iPhone 5 sleep/wake button not working

Same thing happened to me... It is intermittent, though, so I hope it does that when I am showing it to the Genius Bar Monday.

I just went into an apple store yesterday and i told them the problem, no questions asked they gave me a new phone. My phone they replaced had been dropped before with a little bit of straches and they still took it.

Do I need to have AppleCare on my iPhone for them to replace it? Cause I am having the same issue, about half the button won't work.

No, as long as you're within the 1-year warranty (which you are). Just make a Genius Bar appt and they should be able to swap it out for you on the spot.

Alright, thanks!

Just exchanged my iPhone5 today. It turns out, there is a spring underneath the sleep/wake button that can become misaligned or be misaligned during the assembly process. My sleep/wake button would ALWAYS work when pressed on the left side of the button but NEVER work when the right side of the button was pressed. This is a repair that cannot be accomplished in the store and they will replace your device. Problem solved!

I just started having the same problem with my 5. But my phone was dropped about a month ago and is cracked on the front. Do you think they'll still be able to replace it for free?

My iPhone5 had the same issues over the last month. I thought it was the case not pushing the wake sleep button down, but discovered it was the sleep wake button itself. Make an appointment at the Apple Store in Metairie, Louisiana and they were able to duplicate the intermittent problem. The button was hard to push down on the right side, easy on the left...but still would not sleep or wake properly out of the case. Apple swapped my defective iPhone5 for new.

On an interesting note, my microphone is working better when talking over the phone. Apparently my old iPhone was not as clear as this new one.

If you are considering taking your phone in to swap out, consider using the Cloud to back up you phone instead of iTunes. All of your settings, data, backgrounds and everything reinstall just as you had left it on your old iPhone.

To top it all off, Apple could not have been any nicer during this experience. And for that, I thank them.

Same exact issue (left side more responsive, right side not so). Sounds like a common defect. Called their tech support then scheduled an appointment with the Genius Bar since I'm under manufacturer's warranty. Hopefully they'll give me a new one!

(Hopefully they'll switch my color to black. White was a good change, but black's better.)

Hey I have a question, did they exchange your phone for a black one?

by brand new and not refurbished you mean you received a box with a new iphone and new accessories in it ? just curious .

I decided at the last minute to just stick with the white because it matched my case color. I didn't ask for a black phone. They gave me a brand new replacement phone.

Do you think if you asked to change colors, they would do it?

Well the price of the replacement is the same, so I don't see why they wouldn't, but I'm just guessing.

Oh ok. And you didn't have to pay anything did you? Did they use your applecare + or the limited warranty? Sorry for all the questions..