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movies are not showing up

I have a new apple tv, when i first set it up all my movies were shown on apple tv. I went on again and movies were missing. The movies are in my itunes library but not on my purchased movies on apple tv.

AppleTV 2, iOS 6.0.2

Posted on Jan 1, 2013 6:35 PM

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Posted on Jan 1, 2013 6:44 PM

Welcome to the Apple Community.

Assuming this is not the first time you have used your Apple TV

1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.

2. Also try restarting the router.

3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.

If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

41 replies

Apr 9, 2013 11:31 AM in response to Astrovision11

Half of my other movies are from codes for digital copies from blu ray discs. Only three movies do not show up. All of my Harry Potter movies show up and they were downloaded with a redemption code from the blu ray discs. Same with Thor, The Avengers and a few other. The missing movies are still available for download in the iTunes store, so them not being availible in the store isn't the reason they're missing. As recently as a couple weeks ago the movies showed up on my apple tv, now they don't.

Apr 9, 2013 12:15 PM in response to Astrovision11

I played around a bit looking for the movies and ended up finding out why they were missing from my apple tv. I viewed my itunes account within itunes and there was an item that said "3 items hidden". I clicked on it and there were my missing movies. I clicked on the "unhide" button then accessed my purchased movies on my apple tv and now they show up. No idea how or why they suddenly became hidden. I didn't even know there an option to do that.

Jun 23, 2013 8:44 PM in response to Scs116

This did the trick for me. I downloaded the digital copy (using the code that came with the blu ray) of Expendables 2, several months ago. I've had it on my iPad since the day I downloaded it, but somehow it disappeared from iTunes on my computer and it wasn't in my movies list on my Apple TV.


I went to my account, and in the "iTunes in the Cloud" section, there was an option to manage hidden movies, music, etc. Clicked "manage" and, lo and behold, Expendables 2 was listed as a hidden movie. Clicked the "unhide" button and, voila, it showed up in iTunes and on Apple TV.


Thanks for the suggestion!!

Oct 4, 2013 2:02 PM in response to stevedupe

Yeah...I don't get it. A new version of iTunes suddenly decided that about 40% of my movies were "Home Movies." I thought I had lost them when I upgraded to Apple TV software v6 and didn't see them in the "Movies" category. Also, genre's don't show up in Home Movies so it looks pretty darn worthless to me and definitely not a feature because I could already designate a genre as a "Home Video" (which I did). Duh!


I NEVER EVER categorized movies as "Home Videos" and I really resent a software upgrade making a really stupid and wrong assumption. So I changed them back to "Movies" and I guess from now on whenever I add something to iTunes I'll have check that setting as well. And just changing one small piece of metadata in a video file requires the ENTIRE FILE to be backed up when you always back up any changes. That's going to be about 8 hours (USB 2.0). Thanks...really appreciate iTunes messing with my settings (NOT).


Thankfully, I didn't upgrade to the version 6 for Apple TV until after the original update was pulled and replaced with one that worked.


Not happy.

Oct 19, 2013 7:26 PM in response to stevedupe

THJANK YOU!


This fixed my missing movies issue on Apple TV too. Fix: Select all movies in iTunes that are not showing on AppleTV, then type CMD-I to "get info" on all at once (click ok to warning about multiple-object editing), then click on Options tab and change Media Kind from "Home movie" to "Movie." Check your AppleTV and those you selected for change are back in the Movies list.

movies are not showing up

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