I am connected to the hotel wifi network, but the login screen does not appear.

Hi,


I am connected to my hotel wifi network, but the login screen does not appear. I am able to access the login page on my PC, but on the iPhone it does not appear and just tries to connect to the webpage (e.g. google.co.uk), and eventually gives up. I've tried opening pages in Safari and Chrome, but none cause the login screen to appear. I have also tried trying to log into the login page that the PC opens when connected to the wifi, but the same thing happens. I am using a iPhone 3G with the latest iOS version 6.0.1.


Is there a way to make the iPhone try to open the login page?


Ben.

iPhone 3GS, iOS 6.0.1

Posted on Nov 14, 2012 1:35 PM

Reply
84 replies

Jan 26, 2016 6:18 AM in response to ben_rico

Hey,


I have a solution to this problem. It happened to me before as well and it was bit hard to figure out. Until anone finds how to do it that authentification screen will appear automtically here is what you should do.


It works both same on Iphone and Mac book


in Settings -> wifi -> select wifi and connect to it. (at this point you cant connect to the internet.)

now click on the i mark next to the wifi name. On the tab DHCP is DNS which is an address of the authentificaion page. Just copy this and paste it into a browser. The page should appear and you should be able to insert code etc.


Best luck

Jan 26, 2016 11:44 AM in response to trstark66

Trstark66 is correct, but not because it is resetting a connection or cache, rather because going to www.apple.com is NOT an HTTPS website. HTTPS websites, like google.com and many many others, are secure protocol sites and cannot be redirected to the login page. Thus, if your home page is an HTTPS page, you will need to type in a non-HTTPS page in order to be properly redirected.


The problem is, it is not obvious which sites are non-HTTPS until you try to go to them and they fail! For now, www.apple.com is non-HTTPS, but that could change at any time in the future. Just an FYI for clarification everyone...

Jan 30, 2016 4:34 AM in response to ben_rico

Hi,

I have been having this problem for a couple of years, on and off (more on than off), so I would say in 95% of my hotel stays I have failed to connect my iPhone to the network although the iPad and Mac were doing fine. I tried all the solutions suggested here (thanks to everyone) with no success. What I could not explain was why I could connect to a few networks but not many others, and the ones that failed were always hotel networks. Today (I am in Beijing) I could connect to the network at work but when returning to the hotel I couldn't. Then I noticed that the hotel network had "Skype wifi network...." written after its name, but the work network did not. So I thought may be the Skype wifi app was somehow interfering with my connection, so I went ahead and deleted it, and Voila, my phone connected and remained so for the past 2 hours as I am writing this post (the longest over the past 2 years in a hotel). Now I am not claiming that I am certain that this is the solution, but for me it solved a very irritating and costly problem (roaming rates are a rip off), and I suggest anyone having the same issue to try it if the have the Skype wifi app installed. Good luck🙂

Jul 30, 2016 8:29 PM in response to rorford

This solution from rorford worked for me just now. I have been having this problem for several months at hotels, never able to solve it. None of the other solutions worked for me, and I tried *all* of them...multiple times. I have iPass and immediately after setting an auto login exclusion for this hotel network in iPass, it worked! Thanks rorford!

Aug 26, 2016 11:33 AM in response to keatyyy_13

Okay, here's what I had to do with IT's help. I am on a campus network that has an open network and a secure network. I typically would use the secure system due to greater bandwidth, and my iPhone 6 would prompt me to authorize via username and password. The PW was my employee master login. Today I just happened to hit the autofill button to see if it had remembered the user/pass to speed login, after which it would only ask for a password. I assumed incorrectly that it was autofilling something or nothing into the user field, thus making it impossible for me to login. I tried everything in this thread, and finally called IT. What actually happened was that hitting autofill kicked me out of a first level of authentication on the system which was autofilling and was thus transparent. The network isn't visible unless you have this initial WPA2 authentication. Entering that password first brought me back to the authentication screen where my user/pw worked fine. I'm thinking others are having a similar issue, so think one tier higher if having difficulty. TY

Dec 9, 2016 12:22 AM in response to ben_rico

I found that the "Assist me..." button on the bottom of the Network Preferences portion of System Preferences caused the login page to come up. Click the "Assist me..." button then click "Diagnostics..." and from there follow the prompts. For me, it took half a minute for the computer to try getting out to the internet and then the login page magically appeared on a page that I was trying to load.

Feb 9, 2017 12:58 PM in response to berad128

my previous message did not appear on my iphone as i typed it so i said what i said. i have had accesss to this hilton hotel wifi for 2 days now and tonight my iphone will not connect, my wife had an iphone that will connect but mine won't - no clue, no idea as to a work around it just says no internet connection - restart your modem - ITs AN iIPHONE - after 2 ipads and 3 iphone and a mac its the last apple piece of **** product i buy as they do not work - raise Steve Jobs back from the dead you wasters

Mar 20, 2017 6:44 PM in response to ben_rico

I was having problems with my iPhone and my iPad on hotel Wi-Fi connections. It would connect to the Wi-Fi but would not bring up the login screen. All I did was swipe the screen to move the page slowly up and down a few times and it just showed up for me to login. It did it on both devices. Try that and see if it works, I know it sounds stupid but I promise you that it worked LOL.

Jul 20, 2017 6:10 PM in response to ben_rico

Having tried every tip here. Nothing worked.


Grabbed my partners phone and it asked for the login and password. So I copied the address up the top in the URL section. Essentiallly a bunch of numbers and dots.


Typed that into my phone in the URL section. Then the motels wifi login page popped up. Put in the password and login and now it's functioning again


Hope that helps some peeps

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am connected to the hotel wifi network, but the login screen does not appear.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.