my travel insurance agency to be able to connect to wifi’s in thousands of locations. The app never worked and after deleting it from my iPhone the problem was solved

HTH

Oh my God!! I’ve spent almost 24 hours trying to connect my iPad in a hotel. I deleted the boingo app, because the hotel WiFi said “check for boingo WiFi” and presto after I turned WiFi off and on again, hotel log in. Thank you!!!

I think the trick is to type in a website that is not one you have visited recently (i.e. not in the cache) and you may need to open a new tab. I tried all sorts of variations of typing addresses based on other replies in this list until I saw Airbluesky who said that they opened a new tab. That finally worked for me.

I was having the exact same problem as the original poster. I followed trstark66's advice and it worked perfectly. The only thing I did differently was make sure that typed the full URL, as in http://www.apple.com, as opposed to just apple.com

Thanks trstark66!

I have the same problem now and then. Sometimes entering gibberish in the search or URL bar will seem to force an error message (Can't find page, etc) and then a refresh takes me to the hotel login screen.

YMMV, good luck.

coop

Well, I only had that problems with my iOS devices. And my colleagues have the same problem with their iPhone and iPad. So yes I think it have something to do with Apple. And as I wrote before, in my hotel room right now it wasn't working and then it did hours later just by opening a new tab. So it's not a problem with Java.