You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Itunes 11 deleted ALL my music!

After going into Itunes after updating, all my music is showing the ! next to the song saying itunes cannot find the original file. Everything was there and working yesterday. Went into the itunes library where it would normally be stored. NOTHING. My computer is saying I have 9kb of music on it. There should be over 160 gigs. I have a time capsule backup from October, but there is no way to get anything I added this month back.


Is anyone else having this issue?

MacBook Pro (15-inch Late 2011), OS X Mountain Lion (10.8.2)

Posted on Nov 30, 2012 4:13 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2012 10:42 PM

This just happened to me. Over 30 GB of music is just gone! ***? Hey Apple...any response to this? What the **** is going on? I just spent an entire day importing CDs and now they are gone. I'm livid!!!!!!

147 replies

Sep 24, 2013 10:37 PM in response to Chris CA

You're right, it isn't actualy a "Temp" file

I followed apple's instructions for "No content shows up in iTunes after updating" http://support.apple.com/kb/TS1967


(Almost the same as Madun's instructions)


  1. Quit iTunes.
  2. Download and install the latest version of iTunes.
  3. Use the Finder (Mac) or Windows Explorer (Windows) to go to the iTunes folder that contains the iTunes library files:
    Mac OS X
    /Users/username/Music/iTunes/
    Microsoft Windows Windows XP and Windows 2000
    \Documents and Settings\username\My Documents\My Music\iTunes\
    Microsoft Windows Windows Vista and Windows 7
    \Users\username\Music\iTunes\
  4. Drag the iTunes Library file from the above location to the Desktop.
  5. Open the Previous iTunes Libraries folder in the iTunes folder.
  6. Locate the file named iTunes Library YYYY-MM-DD where YYYY-MM-DD is the date you upgraded iTunes (Year-Month-Day).
  7. Drag this file to the iTunes folder (the enclosing folder).
  8. Rename this file to iTunes Library.
  9. Open iTunes.

You should now see your missing content in iTunes.

--

This seemed to work. My missing content "returned." However, when trying to play said content-iTunes can't find the associated file. Sadly this is clearly b/c iTunes deleted the files from my hard drive. I now have a nice plot of empty hard drive. My last back up was 30 days ago, so I will restore at least some of the content, but what a huge pain in the ***.


It may be that iTunes put the files in the trash, and I inadvertantly deleted them. I keep my trash relatively empty. However, I cannot confirm that this is where missing music goes as I never saw them in the trash.

Oct 12, 2013 5:41 PM in response to elvenqueen86

ATTENTION...IF YOU GO TO THE HOME PAGE AND SCROLL DOWN TO THE BOTTOM YOU WILL SEE THE NAVIGATION BUTTONS (WORDS THAT SAY PURCHASED AND WHAT NOT) IF YOU CLICK "PURCHASED" YOU WILL SEE ALL SONGS YOU HAVE EVER PURCHASED...YOU CAN DOWNLOAD THEM FROM THE CLOUD ONE AT A TIME OR ALL AT ONCE...SORRY FOR YELLING good i was really excited about finding all my wifes songs she was so mad that they were deleted but to find out they were not deleted just "shifted" to another section of the website

Feb 26, 2014 11:56 AM in response to elvenqueen86

SAME HERE !!! We are not alone. I'm to afraid to update my itunes because last time I updated to the previous version, I lost every playlist and every cd I've ever loaded. Thousands of songs and hours spent !!! I thought I lost all of my purchased music as well but luckily I was able to re-download them all from the cloud. I never had that problem in the past. Now all my friends and family are nervous to update . I just got my first iphone and I'm shocked that I can't transfer playlists to my iphone without updating to the new version of itunes ! I thought that by having matching apple products everything would sync flawlessly...HUH so wrong !!! I never had problems using my itunes into doubletwist on my android phone or using my itunes music as ringtones on my android ! Very dissappointed in Apple ! I hope they come up with easier solutions for their own products and give us all peace of mind that we don't have to panic when we update !

Good Luck with your situation. I'll keep checking back. I need to update but I don't want to go through that ordeal again. ( backup or not ) Apparantly this has happened to a lot of people ! I miss the older versions of itunes even the way it looked was better ! I never got to use IOS 6 but from what I've read it was a heck of a lot better than IOS 7 ... Thanks for the post.

May 4, 2014 11:16 AM in response to elvenqueen86

I originally thought it had removed all my music as well. Managed to find all the MP3 files intact in my music library. I suspect that for most of you this is the same. The music files are still there, itunes is simply not recognizing them because the most recent 'upgrade' lost your library file. After mucking around with the piece of dreck that itunes has become for several hours over about two days, I've managed to reload most of my library, sort of... For those of you who are still looking (and it appears there are many of you), here's something that may help: Hold down the 'shift' key when you start itunes. A screen will come up where you have the option to 'create library' or 'choose library'. Hit the 'choose library' button. A number of library files with different dates attached will come up. Choose the most recent one and most of your library should be there when itunes opens.


