iPhone 5 sleep/wake button not working

Apple says that they don't give refurbs (at least that is what they told me), but the phone wasn't new in that it came in the same retail box with headphones, charger, etc. It did come in a box though. I never got to see the box though as my old phone was placed in it.

natd1993, exactly what I was thinking. When my button stopped working, I googled it and found MANY places where people were talking about the problem. Yet, when I went to the Genius Bar they acted like it was new to them. I ended up calling a genius, going to genius bar, chatting online with a genius, calling another genius, and then going back to the genius bar once again before they replaced my phone.

I was not expecting this from an Apple product, I have no issues so far with any other apple products. ( Macbook Pro,Iphone 4,Ipad and iphone 3g).

This is not good for iPhone 5.

I am also having the same problem after about one month of purchase of i phone 5 its sleep awake key started giving problem and in my case i had purchased it fromDenmark and using it in India and apple team is saying that the piece has to be replaced but Apple India can not replace it as this product is not purchased from India to replace it i need to go some where out of India. This is so annoying when a company like APPLE give such reasons. Now i am total hopeless and living this piece of garbage. I was a hardcore fan of APPLE but now i hate this. total garbage

they rightly said in their advertisement

YOU DONT HAVE AN IPHONE YOU DONT HAVE AN I PHONE...

one who dont have an Iphone are lucky that they have not alured to it...

I am feeling very disgusted...

This is such a mess! I am having the same issue but the number for apple support for philippines is not workin!!!! 😟((((

is this post thing only for discussing or ever apple guy's provide any solution...

Update for my case.

I visited Apple store today morning and the apple guy straight away replaced my iphone 5. Please note they do not give a new phone they give a like new phone, some of the parts are used.

Ok so I have been dealing with Apple on a lot of issues over the phone in the past 6 months (since I first got my iPhone) and they have not been helpful at all. Originally my phone came bent when I got it and they refused to do anything about that and said it wasn't their fault, that it happened in the shipping proccess. Bul, but whatever everything was working fine and it still fit in all my cases so I really didn't care. Last month I noticed my wake button would only work on the left side. I talked to Apple and they said it would be 69.99 to run a test to see if it was software or mechanical. I told them ovbiously it was mechanical it's a button that isn't working. So I sent it in to them and they told me they could not fix it due to my phone being slightly bent and to pay 600$ for the repaire (same as buying a new one). I am debating if I should make the 4 hour drive to the nearest Apple store to see what they say, but I am scared of driving all the way there and having them say the samething. Anyone know anything on this?

Guys,

me too bought an iPhone 5 and after some weeks itself the sleep button stopped responding. Now it is completely not working.

My Query -> Shall i strightforward move to apple store for the replacement or i have to book an appointment first ??

Pls suggest.

Thanks !

Thanks 🙂

Booking an appointment.

One more query -> i have 16GB iPhone 5 can they replace it by 32GB. I can pay the difference of the price if required ??

Ya i bought an iPhone 5 16GB factory unlocked.

Earlier i thought 16GB gonna be enough but just after 3-4 months of use i found it just not enough.

Do we require any bill receipt, accessories with phone for replacement or just the phone would be enough ??

Here you are talking about the restoring of the new phone right ?