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ben_rico

Q: I am connected to the hotel wifi network, but the login screen does not appear.

Hi,

 

I am connected to my hotel wifi network, but the login screen does not appear. I am able to access the login page on my PC, but on the iPhone it does not appear and just tries to connect to the webpage (e.g. google.co.uk), and eventually gives up. I've tried opening pages in Safari and Chrome, but none cause the login screen to appear. I have also tried trying to log into the login page that the PC opens when connected to the wifi, but the same thing happens. I am using a iPhone 3G with the latest iOS version 6.0.1.

 

Is there a way to make the iPhone try to open the login page?

 

Ben.

iPhone 3GS, iOS 6.0.1

Posted on Nov 14, 2012 1:35 PM

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Q: I am connected to the hotel wifi network, but the login screen does not appear.

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  • by razmee209,

    razmee209 razmee209 Nov 14, 2012 1:39 PM in response to ben_rico
    Level 7 (32,904 points)
    Nov 14, 2012 1:39 PM in response to ben_rico

    usually when you connect to a hotel wifi - it takes you to a secured site that you need to agree on.  Did it take you there?

  • by wegras,

    wegras wegras Nov 14, 2012 1:40 PM in response to ben_rico
    Level 6 (15,184 points)
    Wireless
    Nov 14, 2012 1:40 PM in response to ben_rico

    Have you considered calling Hotel Reception and asking how their service works

  • by ben_rico,

    ben_rico ben_rico Nov 14, 2012 1:47 PM in response to ben_rico
    Level 1 (1 points)
    Nov 14, 2012 1:47 PM in response to ben_rico

    @razmee209, this is the problem. The phone does not take me to the login screen.

     

    @Peter Gillespie, I spoke the hotel reception in the morning and they told me to try it on a different browser. I tried on Chrome and the login screen still doesn't appear. I mentioned in my original post that I can get to the login screen on my PC, so I understand how their service works.

  • by wegras,

    wegras wegras Nov 14, 2012 1:49 PM in response to ben_rico
    Level 6 (15,184 points)
    Wireless
    Nov 14, 2012 1:49 PM in response to ben_rico

    Well best of luck

  • by deggie,

    deggie deggie Nov 14, 2012 1:51 PM in response to ben_rico
    Level 9 (54,434 points)
    Nov 14, 2012 1:51 PM in response to ben_rico

    Their should be a help number for the service the use. Ask if they are using a Java applet for the login.

  • by mmcvoy,

    mmcvoy mmcvoy Nov 16, 2012 3:17 PM in response to ben_rico
    Level 1 (0 points)
    Nov 16, 2012 3:17 PM in response to ben_rico

    I have been having this same problem in several different hotels.  Clearly it is my phone - my wife and son have the exact same model iphone (4G) and they are not having any wifi problems - even in the same room, same hotel. 

     

    Sometimes the wifi works fine for 1-2 days, then it stops bringing up the login screen when I reconnect.  I have tried all the suggested tricks - open Safari, forget the network, renew lease, reset network settings.  It appears to be connecting to the wifi but permission to access the internet is blocked because the login screen never appears. 

  • by RickyRage,

    RickyRage RickyRage Dec 5, 2012 7:14 AM in response to mmcvoy
    Level 1 (0 points)
    Dec 5, 2012 7:14 AM in response to mmcvoy

    I have the same problem on my iPhone 5 at various hotels and cafes. If I have used the wifi network before, and the password has changed, the login screen won't appear when I try and login on subsequent visits. Even after forgetting the network, renewing the lease, etc.

     

    Any ideas?

  • by coop42,

    coop42 coop42 Dec 5, 2012 8:02 AM in response to mmcvoy
    Level 1 (129 points)
    iTunes
    Dec 5, 2012 8:02 AM in response to mmcvoy

    I have the same problem now and then. Sometimes entering gibberish in the search or URL bar will seem to force an error message (Can't find page, etc) and then a refresh takes me to the hotel login screen.

     

    YMMV, good luck.

