My iPod touch 5th gen front camera is not working

Question

Level 1

6 points

My iPod touch 5th gen front camera is not working

I got my iPod touch 5th gen three weeks ago and it was working just fine as I could make FaceTime calls.... Yesterday the front camera shutter suddenly stopped working , it stays closed and will not open.... Even by doing a force quit of the camera app the problem persists... Resetting it will not work, resetting the settings will not work either... My back camera works just fine.... If I switch to the front camera the shutter freezes and won't open... what I do is I turn my device off and after a while as turn it on and the app camera goes back to normal displaying the back camera but if I switch again to the front camera it just simply will not work as I described.... Does this happen to anyone? Is this a software malfunction or is it a hardware issue?.... Thanks for any response regarding this matter....

iPod touch, iOS 6.0.1

Posted on Jan 1, 2013 6:50 AM

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Answer 1

lllaass

Level 10

210,513 points

Jan 1, 2013 6:52 AM in response to ttantor71

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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Answer 2

ttantor71 Author

Level 1

6 points

Jan 1, 2013 9:11 AM in response to lllaass

Thanks for the repply... I Tried everything and I still can not get my front camera shutter to work.... This is very frustrating.... The only thing left is the Genius Bar appointment I guess....

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Answer 3

ttantor71 Author

Level 1

6 points

Jan 2, 2013 6:42 AM in response to ttantor71

Any other solutions out there regarding this matter?

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Answer 4

lllaass

Level 10

210,513 points

Jan 2, 2013 6:45 AM in response to ttantor71

No. If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.

Make an appointment at the Genius Bar of an Apple store..

Apple Retail Store - Genius Bar

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Answer 5

ttantor71 Author

Level 1

6 points

Feb 22, 2013 12:39 PM in response to lllaass

I finally followed your advice and I took my IPod touch to the Apple store and I got a new one. That was the only available solution. Thank you for your advice.

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Answer 6

Feb 24, 2013 9:44 AM in response to ttantor71

hey , I just got aniPod Touch 5g this passing Tuesday 2/19/13 , and since Friday my front facing camera forfacetime, it’s been stuck on the swirling thing when you’re trying to change camera and it would stay like that till I restart theiPodand goes back to the front facing camera. What should I do because this is my secondiPod Touch 5g in two months!! It (iPod) has not been a fall/drop on the floor or anything to harm it physically or internally, is this a bug, or what do I do?

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Answer 7

lllaass

Level 10

210,513 points

Feb 24, 2013 9:51 AM in response to ousadan12

Same As I said for the previous pster

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Reply

Answer 8

bbaer1

Level 1

4 points

Feb 25, 2013 6:36 PM in response to ttantor71

Same here. Used the thing for less than two months when the camera went. Got it replaced at the Apple store without a problem.

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Answer 9

Apr 3, 2013 5:27 PM in response to ttantor71

I've been having the same issue for the past month...after resetting my ipod touch 5th several times, I'm making my appointment at the genius bar. Lets hope it goes well!

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Answer 10

Apr 22, 2013 5:07 PM in response to ttantor71

Mine is having the same problem. I purchased my iPod from Walmart can I still use apple for support or do I have to go through walmart

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Answer 11

lllaass

Level 10

210,513 points

Apr 23, 2013 6:23 AM in response to Rockoncarper

You can go to Apple is if you want

Rockoncarper wrote:

Mine is having the same problem. I purchased my iPod from Walmart can I still use apple for support or do I have to go through walmart

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Answer 12

Loscal

Level 1

0 points

Aug 3, 2013 10:11 AM in response to lllaass

This happened to my iPod. I took it to the apple store closest to me and they sent it into apple and I had a brand new one the next day. The regular 1 year warranty that comes with iPod covers this problem.

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Answer 13

Nov 30, 2014 6:51 PM in response to ttantor71

I had my iPod touch 5 gen for almost two years and on thanksgiving my iPods front camera just recently stopped working and I need help with it. The iPod has been recently updated with the iOS 8.1.1. Any help will be appreciated!!!

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Answer 14

lllaass

Level 10

210,513 points

Dec 1, 2014 1:22 AM in response to emmalou18

All possible answers are already in this discussion

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Answer 15

Jan 13, 2016 1:33 AM in response to ttantor71

GUYS I HAVE PROBLEM 😕 the front camera of my ipod touch 5th gen wont work. unfortunately the warranty already laps 😟 so what can i do ???

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