I am connected to the hotel wifi network, but the login screen does not appear.

Hi,


I am connected to my hotel wifi network, but the login screen does not appear. I am able to access the login page on my PC, but on the iPhone it does not appear and just tries to connect to the webpage (e.g. google.co.uk), and eventually gives up. I've tried opening pages in Safari and Chrome, but none cause the login screen to appear. I have also tried trying to log into the login page that the PC opens when connected to the wifi, but the same thing happens. I am using a iPhone 3G with the latest iOS version 6.0.1.


Is there a way to make the iPhone try to open the login page?


Ben.

iPhone 3GS, iOS 6.0.1

Posted on Nov 14, 2012 1:35 PM

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Question marked as Top-ranking reply

Posted on Jul 5, 2017 6:19 AM

Just a heads up from the other side. I worked tier 2, now working tier 3, support for hotel wifi networks. The most common issues I encounter:


1.) Navigating to HTTPS sites. THIS IS THE MAIN KILLER. HTTPS sites are secure, and their are still plenty of network devices that do not redirect this properly. Navigate to a HTTP site such as: captive.apple.com, www.CNN.com, www.purple.com; this will trigger the redirect to the portal page.


2.) DO NOT USE APPS. its hard to believe, but Facebook, Twitter, Snapchat.....these all use HTTPS sites. Going to the app, and expecting to be redirected just wont work. Use your browser, and follow the above suggestion.


3.) Turn off your data!!! Most devices, regardless of vendor, will eventually experience issues maintaining multiple connections. You can mitigate this by remembering to only use 1 connection. If it is wifi, shut off cellular data.


4.) Work devices. Makes sure you do not have a static IP address set on the device. If you do not know, ask your work IT guys. You might get lucky here, and their; but do not count on it everywhere. Someday your 192.168.x.x device will meet my 10.10.x.x network, and it will waste ALOT of your time.

84 replies

Mar 22, 2015 4:36 PM in response to ravuriusha

Another possible solution for situations where you can connect to a captive network (ie. hotel) wifi router, but you do not get a log-in screen.


1. Connect to the wifi router.


2. Quickly, before you are disconnected from the router, tap the 'I' next to the connected station in your wifi pane.


3. Turn off Auto-join and Auto-login


That did it for me. As soon as I tuned those off, the login screen came up. If you were not quite quick enough and got disconnected, try connecting again.

Jul 13, 2015 11:16 PM in response to ben_rico

NNot one of these work arounds has worked for me. I am having the same issue with my work wifi. Actually, with the wifi at several hospitals I work at. I used to always automatically get the login page pop up as soon as I was in range. Now it doesn't happen at any of the hospitals I work at. I tried opening a new browser page yesterday and it worked. Today.....nothing I do works at all. Others having no trouble. I have tried every suggestion on this post.

Aug 29, 2015 4:11 PM in response to Lionel Smith

i have had the same problem, getting the iPhone 6 to pull up the guest network login page;

thanks to the earlier comments and can get it to find the login page.


then today, at a hotel network in Jordan, our android phone and macbook air both connected and authenticated.

the iPhone 6 would not authenticate with the service.

the version of OS is 8.4.1

the password was a simple 5 numbers and both other devices with that password were off.


thanks for comments.

Sep 5, 2015 9:18 PM in response to trstark66

sikkkkke!!! ur a genius this helped alooott! thanks 🙂😁


for anybody else thats having the same problem like i did 5 mins ago this what you should do

connect to the network, then when you see the little wi-fi sign

open safari and type in "www.apple.com" then it will direct you to the hotels login screen

agree to the terms and conditions

and Walllla enjoy your free wifi


n ummm your welcome lol B-D


credit to ^^^

Sep 18, 2015 9:17 PM in response to lilamonroe

Hi,

My Android phone, PC laptop, and Apple iPad2 work seamlessly.

My Apple iPhone5s would not bring up the login page (having done it the first day in hotel).

After days of frustration, this DOES work:

forget the network, then reonnect to the network

when you see the little wi-fi sign, then up open safari

type in "www.apple.com" then it will direct you to the hotels login screen

agree to the terms and conditions

Thank you all!

Jan 11, 2016 12:56 PM in response to ben_rico

As a provider of hotel WiFi services, I think I understand what is happening (and thus how to fix it). To get to a hotel's login page, something called "redirect" happens, where the website you are trying to go to gets redirected instead to another website (the login page). The problem is that when you open your browser, and your homepage (the default page your browser goes to) is an HTTPS:// page (note the "S" in there), those pages cannot be redirected. That is past of the Secure protocol.


In the past couple of years, many websites have converted to https://, like google.com, etc. Many people, who once were fine using google.com as their home page, now find that google.com is actually https://www.google.com/. Since Apple products typically default to a homepage that is an https: page, it cannot be redirected.


The fix is simple. Type in a new URL into your browser that is NOT an https:// address, and it will bring up the login page.

Jan 26, 2016 6:18 AM in response to ben_rico

Hey,


I have a solution to this problem. It happened to me before as well and it was bit hard to figure out. Until anone finds how to do it that authentification screen will appear automtically here is what you should do.


It works both same on Iphone and Mac book


in Settings -> wifi -> select wifi and connect to it. (at this point you cant connect to the internet.)

now click on the i mark next to the wifi name. On the tab DHCP is DNS which is an address of the authentificaion page. Just copy this and paste it into a browser. The page should appear and you should be able to insert code etc.


Best luck

Jan 26, 2016 11:44 AM in response to trstark66

Trstark66 is correct, but not because it is resetting a connection or cache, rather because going to www.apple.com is NOT an HTTPS website. HTTPS websites, like google.com and many many others, are secure protocol sites and cannot be redirected to the login page. Thus, if your home page is an HTTPS page, you will need to type in a non-HTTPS page in order to be properly redirected.


The problem is, it is not obvious which sites are non-HTTPS until you try to go to them and they fail! For now, www.apple.com is non-HTTPS, but that could change at any time in the future. Just an FYI for clarification everyone...

Jan 30, 2016 4:34 AM in response to ben_rico

Hi,

I have been having this problem for a couple of years, on and off (more on than off), so I would say in 95% of my hotel stays I have failed to connect my iPhone to the network although the iPad and Mac were doing fine. I tried all the solutions suggested here (thanks to everyone) with no success. What I could not explain was why I could connect to a few networks but not many others, and the ones that failed were always hotel networks. Today (I am in Beijing) I could connect to the network at work but when returning to the hotel I couldn't. Then I noticed that the hotel network had "Skype wifi network...." written after its name, but the work network did not. So I thought may be the Skype wifi app was somehow interfering with my connection, so I went ahead and deleted it, and Voila, my phone connected and remained so for the past 2 hours as I am writing this post (the longest over the past 2 years in a hotel). Now I am not claiming that I am certain that this is the solution, but for me it solved a very irritating and costly problem (roaming rates are a rip off), and I suggest anyone having the same issue to try it if the have the Skype wifi app installed. Good luck🙂

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I am connected to the hotel wifi network, but the login screen does not appear.

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