Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone won't show up in iTunes 11.

I recently downloaded and installed iTunes 11, and since doing that my iPhone 4 won't appear in iTunes. It shows in My Computer, but not in iTunes. I've updated the drivers and restarted AMDS etc but no luck. Anyone have the same problem or any suggestions? Cheers.

iPhone 4, iOS 6.0.1

Posted on Nov 29, 2012 1:35 PM

Reply
80 replies

Nov 29, 2012 5:20 PM in response to saaamo

I agree with everyone here, sounds like a pc issue. But, leave no stone unturned! Gotta try it all! I was saving this one... Disconnect all usb devices attached to your computer except the keyboard and mouse. Turn off the computer and restart it. Do not connect anything but the iphone once itunes is up and running. I have a printer that will slam on the brakes to my iphone if its connected. Iphone shows up in windows, but not itunes. Its annoying.

Nov 29, 2012 6:15 PM in response to Neogriff

THANK YOU Neogriff, I now have it working you legend 🙂


I also don't know it it makes a difference at all (I'm a novice), but I noticed on my desktop the iTunes icon had an arrow showing a shortcut. When I tried to open and connect I had the same problems. So I them went to 'All Progams' near the start button and opened up iTunes from there it it connected. maybe there is a problem with the shortcut icon on the desk top?


Hope this helps someone else too?

Nov 30, 2012 6:19 PM in response to omegaequalsone

aaaaand i just figured out that the button in the upper right is an 'eject' button, which makes little sense since it appears a few pixels away from the itunes store/library button (which does function as a button). so that's figured out.... but what i'm still not ablwe to understand is why i can't see my device's music AND my library on my hard disk simultaneously, like is itunes 10. how do i now move music from my library to my device??

Dec 13, 2012 1:31 PM in response to saaamo

I have iPhone 4S with latest version.

I Sync it with my MAC, that also has the latest versions regarding OS).


Last week I got problem with my iPhone that has to do with the upgrade to 6.0, old shortcuts (representing in apps, like 'settings' etc.) is replaced but was still in the program synconisation view in iTunes... However during this period iTunes 11 was released and I installed it.


No problem except the thing with the old shortcuts was still there. In order to fix the problem I deleted the old shortcuts directly on my iPhone homescreen wich resulted into that I couldnt no longer reach settings on my iPhone (!!)


Backup and then recovery was the only resonable way to fix this.


Did Backup - no problem.

Did recovery - no problem.

Started rollback of backup from iTunes - no problem


But the problem now is that I cant get pass the "backup-rollback"-screen!


Any clues??


ps. Sorry that the screenshot is in swedish ,p ds.

User uploaded file

iPhone won't show up in iTunes 11.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.