I am connected to the hotel wifi network, but the login screen does not appear.

Hi,


I am connected to my hotel wifi network, but the login screen does not appear. I am able to access the login page on my PC, but on the iPhone it does not appear and just tries to connect to the webpage (e.g. google.co.uk), and eventually gives up. I've tried opening pages in Safari and Chrome, but none cause the login screen to appear. I have also tried trying to log into the login page that the PC opens when connected to the wifi, but the same thing happens. I am using a iPhone 3G with the latest iOS version 6.0.1.


Is there a way to make the iPhone try to open the login page?


Ben.

iPhone 3GS, iOS 6.0.1

Posted on Nov 14, 2012 1:35 PM

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Question marked as Top-ranking reply

Posted on Jul 5, 2017 6:19 AM

Just a heads up from the other side. I worked tier 2, now working tier 3, support for hotel wifi networks. The most common issues I encounter:


1.) Navigating to HTTPS sites. THIS IS THE MAIN KILLER. HTTPS sites are secure, and their are still plenty of network devices that do not redirect this properly. Navigate to a HTTP site such as: captive.apple.com, www.CNN.com, www.purple.com; this will trigger the redirect to the portal page.


2.) DO NOT USE APPS. its hard to believe, but Facebook, Twitter, Snapchat.....these all use HTTPS sites. Going to the app, and expecting to be redirected just wont work. Use your browser, and follow the above suggestion.


3.) Turn off your data!!! Most devices, regardless of vendor, will eventually experience issues maintaining multiple connections. You can mitigate this by remembering to only use 1 connection. If it is wifi, shut off cellular data.


4.) Work devices. Makes sure you do not have a static IP address set on the device. If you do not know, ask your work IT guys. You might get lucky here, and their; but do not count on it everywhere. Someday your 192.168.x.x device will meet my 10.10.x.x network, and it will waste ALOT of your time.

84 replies

Jul 30, 2016 8:29 PM in response to rorford

This solution from rorford worked for me just now. I have been having this problem for several months at hotels, never able to solve it. None of the other solutions worked for me, and I tried *all* of them...multiple times. I have iPass and immediately after setting an auto login exclusion for this hotel network in iPass, it worked! Thanks rorford!

Aug 26, 2016 11:33 AM in response to keatyyy_13

Okay, here's what I had to do with IT's help. I am on a campus network that has an open network and a secure network. I typically would use the secure system due to greater bandwidth, and my iPhone 6 would prompt me to authorize via username and password. The PW was my employee master login. Today I just happened to hit the autofill button to see if it had remembered the user/pass to speed login, after which it would only ask for a password. I assumed incorrectly that it was autofilling something or nothing into the user field, thus making it impossible for me to login. I tried everything in this thread, and finally called IT. What actually happened was that hitting autofill kicked me out of a first level of authentication on the system which was autofilling and was thus transparent. The network isn't visible unless you have this initial WPA2 authentication. Entering that password first brought me back to the authentication screen where my user/pw worked fine. I'm thinking others are having a similar issue, so think one tier higher if having difficulty. TY

Dec 9, 2016 12:22 AM in response to ben_rico

I found that the "Assist me..." button on the bottom of the Network Preferences portion of System Preferences caused the login page to come up. Click the "Assist me..." button then click "Diagnostics..." and from there follow the prompts. For me, it took half a minute for the computer to try getting out to the internet and then the login page magically appeared on a page that I was trying to load.

Feb 9, 2017 12:58 PM in response to berad128

my previous message did not appear on my iphone as i typed it so i said what i said. i have had accesss to this hilton hotel wifi for 2 days now and tonight my iphone will not connect, my wife had an iphone that will connect but mine won't - no clue, no idea as to a work around it just says no internet connection - restart your modem - ITs AN iIPHONE - after 2 ipads and 3 iphone and a mac its the last apple piece of **** product i buy as they do not work - raise Steve Jobs back from the dead you wasters

Mar 20, 2017 6:44 PM in response to ben_rico

I was having problems with my iPhone and my iPad on hotel Wi-Fi connections. It would connect to the Wi-Fi but would not bring up the login screen. All I did was swipe the screen to move the page slowly up and down a few times and it just showed up for me to login. It did it on both devices. Try that and see if it works, I know it sounds stupid but I promise you that it worked LOL.

Jul 20, 2017 6:10 PM in response to ben_rico

Having tried every tip here. Nothing worked.


Grabbed my partners phone and it asked for the login and password. So I copied the address up the top in the URL section. Essentiallly a bunch of numbers and dots.


Typed that into my phone in the URL section. Then the motels wifi login page popped up. Put in the password and login and now it's functioning again


Hope that helps some peeps

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I am connected to the hotel wifi network, but the login screen does not appear.

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