     

    coop

  • by trstark66,Helpful

    trstark66 trstark66 Sep 22, 2013 4:19 AM in response to ben_rico
    Level 1 (5 points)
    Sep 22, 2013 4:19 AM in response to ben_rico

    Just an FYI for anyone having this problem... You can fix it by manually typing a new web address in the browser. That will force a reset. If you were trying to get to google.com and couldn't get to the hotel/cafe network login screen, in the address bar, type www.apple.com. This should force a reset of any cache and bring you to the hotel's login screen for authentication. Cheers, Tim.

  • by PinballLes,

    PinballLes PinballLes Oct 21, 2013 9:58 AM in response to trstark66
    Level 1 (0 points)
    Oct 21, 2013 9:58 AM in response to trstark66

    I was having the exact same problem as the original poster. I followed trstark66's advice and it worked perfectly. The only thing I did differently was make sure that typed the full URL, as in http://www.apple.com, as opposed to just apple.com

     

    Thanks trstark66!

  • by Airbluesky,

    Airbluesky Airbluesky Jan 2, 2014 4:28 PM in response to ben_rico
    Level 1 (0 points)
    Jan 2, 2014 4:28 PM in response to ben_rico

    I have the exact same problem as the original poster and I tried many times already the solution proposed by trstark66 and it's still not working. It's not working for both my iPad and iPhone 5. I'm using the latest iOS version available all the time. I have my iPad since 3 years and my iPhone since 1 years and I always had that problem. I'm an airline pilot so I'm always in hotels. I asked my colleagues who also have iPhones and iPads and they all have the same problems from time to time. And when I go in an apple store they all say that it's the first time they hear about that problem. I never have that problem with my PCs, my previous phone and my BB playbook. Only with my iPhone and iPad....since now 3 years...Always the same problem. I'm connected to the Hotel Network, I have an IP address but nothing popup to register with a user name, password or just to access the "I have read and accept the condition.../connect". And when I go in Safari or other Browsers, I am not redirected to a login page. All I have is a message saying cannot access the webpage because I'm not connected to Internet. I tried already hard resets, on/off Wi-Fi, automatic connexion off, forget this network, reset network setting...

     

    My solution for now is to use my Boingo account. I connect to the hotel Network and then I use the Boingo app to connect to Internet.

     

    But, sometimes it works the first time or suddenly for no reason.

     

    -------------

     

    Very funny, I was using Boingo on my ipad to write this message in my Hotel room because I was unable to use my free connection as usual. When I tried to press "Add Reply" it failed and I had the message "An error occured while trying to submit your post, please try again". The reason was that boingo was disconnected since I was taking too long to write this message. So I wasn't connected to Internet anymore. I opened a second tab in Safari and what did I see!... the login page to access the free connection from the hotel. This is crazy. Apple, you really suck with hotel/coffee hotspots... I tried for hours and nothing, now hours later I just open a new tab and it works. But tomorrow I know I will try the same and it will not work again. It shouldn't be that complicated.

  • by deggie,

    deggie deggie Jan 2, 2014 4:32 PM in response to Airbluesky
    Level 9 (54,434 points)
    Jan 2, 2014 4:32 PM in response to Airbluesky

    It isn't Apple, some hotels still use old methods of login. If you get one that uses a java applet for login you won't be able to login at all.

  • by Woodsyhu,

    Woodsyhu Woodsyhu Jan 2, 2014 4:32 PM in response to ben_rico
    Level 1 (15 points)
    Jan 2, 2014 4:32 PM in response to ben_rico

    Add "?.jpg"not the end of any URL and you won't even need to log in

  • by Airbluesky,

    Airbluesky Airbluesky Jan 2, 2014 5:37 PM in response to deggie
    Level 1 (0 points)
    Jan 2, 2014 5:37 PM in response to deggie

    Well, I only had that problems with my iOS devices. And my colleagues have the same problem with their iPhone and iPad. So yes I think it have something to do with Apple. And as I wrote before, in my hotel room right now it wasn't working and then it did hours later just by opening a new tab. So it's not a problem with Java.

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