Received a new cMBP and Airport Express...

I have looked at many websites and videos. One has a stick that is to disconnect the battery from the cable in the back of the battery. One website says to use a T Driver and this has caused the most uncertainty in these forums. all I can say is the lady at Crucial said she has had sevral people with new MBPs that have complained that they did not need the phillips 00 driver but a T Driver. I hear that she might have been confused and that might be for the HD or SSD install.

ifixit says to get a spudger too.

yea, you are supposed to disconnect the battery cable. That is what the spudger is for as iFixit has on their website. As far as Apple charging too uch for RAM, I could not get Apple to install the 16 GB for me. that was an interesting evening, all the supervisors, executive tech agents, etc..I talked to an got a different answer from all of them. One would say we do not support putting that much RAM in the MBP. I asked why do you have the slots for 16 Gb then? The next Executive tech agent aid yea we do support it but for some reson we stopped offering it. One sales agent told me they only offer max 6 GB after I just saw that the new MBPs came with 8 GB. Anyway, it is like they all were making up what they felt like. Strange. I have no idea how much Apple would charge becaause they do not ofer it in the configuratin.

I could take it to an Apple reseller or retailer or whatever those shops are called that I see, but they charge a lot too. If I only would not be getting so much conflicting information on what I need and what RAM would be ideal.

I posted what my MBP came with and was wondering what I look for when I go to one of these websites? There are so many numbers, how important is it to get the same RAM that I will be taking out? I am thinking I better save that RAM in case there is an applecare issue. I did pay for applecare but I got no information about applecare. I think Apple is realy going down. They have made too much money and the customer service just from the last time I purchased a new computer is so much worse. Not just with one person but nearly everybody I have talked to. I do not even kow who to email or call to complain. have you tried to find a number or email address to reach Apple customer service or support lately (on a new purchase?) it is not the way it used to be.

Clinton-

I have not opened the box yet because what if they did not put the SSD drive in for me? The serial check says it came with a glossy display but I paid for the Hi Res anti glare. so I am thinking if by chance china did make a big error I will be at the Apple Store and they can take it back.

so I have Airport Extreme going now, but Express is much easier? I hope so because getting this 5 year old Extreme was tough.

any place you find where it is clear and you know they have good RAM with the right stick on both sides, and some instructions, I will go there. I went to OWC I think babowa told me to go to but I could not find the instructions or even what they would recommend for my MBP. Most sites at least have a place to enter your serial number and then tell you what you need.

Clinton, I know I will get the took kit, but I want to make sure I get the right one.

Ans what about the RAM. is there a better kind? How do I know what numbers they need to know so I get the right RAM? I would like decent RAM, not from some underdeveloped country where it will fail in the first year. I went to OWC, but I could not find anyway or a program where they check out your computer and tell you what RAM to get.

Clinton you are the expert. I got this computer because you told me to. I went from one of your posts about getting the rMBP to another one about getting a cMBP. I could not understand that night why you were telling me one thing and someone else another thing. So do you think I should have gotten the rMBP?

there has got to be a better brand of RAM? do I need to make sure the 2, 8 GB sticks are exactly the same?

Can you find it on OWC the page on how to install RAM in a mid 2012 MBP? Like I found here on ifixit.com right here,

http://www.ifixit.com/Guide/Installing+MacBook+Pro+15-Inch+Unibody+Mid+2012+RAM/ 10772/1

crucial gave me a bunch of bad information. In their video on how to install RAM in a new Mid 2012 MBP they are using a Dell computer. there is no similarity especially with getting the back open.

does the 00 screwdriver take care of all the 2 sizes of screws for remove the following ten screws securing the lower case to the upper case?

I gotta give you some points. it has been awhile since I bestowed some honor on you. :-)

thanks for your help. Never knew people from AL could sem fairly cool.

babowa, I was just on their website for an hour trying to find the exact RAM they would send me but I could not find that. They sure have a lot of info and studies that "show" how much better their RAM and HDs are. I will use any website that seems like I can order good RAM and get help and not have to send it back, wait longer, get something else to find out I need another too, etc. Like the Crucial chickie was telling me. I think she was just making things up so I would buy the RAM and she would never have to deal with me again.

All I know is I am as anxious to get the 8 GB out and the 16 GB in and I am going to do a clean install, and use the upgrades if I can get the, Most of the software I need comes from the university I teach at so they will upgrade my software I am sure.

babowa-And in your opinion that is MacSales? I do not see where it tells me what tools I need like ifixit does. should I get the smudger and phillips 00 driver or did I just miss that area on macsales?