I am connected to the hotel wifi network, but the login screen does not appear.

Hi,


I am connected to my hotel wifi network, but the login screen does not appear. I am able to access the login page on my PC, but on the iPhone it does not appear and just tries to connect to the webpage (e.g. google.co.uk), and eventually gives up. I've tried opening pages in Safari and Chrome, but none cause the login screen to appear. I have also tried trying to log into the login page that the PC opens when connected to the wifi, but the same thing happens. I am using a iPhone 3G with the latest iOS version 6.0.1.


Is there a way to make the iPhone try to open the login page?


Ben.

iPhone 3GS, iOS 6.0.1

Posted on Nov 14, 2012 1:35 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 19, 2017 8:56 AM

I have an iPhone 7plus and it does this at work. EVERY SINGLE DAY. I have saved off a series of hyperlinks in a note that I click on to get the login page to show. Seems to do the trick every time. Just need to click one of them.


www.airport.us

www.thinkdifferent.us

www.appleiphonecell.com

captive.apple.com

www.itools.info

www.ibook.info

84 replies

Jan 25, 2016 10:02 PM in response to lmatch

If you have the BOINGO WI-FI FINDER app installed, uninstall it.


The app doesn't work and breaks the login for a lot of free wi-fi services.


You'll know this is the problem if you pick the hotel Wi-Fi network and shortly thereafter the red bar saying "Boingo Wi-Fi available here" pops down from the top of the screen, and yet the login screen never occurs so the little wi-fi icon (waves) never appears in the top left corner.


And no, switching to the Boingo app won't get you connected either. I already knew it was a piece of crap since its never worked to connect me to any networks at airports or otherwise and I'd said as much in my review. Didn't realize yet (or maybe they made the app worse recently?) that it would break existing free Wi-Fi networks you had no trouble logging into without it installed. \


Anyway, try this.

Oct 25, 2016 7:39 PM in response to ben_rico

I am at a hotel and had this same issue. It worked on every other device I had (two laptops & an iPhone), but it would NOT work on my iPad. I could connect to the wireless SSID, and the authentication page would immediately pop up. However, once I clicked on the button to accept the terms, it showed a blank screen - as if it was trying to authenticate but wouldn't.


I tried all solutions here sans the boingo option since I didn't have that loaded. Nothing worked. I then started digging and found my solution. Hopefully it helps others, too.


Settings\Safari\Privacy & Security\Block Cookies - I had it set to Always Block. I changed it to Allow from Websites I Visit, and that fixed it for me.


Good luck.

Nov 16, 2012 3:17 PM in response to ben_rico

I have been having this same problem in several different hotels. Clearly it is my phone - my wife and son have the exact same model iphone (4G) and they are not having any wifi problems - even in the same room, same hotel.


Sometimes the wifi works fine for 1-2 days, then it stops bringing up the login screen when I reconnect. I have tried all the suggested tricks - open Safari, forget the network, renew lease, reset network settings. It appears to be connecting to the wifi but permission to access the internet is blocked because the login screen never appears.

Jan 2, 2014 4:28 PM in response to ben_rico

I have the exact same problem as the original poster and I tried many times already the solution proposed by trstark66 and it's still not working. It's not working for both my iPad and iPhone 5. I'm using the latest iOS version available all the time. I have my iPad since 3 years and my iPhone since 1 years and I always had that problem. I'm an airline pilot so I'm always in hotels. I asked my colleagues who also have iPhones and iPads and they all have the same problems from time to time. And when I go in an apple store they all say that it's the first time they hear about that problem. I never have that problem with my PCs, my previous phone and my BB playbook. Only with my iPhone and iPad....since now 3 years...Always the same problem. I'm connected to the Hotel Network, I have an IP address but nothing popup to register with a user name, password or just to access the "I have read and accept the condition.../connect". And when I go in Safari or other Browsers, I am not redirected to a login page. All I have is a message saying cannot access the webpage because I'm not connected to Internet. I tried already hard resets, on/off Wi-Fi, automatic connexion off, forget this network, reset network setting...


My solution for now is to use my Boingo account. I connect to the hotel Network and then I use the Boingo app to connect to Internet.


But, sometimes it works the first time or suddenly for no reason.


-------------


Very funny, I was using Boingo on my ipad to write this message in my Hotel room because I was unable to use my free connection as usual. When I tried to press "Add Reply" it failed and I had the message "An error occured while trying to submit your post, please try again". The reason was that boingo was disconnected since I was taking too long to write this message. So I wasn't connected to Internet anymore. I opened a second tab in Safari and what did I see!... the login page to access the free connection from the hotel. This is crazy. Apple, you really suck with hotel/coffee hotspots... I tried for hours and nothing, now hours later I just open a new tab and it works. But tomorrow I know I will try the same and it will not work again. It shouldn't be that complicated.

Apr 10, 2014 12:10 AM in response to mfmitsch

PinballLes



I was having the exact same problem as the original poster. I followed trstark66's advice and it worked perfectly. The only thing I did differently was make sure that typed the full URL, as in http://www.apple.com, as opposed to just apple.com


Thanks trstark66!


I was also having this problem. Usually the first time I logged into a hotel of airport network my iPhone 5 would bring up the log in page and all would go well. But when I tried to connect to the network a secound time (the next day, hour whatever) my phone would not pull up the log in page. Like PinballLes I put in http://www.apple.com which brought me to the apple page (probably in my browsing history somewhere) then I opened a new tab and that brought me to the login page. I am not sure why this workaround works.. but at least it did. It is deffinitly something that apple needs to fix.

Nov 14, 2012 1:47 PM in response to ben_rico

@razmee209, this is the problem. The phone does not take me to the login screen.


@Peter Gillespie, I spoke the hotel reception in the morning and they told me to try it on a different browser. I tried on Chrome and the login screen still doesn't appear. I mentioned in my original post that I can get to the login screen on my PC, so I understand how their service works.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am connected to the hotel wifi network, but the login screen does not appear.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.