Issues with the AMD Radeon HD 6750M graphics card on MBP 15" Early 2011

JUst tonight my late 2011 MBP 15 inch starting having screen problems then boot problems, all the same symptoms as mentioned on this thread. almost exactly 3 years to the day since I received it.

I had no warning this would happen other than it been running quite hot recently as has the charger.

I was looking for solutions and came across this disappointing thread. Apple are you going to respond to this? Another customer with the same issue, how many of us are out here? I have a dj gig in two weeks no idea at the moment how I will play!

Well... I had the same problem as everybody here at the end of September 2014, 2.5 years after having purchased my MBP... Out of Warranty and AppleCare coverages, I had no other choice than replace the motherboard for ca. USD 750.- (CHF 700.-) at the Apple Store here in Geneva.

No trouble since Sept 22nd when I received back my MBP. On Oct. 22nd, so exactly 1 month later, the same problem appeared after having installed Yosemite...

I'm so delighted to hear the answer of my Geniuses and its manager on Monday morning... And how they will explain me that the running costs of my MBP are at CHF 700.-/month... 😝😎

For the small story, on my previous MBP (2007 model) which had the same problem, the mother board was changed 4 years after the purchase for free...

Put me on the list too ... same problem, same configuration.

It is a shame that there is no recall program yet.

APPLE wake up ! Do you want to loose loyal customers ?

My MBP failed today with the graphics card issue. Apple store was unhelpful, telling me to return to make an appointment to come back at yet another date so a technician could look at it.

System won't boot (neither will boot camp).

Very sad.

Yep me too. Been to apple store today to be told they don't know about it and £400 to fix, however being reminded that it still works overall was of little consolation.

APPLE SORT IT OUT !

I've been suffering like all of you. However, I've managed to sort it out, though the solution is only available in the EU and may take some perseverance.

The UK has a "Sale of Goods Act", and there is similar legislation across the EU. This is an implicit contract between the purchaser and the retailer - nothing to do with the manufacturer nor with warranties. Apple themselves say on their UK website: "Under consumer law in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale."

Under English law a trader's liability for faulty goods lasts for up to six years (five in some parts of the EU). Clearly not all goods are expected to last for six years - that would obviously be ridiculous for many cheap items. There is, however, an assumption in the law that goods should be fit for purpose and last for a "reasonable" time, depending on what the goods are - and "reasonable" for an expensive piece of electrical hardware would normally be taken to be longer than the three and a half years or less that these MBPs have survived.

Surprisingly few retailers seem aware of the law and you may need to spend some time educating them about it. I did this with my MBP retailer, who at first didn't believe me. They contacted Apple and initially they also said it was a question of warranty, but after I persisted the problem was escalated to a higher level within Apple who finally agreed to inspect it and if it was deemed to be a faulty part it would be repaired.

Today I received the MBP back with a new motherboard. I don't know, of course, if the retailer bore the cost or if they persuaded Apple to do it.

Another failed card to add to the ever growing list...... Thankfully managed to disable the drivers so that i can at least use the machine and get at my files a little easier.

Also, for those in South London area, i've managed to track down a company that will either reball or replace the GPU. I've just got off the phone and they were very knowledgable and very aware of these Macbook problems. Their site has plenty of info on this and they are aware of the huge surge of complaints on forums etc.

Anyways, mine is going in for their free diagnostic tomorrow and we'll go from there. I'll let you know how i get on.

Here is their company website - http://www.tfixrepairs.com/services/apple/macbook-repairs/

Good luck all...

Hi,

I got the same problem and I ask apple about this problem. They said it is no known problem. But i think there are many people out there with the same Problem.

https://www.change.org/p/timothy-d-cook-replace-or-fix-all-2011-macbook-pro-with -graphics-failure

Apple please do something....

OK, just to give an update on my machine.

Took it to the nice guys and girls at TFix and they have replaced the GPU at a cost of £230 fitted, 6 months warranty.

Can't ask for more than that, all now working again, and hopefully soldered better than Apple did originally too.

All this was done within 24 hours - awesome service! So, chances are you only need to replace the GPU, not the whole motherboard.

No excuse for some rather shoddy design and workmanship from Apple in this case, but don't despair if you do have this problem, just get it to a good repair shop and see what they can do for you.

Again, here are TFix's details should you be in the London area. http://www.tfixrepairs.com/services/apple/macbook-repairs/

Yes - Apparently Apple doesn't know about this issue ... but is removing information about it anyway .. grow up Apple

btw: main Apple thread about the issue (with millions of views) is here Re: 2011 MacBook Pro and Discrete Graphics Card

If you are in the UK you should use UK consumer protection laws to have Apple (or the retailer you purchased from ) to fix for free - see the BBC article on UK Consumer protection laws

http://news.bbc.co.uk/1/hi/magazine/8253915.stm

Admittedly this just means Apple will put in another Logic board with the same design flaw but after 3 or so of these you can argue the device is not actually fit for its contracted purpose (and ask them to supply a new laptop) -

"And the key time span is six years. That's how long goods may be covered by the Sale of Goods Act. It all depends on what "sufficiently durable" means. If a light bulb goes after 13 months, the consumer is not going to be overly gutted. If their washing machine goes after the same time span they are going to be livid.

The government's guidelines say: "Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description."

when did anyone buy a laptop that lasted less than 6+ years ?

"when did anyone buy a laptop that lasted less than 6+ years ?"

2011.

I bought a MBP because my trusty 2007 MacBook could no longer be updated; although it still works quite well, it was showing its age. Because it had been so reliable, I felt confident in investing a large sum of money to upgrade to a Pro.

Ironically, as my AppleCare agreement was starting to wind down, I was staring to put an upgrade plan together and would have eventually handed my current MBP to a relative. But things being as they are, I'm stuck with a beautiful, but almost useless piece of aluminium and glass and I don't want to spend hundreds on a temporary fix. As much as I'd like to upgrade a newer model, I wasn't happy with the lockdown (no user replaceable parts) to begin with. But the way things currently stand, I don't have much confidence in the vendor - I'd feel pretty stupid spending another 2k+ on a replacement.

I am having the same problem.

MacBook pro 2011

AMD Radeon HD 6490

I am from Germany. Shame on apple.

In the EU you can seek redress from the retailer, rather than the manufacturer, for up to six years from the purchase. I've just had mine fixed for free in the UK.

Moin, moin everybody,

after installation of Yosemite I regarded the same problem: Working with graphic intensive applications using the AMD Radeon HD 6750M card for a few minutes the MBP crashes or the display becomes stripes and grizzels.

The Apple support team was very pleasant but want nearly 500€ for the repair. My MBP 15":

Model Name: MacBook Pro

Model Identifier: MacBookPro8,2

Processor Name: Intel Core i7

Processor Speed: 2,2 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 8 GB

Boot ROM Version: MBP81.0047.B27

AMD Radeon HD 6750M:

Chipset Model: AMD Radeon HD 6750M

Type: GPU

Bus: PCIe

PCIe Lane Width: x8

VRAM (Total): 1024 MB

Vendor: ATI (0x1002)

Device ID: 0x6741

Revision ID: 0x0000

ROM Revision: 113-C0170L-573

gMux Version: 1.9.23

EFI Driver Version: 01.00.573

The Mac is now 3 and a half years old and it is very ugly if I had to pay for such a problem. BTW the Apple Hardware Test declares a memory error:

Failure Code: 4MEM/61/40000000: 0x843c1218

I hope to find somebody who know how to change the card or to disable it by a software trick.

Regards

Mischa