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natd1993 Author

Level 1

1 points

iPhone 5 sleep/wake button not working

I've had my iPhone 5 since launch day and have had no problems up until about a week ago. It's one of my most prized possessions (along with all my other Apple products) so I've been super careful with it, and have never dropped the phone. However, the sleep/wake button is very unresponsive. It's fine when pushing on the left most side of the button, but the rest to the right is completely unresposive. Any ideas as to how I go about fixing this?

Thanks.

iPhone 5, iOS 6.0.1

Posted on Nov 17, 2012 10:46 AM

Top-ranking reply

gdgmacguy

Level 7

21,891 points

Posted on Nov 17, 2012 1:50 PM

Bring it to Apple. If defective, it will be replaced.

View in context

121 replies

natd1993 Author

Level 1

1 points

May 30, 2013 2:59 AM in response to iGolu

No, the broken phone, it's just easier for them to go into the system app and look at the serial number from there. They'll then give you a new phone and ask you to wipe the old one before handing it to them. As long as you have a backup either in iCloud or on your Mac/PC you should be able to get everything back to how it was easily on replacement.

iGolu

Level 1

5 points

May 30, 2013 4:39 AM in response to natd1993

We can take back up on iCloud at the store also right ?

natd1993 Author

Level 1

1 points

May 31, 2013 5:48 AM in response to iGolu

Yes, every Apple Retail Store has a free Wi-Fi network. So you'll be able to upload a current backup of your broken phone, and download that backup for the new one you are given.

andru95

Level 1

0 points

Jun 11, 2013 5:39 AM in response to natd1993

hey, so if I am not from us, and my iphone was bought from us, how should I proceed?

iGolu

Level 1

5 points

Jun 11, 2013 9:36 PM in response to andru95

You have to send it back to US to avail the warranty benefit on your phone.

This is the only option.

Jun 11, 2013 11:55 PM in response to natd1993

Same problem with sleep button and Genius bar booked "BUT" does anyone know if a Black can be swapped for a white as the outer surround on the black can mark easily where as the white is brushed metal and will not mark. I have had a rugged cover on but the thing becomes the size of a house brick.

andru95

Level 1

0 points

Jun 12, 2013 12:30 AM in response to iGolu

And can I send it directly to apple and they send it back to me?

iGolu

Level 1

5 points

Jun 12, 2013 1:22 AM in response to coedhelen

No, a Black cant be swapped with a White as replacement. Only the exact equivalent of the iPhone which you had purchased would be given as replacement.

iGolu

Level 1

5 points

Jun 12, 2013 1:24 AM in response to andru95

The question is, how you gonna send it from one country to another ??

andru95

Level 1

0 points

Jun 13, 2013 10:05 PM in response to iGolu

I thought about DHL, they're shiping world wide, right?

Jun 24, 2013 3:20 AM in response to natd1993

I also have this problem and my phone isn't jailbroken. Will get stuck on standby every once in a while and won't respond to either power button or home button, it's almost like the battery has died, after a few presses on both home button and power button it comes back to life. It has done this since new about five times and each time takes longer to come back on. Also the screen flicks on and off sometimes when coming off standby.

iGolu

Level 1

5 points

Jun 24, 2013 11:11 PM in response to andru95

Actrually, the thing is the Phone itself is so expensive that even DHL cant ship it for you from India (particularly).

Moreover, lets say you are successfull in shipping it out then who gonna ship it back for you ??

Apple ? I wonder.. 😐

Tchao

Level 1

0 points

Jun 25, 2013 1:08 PM in response to natd1993

Anyone kno we still can get a replacement if the iPhone 5 one year warranty is already up??

Gokhan03

Level 1

0 points

Jun 26, 2013 12:12 PM in response to natd1993

I bought my iphone5 from Germany. The sleep wake button's Right side is not working left side is working but needs to press hard. It never drops or and never contact with liquid even there is not any scrach on it. Its a hardware problem. Its not my fault. I am living in Turkey and there is no Apple store in Turkey .My friend had a trip in USA and I request him to bring it with him . But in the USA Apple Store told my friend that I have to go Germany for replacement or repairing and they did NOTHING. I bought an APPLE and its still in guarntiee period, BUT they told that only Germany Apple store can replace it. or repair it. Is it logical to go Germany from Turkey for repalce a phone ? even I sent it to USA. The guarantiee is vaild only in Germany. As a result if you buy an apple please dont treval becouse your guarantee vaild only your country .

iSahar

Level 1

0 points

Jun 27, 2013 12:05 AM in response to natd1993

I have the same problem but im living in iran and we dont have any applestore here

What should i do?

iPhone 5 sleep/wake button not working