A warning; it's not perfect. While the music filles will be there, there will be information missing. If you took a lot of time to rate music or create playlists, as I did, you are probably in for some disappointment as most of this information will be missing. I found the music files, but most of my playlists appear to be gone and any song ratings are toast. I could recreate these over time, but I'm not sure I'll bother, as there is no guarantee that the geniuses (and I use the word in it's loosest and most facetious fashion) won't screw up the next upgrade and lose my library file again.


I also noticed that even after the library had loaded, some music files and albums were still missing. They have to be added back into your itunes library manually. This is time-consuming and tedious. I'm still not sure that there aren't things missing. Tough to tell when the library has 8,000+ items in it.


At the risk of further censure from Apple, who pulled my last post, as they evidently found my last rant 'unconstructive': Right now, itunes gets two massive thumbs down from me. I've never really liked this program; its very user-unfriendly and clunky as ****. When you look at it in detail, it becomes very obvious that Apple doesn't really care about this. The only thing they care about is selling you sxxt and taking money out of your pocket. If they can get away with charging you twice or three times for the same thing, it appears that they will. After this recent experience with itunes, I distrust this thing and absolutely hate it.


Would opt for an alternative, unfortunately, any music bought from Apple can probably only be played on itunes or one of their devices and I don't want to have to repurchase a significant part of my music library. I guess customer service becomes an afterthought when you have a virtual monopoly and are big enough to squash any potential competition by fair means or foul. One can only hope that Apple's behaviour invites more competition. God knows; it's needed.


That being said, I'm going to start looking around for alternatives anyway. After two days, I've managed to pull my temper off the ceiling; I'm no longer livid, but still seething. Between work and other commitments, 'personal time' is at a premium and I don't care to waste it fixing the stuff itunes screws up. I don't care to repeat my most recent experience with itunes and am willing to invest some time, and possibly some money, to find software that will allow me to divorce my music purchases from this piece of crap.

May 6, 2014 10:02 PM in response to Chris CA

Ya; mine were backed up and I found at least some of them when I had time to look. Assumes you know the filenames and extensions. Never thought to note them down because I never imagined I would have to go through this. Life's busy and I'd like to spend most of mine doing something productive rather than dredging through the digital dreck that itunes seems to create on a regular basis. Claims of raving of fanboys aside, this software is a constant source of irritation; kinda like a hemorrhoid...


For those of you who haven't found your library yet, here's the latest thing I've learned. When you start itunes and the itunes 11.2 update (again) loads its introduction screen (which means, by the way, that it has once again deleted your library - its done this to me at least half a dozen times now in the last four days, most recently about 20 minutes ago), look for the button on the screen that says "scan for media now". If you wait about 15 seconds, you'll miss it nad itunes will go to your now truncated library. Just shut it down and restart it. The introductory screen should come up again. When it restarts, hit the "scan for media now" button. itunes will now go through your computer and rebuild your library, or most of it. Depending on the size of your music library, it will take anywhere between five minutes or some larger, seemingly interminable fraction of an hour to find your files. They'll be mostly intact. Some things will be missing. If you took the time to rate your favourite songs so you could fine them more easily, for instance, the ratings will be missing... Enjoy.


For anyone that thinks I'm being a bit harsh on itunes and Apple here, let's do a little thought exercise, shall we?


Let's start with an analogy. Suppose you're travelling and book ahead to stay at a bed & breakfast at your destination. The name implies that you will get a bed to sleep in and that you will be served breakfast when you get up in the morning. When you get there and get to your room, you find that instead of a bed, there is a thin mattress, a blanket and a pillow on the floor and on the way in, they tell you that "by the way, we're not serving breakfast tomorrow morning". Given that they billed themselves as a "bed and breakfast", would you say that they just failed on both counts?


Moving on. What are computers and software for? Simply put; they are devices that allow us to store, organize, manage and analyze large volumes of data efficiently. itunes, specifically, is a software program that looks like it was designed to store and manage data in the form of media files.


Given that itunes keeps losing my data, I'd say that it fails as a means to store data. Since I find it difficult to manage the data that itunes keeps losing, I'd have to also say that it fails as a data manegement device as well. A lot like the bed and breakfast with no bed and no breakfast, it fails on both counts.


Then again, maybe I'm altogether wrong. m\Maybe Apple just sees it as a marketing and sales tool to hoover money out of the users' pockets. Who cares if they actually get any utility out of it?


If I were wrong, they would have fixed this thing by now. The fact that they haven't tells me plenty.

Itunes 11 deleted ALL my music!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.