Hotmail smtp.live.com server will not connect

Hi,

Im having the exact same problem, email has worked fine since 2008 and on friday it stopped allowing me to send email. I have no problem recieving, or sending from my iphone over the same newtwork my mac is using.

The smtp.live.com server is showing as offline, having tried changing ports, deleting and reinstalling my account.

I no longer have tech support from apple, and have reached the point I no longer have any idea what to try in order to resolve this issue.

Im based in the UK, using snow leopard on a 2008 machine and my service is provided through BT infinity.

Any help would be greatly appreciated.

Regards

Phil

Hi,

Yes I was hoping it was a Hotmail issue and would resolve itself but having been unable to send mail now over the last four days I am thinking it may be something else.

If I manage to figure out the issue Ill post the answer, thanks for letting me know your thoughts

Regards

Phil

I have had the exact same problem over last couple of days. I have BT Infinity. When I switch to a different wifi connection it works fine. I changed nothing on my macbook it just suddenly stopped working. I have tried changing ports for the smtp server, turning SSL on and off but no good.

Below shows what telnet looks like with a working wifi connection and bt infinity (which doesn't)

Working wifi network

telnet smtp.live.com 25

Trying 65.55.162.200...

Connected to smtp.hot.glbdns.microsoft.com.

Escape character is '^]'.

220 ******************************************************************************* **********************************************

BT Infinity

telnet smtp.live.com 25

Trying 65.55.162.200...

Connected to smtp.hot.glbdns.microsoft.com.

Escape character is '^]'.

220 BLU0-SMTP214.blu0.hotmail.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at Tue, 27 Nov 2012 13:24:15 -0800

Its driving me mad. I will probably try contacting BT next unless anyone has any ideas??

Hi,

yes its starting to drive me mad too, I would have called apple but as my applecare has run out they are asking me to pay £35 + vat which I dont feel I should have to pay.

I have also been getting a response on the link below,

https://discussions.apple.com/thread/4546181?answerId=20409573022#20409573022&ac_cid=op123456#20409573

I did try calling the BT infinity help line, where i was told they have limited assistance for mac mail and was promptly passed over to there specialists who wanted me to pay a call out charge.

Regards

Phil

This does seem very strange as I mentioned before I've not change any settings and Ive had BT infintity for about 12 months.

Ill give BT another try and see how that goes.

No luck fixing it, but can see the issue in the connection doctor log.

WROTE Dec 01 18:32:27.604 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:587 -- socket:0x7ff73ba0eac0 -- thread:0x7ff73cd8ff60

HELO unknown-00:23:12:54:23:79.home

READ Dec 01 18:32:27.659 [kCFStreamSocketSecurityLevelNone] -- host:smtp.live.com -- port:25 -- socket:0x7ff73d42bfc0 -- thread:0x7ff73d5bda10

501 5.5.4 Invalid Address

Tried apple support, they have no idea and after 2hrs we gave up. The issue has been escalated and i'm awaiting a reply.

About to go try sending mail over another wifi connection, ill post the result. Guessing will have much the same result as yourself.

Ok, this is getting weirder. Unlike above I can now send from my macbook via wifi on any connection including my BT Infinity router on my private network as well as BT fon etc. This sprung into life after I rebooted my router and laptop. But I cannot send when I connect my cable to my Macbook. It get the smtp error we all appear to have. So this is increasingly looking like something weird with the BT infinity router. Baffled.

I've tried rebooting my router and laptop a couple of times but no joy.

Untzy's log clearly shows an issue which Apple need to look into I think. I see the same thing....

I really have no idea. I am as clueless as anyone. But we know other mail software works so would have thought there is something that Apple can do to fix it.

Ok managed to fix it, try the following.

1. Login to your BT home hub manager (this can be done using the router address located at: system preferences/network/advanced/TCP/IP)

2. Input your router address into the web browser search bar

3. Once on the access page you will need to input your wireless admin password (found on the back of your router)

4. When you are on the home page, you will need to follow the following steps to change your device name:

5. Select "A-Z" in the top right section of the page

6. Click on "Home Network" from the available list of options

7. Click on the Device in question (it should be showing as connected - I identified mine by the mac address, although it was named as 'unknown')

8. Under Device Information, enter a new name (be sure this is memorable in case you need it again)

9. Ensure Always use this address is set to Yes (it is by default)

10. Click Apply.

You will then need to restart your computer - after this, hopefully the problem will be resolved....