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iTunes 11 not syncing Outlook 2010 (exchange) Contacts and Calendar

Hello,


this issue came up after upgrading from 10.7 to 11:

  • iTunes is not syncing Outlook 2010 Contacts and Calendar
  • there is no way to set up wich Outlook Contact folder or Calendar to sync
  • Outlook is running in an exchange environment
  • following these instructions (http://support.apple.com/kb/HT1692) and uninstalling all Apple software did not help
  • this is how the iTunes 11 screen looks like, no chance for setting up Outlook contacts and calendars.User uploaded file
  • "Sync with this iPhone over WiFi" is switched of in iTunes


Any idea?

iPhone 4, iOS 6.0.1

Posted on Nov 30, 2012 12:01 AM

Reply
33 replies

Jan 8, 2013 7:56 PM in response to mjkarin

I had to do this too, but also had to track down an old iTunes Library (.itl) file because the current .itl I had was created by iTunes 11.


Really hoping this can be resolved. I'm worried that at some point 10.7 will become incompatible with ios(N) and the only option will be to keep an old operating system or choose if I want my work or personal calendar synced.

Feb 25, 2013 3:45 PM in response to tom.goecke

I ran into this problem on my wife's phone and there seems to be a simple solution for simple needs. Turn off sync through iCloud.


1) Plug your phone into your PC/MAC. On the iPhone go to Settings / iCloud. Turn off everything that you want to sync via cable.


2) In iTunes, click on your iPhone icon (upper right, don't close it). Then click on the Info button. Select the options you want and don't forget to Apply (lower right).


Now you can only sync those items via a cable that have been de-selected from iCloud. If you don't plug in, they won't sync.


I also changed to do a local PC backup rather than iCloud backup.


Disclaimer: I have not done this with more complex configurations such as multiple e-mail accounts and things like MS Exchange, so I don't know if that will work or not. (Still on iTunes 10 for my iPhone.)


I have: iPhone 4s, IOS 6.1.2, iTunes 11.x.x

May 14, 2013 9:49 AM in response to tom.goecke

i got Rid of itunes 11 and reverted back to itunes 10.7 and had everything back.i believe apple has become a fat and arrogant company just like microsoft thats why these problems arise,there is no reason why the iphone should not be able to sync to both iclud and outlook at the same time other then apple trying to force everyone to only use their products

Oct 20, 2013 12:24 AM in response to tom.goecke

I have been obliged to switch lately to iTunes 11 on my corporate PC after upgrading to iOS7. I encountered the same issue as most of you since I was used to have my personal calendar on iCloud and my business one on Outlook (synced via USB, the only permitted way to sync idevice at work).


I didn't know this issue was related to iTunes (was thinking it has been introduced with iOS7)


It seems Apple is not motivated to correct this (probably not considered as a bug but rather as a feature ...)

iTunes 11 not syncing Outlook 2010 (exchange) Contacts and Calendar

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