Apple TV Movie icon disappeared from Menu

The Apple TV Movie menu icon and TV show menu icons have disappeared from the main menu on my Apple TV.

I have tried logging out from iTunes account and restarting the box, but still nothing.

Anyone else having this problem or know how to fix it?

AppleTV 2

Posted on Dec 27, 2012 5:10 AM

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Posted on Dec 27, 2012 9:34 AM

Although changing the location to United States in "Settings - iTunes Store - Location" brings both icons back and they work absolutely fine.


Changing back to UK just shows the TV Shows icon for me at the moment.


So using the United States location may be a workaround for the time being?

59 replies

Dec 27, 2012 10:20 AM in response to DTPenman

I have spoken to Apple Tech support. They advised me to restore my Apple TV and hopefully that would fix the issue.. It didn't. I then called them back and they told me they knew about this problem and that Apple were upgrading their systems and the icons should appear again soon. They also mentioned that the US and Luxembourg stores work.

It would have been helpful to have an error message appear.

Dec 27, 2012 10:08 AM in response to Hanan1

Yeah I'm getting that now as well.

Earlier it was showing me my purchased films and rentals and was letting me play them when using US.

However now they arent showing at all under US and I cant purchase anything either.

Set it back to UK and still no Movies.


However my other ATV has just done a software update and after resetting it does have movies on it (no TV Shows though).


So i'm going to bite the bullet and do a factory restore on my ATV in the off chance that this gets movies back (not holding up much hope though).


Havent been able to get hold of Apple Tech support yet - so still not sure if they are aware of this problem or working on it... I would hope they are - but their system status page still shows everything as being ok: http://www.apple.com/uk/support/systemstatus/


I havent yet seen any posts from anyone else yet stating that they've spoken to Apple about this... Is anyone logging this problem with their Tech Support?

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Apple TV Movie icon disappeared from Menu

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