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Cannot Update Apps.

I am attempting to update a couple of my apps (Xfinity Connect and vSSH) and neither of them will download to update. I then tried removing the existing version of the app and re-installing it. That does not work either. You click install and the install bar appears in the icon then disappears and the button returns to install from installing.


From iTunes I get error 11111 from my iTunes dl for certian apps.

I also tested on my iPad, iPhone 4 and iPhone 5, no difference.


What is going on?

iPhone 5, iOS 6.0.1, also tested on IPad2 and iPhone 4

Posted on Nov 19, 2012 7:45 AM

Reply
37 replies

Nov 20, 2012 6:26 AM in response to Gordon.setter

Thanks Gordon.


I've also received some sort of good news right now. Here's the reply from Apple support:


"XXXX here, from iTunes. I'm sorry to learn you encountered error 11111 when trying to update the various apps from your iTunes Store Account. I can certainly appreciate how eager you are to have this issue addressed and I would be happy to share information with you.


It appears many others have encountered this error and difficulty. Our engineers are currently investigating the issue and working on a resolution. As soon as additional information has been made available, I'll be sure to pass it along.


Many thanks for your support and understanding, YYYY! It's very much appreciated!"


So, as I hoped it's a widespread issue unlike similar issues in the past which were dealt with one by one, case by case. The Store is too critical for Apple to leave such a bug open for a long time. Fingers crossed everyone!

Nov 20, 2012 8:52 AM in response to Gordon.setter

Having the same issue with both my ipad 2 and my iphone 5. I have rebooted, signed out and back in, tried updating one at a time, tried deleting and trying to re-install (lost that app now) and nothing has worked. I too can select a new app and install it, but cannot update or delete and re-install any existing apps. I havent encountered error 11111 but I've only been trying to update from my devices, not my iTunes store account. Like another individual said, I also was able to update one or two of the apps by continually pressing the update button until finally it worked.


Come on Apple - you gotta fix this one. This many people cant have issues with their devices!

Nov 20, 2012 7:13 PM in response to RichNY99

I'm not having limited success on my iPhone as I did with my iPad.


Sign out of the app store (not sure if this does anything but seems to help) then go back in and press update a number of times. It seems to work after hitting update over and over. I have found better success going to the app's page and hitting update instead of from the app store update screen.


Not a great solution but worth a try if you need something right away.

Nov 20, 2012 7:48 PM in response to Gordon.setter

Found this on another thread and it seems to have worked on my phone. The only thing I did differently was shutdown any open apps after setting it to "Off" and shut down the phone. All of the apps have now updated.


Posted by: Sk8Dreams



This has worked for many users:


Go to Settings/General/Date and Time

Turn Set Automatically OFF

Manually set the date to sometime a few years in the future

Try to update - it will fail with a different error message

Turn Set Automatically back ON

Cannot Update Apps.

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