Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 11 does not allow direct Outlook calender sync anymore. Why?

After installation of iTunes 11, there is no direct (cable-bound) possibility to sync an iPhone to Outlook (Windows) anymore. Expecially for business PCs that are behind a company firewall, this is not good. These PCs can't sync to iCloud. How can this have happened?

iPhone 5, Windows XP Pro, iTunes 11

Posted on Nov 29, 2012 10:53 PM

Reply
Question marked as Best reply

Posted on Nov 29, 2012 11:28 PM

What are you seeing? Here's what I see in my iTunes: User uploaded file


If you have iCloud syncing your contacts it looke like this:


User uploaded file


If you need to sync to Outlook you could use iCloud Control Panel or you can disable iCloud contacts on your iPhone in Settings > iCloud.


Hope this helps.

69 replies

Dec 6, 2012 5:17 AM in response to ckocko

Thank you rusher2004, your suggestion helped me a bit.

At least I can sync Outlook with my iPhone over cable now.


Until iTunes version 10, I was able to sync my iPhone ober cable with Outlook and then to iCloud. That way, all other devices (Mac, iPad etc.) all could sync to this same calendar. This is no longer possible now as I have to decide between either cable&Outlook or just iCloud. Now I would have to sync ALL devices to Outlook one by one. What a big step backwards. :-(

Dec 7, 2012 1:34 AM in response to ckocko

I'd like to add my voice to those concerned about the loss of/ added complexity of sync to Outlook. I followed rusher2004's advice and got this alarming message.

User uploaded file

I now need to go hunting to see if I can fix iCloud image before I effectively duplicate every entry in my contacts list.


Come-on Apple. Sir Jonathan Ive promised to get a grip of the user experience. Stop nit-picking with how people word their legitimate frustration and let us know what we can do to make this work or what you will do to fix it - or come clean and tell us you are abandoning Outlook integration by degrees.


That woiuld be sad because my first iPhone Synced to Outlook far better than my previous Windows phone 5 years back. But if it is your plan, then we can all make informed choices when we next upgrade.


Mike

Dec 7, 2012 2:13 AM in response to sceloglaux

Well, I failed to find a way to avoid copying all my contacts back into Outlook (ie to Sync) so i opted for a one-time over-write of contacts from Outlook to iPhone.

User uploaded file

I took the chance that I had not made changes on the phone as it is my secondary device. If I had made many, that would not have been an option. Happily, my next sync went smoothly.


I have no back-up of Contacts and Calendar to iCloud now, which would be nice. But I have another PC to Cloud backup service.


So, my solution would be: Sync before upgrade to iTunes 11 (or revert to 10.7 to sync) then do one-time overwrite. Put up with no iCloud sync for the time being.

Dec 9, 2012 9:32 AM in response to ckocko

The problem is real. No comment from a "you are using it wrong"-wiseacre will change this. I have to sync a calendar locally and I want to sync a second one (the private one) via iCloud.

This is a crucial feature for BYOD. Not every data can be sent to the cloud - FULLSTOP

This feature has been removed and I consider this to be a major problem. The syncing desaster was one of the main reasons I switched to apple.

Jan 1, 2013 7:10 PM in response to Chris CA

It reallye ***** that apple has decided that direct sync is not allowed anymore. It's bad for my job, I need constat sync, not only copying contacts. Could you please explain me how can I sync via icloud?? I really hate to be forced to do it with icloud but for me there is no other alternative. How do I do it? I have an iphone 4 and a PC with windows 7. Thanks!

Jan 3, 2013 6:33 AM in response to ckocko

I have the same problem:

Several personnal calendars synced over iCloud

1 professional calendar only synced when connected on the office computer. The company policy does not allow to use iCloud for the professional use, so I have to sync that particular calender directly through the USB cable.

Before with iTunes 10 it worked perfectly and need it to keep the global overview.


Would appreciate if Apple could reactivate the option for both ways of synchronization allowing maximum of flexibility.

Jan 3, 2013 7:27 AM in response to ckocko

I am beginning to think Apple won't want to restore that simplicity - it is iCloud or Outlook. But at least sync with outlook is possible (see my 7 Dec posts to this question).


Google has announced it has deliberately abandoned sync of Outlook and Google calendar, which seems a policy choice. They leave legacy set-ups working but make it impossible for new users to set up. Is Apple also deliberately frustrating sync with Outlook and just not coming clean about it, I wonder?


In looking for Google - Outlook sync software, I found companionlink.com. They claim to have that nailed and also iPhone - Outlook. Downside: Cost (c.$50) and - for corporate users - installation of another set of third party software. Has anyone tried CompanionLink? If so, could you comment on it here, please?

Feb 14, 2013 11:30 AM in response to slowmaster

If you can use just iCloud head to http://support.apple.com/kb/DL1455?viewlocale=en_US and get it installed.

You can disable cloud sync as well, this has to be done on your iphone. Then a cable sync can be done again.

If you need offline synchronisation and iCloud at the same time you are "USING IT WRONG! REALLY HOW COULD YOU DARE TO WISH TO ACHIEVE SOMETHING LIKE THIS WHICH IS SURELY NOT MEANT TO BE DONE BY THE INAUGURATED!".

Hope that helps and don't get distracted by my "evangelism" 🙂


Ah yeah: If this still does not suffice, there is a tool which can be downloaded here: http://www.codetwo.com/sync-for-icloud/

This should get you over the limitations of outlook, unfortunately it's not free. Haven't used it by myself but there's a trial period.

iTunes 11 does not allow direct Outlook calender sync anymore. Why?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.