Previous 1 2 3 4 Next 45 Replies Latest reply: Jan 2, 2014 3:18 PM by Gerard Ryan1 Go to original post
  • hvudt Level 1 Level 1 (0 points)

    Same here. P'ssin me off because of the time it is wasting me. I think by now, I now deserve a free year... Yes my time is woth more an hour than it takes to get a stupid renew button.

  • bucs71 Level 1 Level 1 (20 points)

    Same exact problems here. No options to renew anywhere. And yet I can continue to use the service. You would think the kinks would have been worked out of this service by now.

     

    It is infuriating. I can't believe how much time I have wasted on this. Including trying to find a way to contact Apple to report the issue and figure what I need to do.

  • JPait Level 1 Level 1 (5 points)

    Apple's response...

     

    Jessica here from the iTunes Store and I have just finished reading your request. I understand that you have been having issues renewing your iTunes Match and are stuck in an infinite loop where it says your billing info is not valid. I know that you are eager to have your iTunes Match service renewed and I am happy to look into this for you.


    After further investigation, it seems as though this is a known issue that we are currently experiencing with iTunes Match and Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.


    Thank you for your patience. Until then, have a great evening.


    Jessica L.

    iTunes Store Customer Support

  • roebeet Level 2 Level 2 (430 points)

    They can take all the time they want.   Free extension for everyone, perhaps?  

  • Richdmoore Level 1 Level 1 (5 points)

    I am having the exact same issues.  One thing I tried I would not suggest is that I tuned off iTunes match on my computer, then turned it back on.  It didn't fix the issue, and now I can't restore any of my previous uploads onto the machine.

     

    All that happens is that it scans my computer, and sends the info to apple.  Then itunes gets stuck on waiting for apple to send back information.  I finally get a 4002 error.

     

    I also sent a support ticket to apple.  I am wondering if I should follow up with a call to applecare, to see if I can get the attention of apple in another way.

  • bill_is_hiding Level 1 Level 1 (0 points)

    Phew. I'm so relieved it's not just me. I don't understand why I can buy apps and music but supposedly my credit card info was no good for match. Does anyone else's iTunes keep crashing or do I have two different issues at the same time?

  • michaelc Level 2 Level 2 (155 points)

    Same problem here. I got an email the other day saying the credit card associated to my iTunes Match was no longer valid and that I had to change it or risk cancellation. The email instructions were less than helpful, but ultimately I changed the credit card associated with my Apple ID Summary.

     

    Fast forward to today when I receive a second email saying that my Match account has been cancelled.

     

    Perhaps the place I changed my CC was not the right one, but I see no other location to change. And it sounds like the issue may be unrelated.

     

    As I type this, I see that my iTunes Match is fine. So maybe this is a reprieve while they get their stuff together.

  • stevez67 Level 1 Level 1 (0 points)

    I have 2 issues; 1) iTunes Match isn't renewing but still works and 2) iTunes 10.7 for PCs is a laggy lump of fecal matter. I'd appreciate resolution of both issues lol.

  • Richdmoore Level 1 Level 1 (5 points)

    Just to update, I was able to turn on itunes match again this morning without error.  I am still not getting the renewal information.

     

    I contacted iTunes, they just wanted screen shots of the error message (which I no longer have.)  I sent a screen shot of the missing renewal information, hopefully that will get bumped up the chain.

  • michaelc Level 2 Level 2 (155 points)

    I called Tech Support (800-275-2273) and told my story to a rep. He diligently checked on the issue and eventually said that my best course of action was to email the iTunes Support Team.

     

    I completed an email support ticket here: https://expresslane.apple.com/Issues.action

    Purchases, Billing & Redemption > iTunes Store Account Billing

     

    Not 100% sure this is the right path, but phone rep walked me through this process. You might want to submit there, too.

  • Mtrang302 Level 1 Level 1 (0 points)

    Any luck renewing?

  • JPait Level 1 Level 1 (5 points)

    Apple's response as of 11/16/2012

     

     

    Hello again,

     

    I just wanted to let you know that Apple is still working toward a resolution of the issue you reported. Your experience with us is of the utmost importance us. Your request is flagged for follow-up and you will be contacted once we have more information. Please let us know if your situation changes.

     

    Thank you for your patience.

     

    Jessica L.

    iTunes Store Customer Support

  • kltcwzrd Level 1 Level 1 (30 points)

    Me too! Did all the things everyone else did. Had several emails back and forth, but still the same problem. But, i I am still streaming my music. Wonder if the bug appeared in the last iTunes update. Hope they get it fixed soon.

  • Mtrang302 Level 1 Level 1 (0 points)

    Looks like they fixed it. My subscription automatically renewed. I got an email confirmation.

  • JPait Level 1 Level 1 (5 points)

    Latest response fro Apple...

     

    Dear iTunes Customer,

     

    You recently received an email informing you that your iTunes Match Subscription could not be auto-renewed. We have resolved the problem and your iTunes Match Subscription has been renewed.

     

    We apologize for the delay with your auto-renewal. If you have any questions, please contact AppleCare at http://www.apple.com/support/itunes/

     

    For information about managing your iTunes Match subscription, go to http://support.apple.com/kb/ht4914

     

    Regards,

     

    iTunes Customer Experience