iTunes wont open!!

when i try to open itunes.

no just tried it doesn't work!

when i try to open itunes.

hi harpo!

Itunes has encountered a problem and needs to close

the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.

try to open your QuickTime. does it launch properly, or do you get an error message?

if you get an error message, the first thing we'll try is a careful standalone QT 7.0.4 reinstall.

download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.

Quicktime 7.0.4 Standalone Installer

if that install goes through okay, does your itunes launch properly again?

(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

love, b

i need help i cant open itunes or quicktime have tried uninstalling and so on and also tried a couple of these things for help ut nothing works. itunes does nothing a little hourglass for about 3 seconds then nothing opens. quicktime did not open at all just did the same thing now i get this error message.
an exception occurred while trying to run "C:\windows\system32\shell32.dll,Control_RunDll "C:\WINDOWS\system32\quicktime.cpl",quicktime

IT IS WORKING BECAUSE OF DOING THIS! THANK YOU THANK YOU THANK YOU SO...................MUCH!
LOVE YOU BABE!

Hi when i go to open itunes this is the error message i get AppName:itunes.exe AppVer: 6.0.4.2 ModName: unkown
ModVer: 0.0.0.0 Offset: 32504733 and when i go to open quicktime its doesnt open and it doesnt have a error message ive tried to uninstall it but it comes up with a error message and when i try and install the quicktime that was seggested it doesnt install please i need help.

well done harpo!

🙂 glad to be of some assistance.

love, b

hi highlanders!

quicktime its doesnt open and it doesnt have a error message ive tried to uninstall it but it comes up with a error message

could you let us know what the error message says? include error message numbers if you're getting any.

love, b

Hi b,

Nope, that doesn't work either! Any other possibilities?

cayliel

hi cayliel!

okay, let's do a manual check for a w32.pinfi inspection.

have a look in your TEMP directory. it's normally a hidden folder, so you may have to change your view settings.

in "my computer", go "tools > folder options" and click on the "view" tab. select "show hidden files and folders" and uncheck "hide extensions for known file types".

do you see a strange looking 7-character filename with a .tmp extension in there? the first three letters would be letters. the last four would be numbers, or the letters A through F.

W32.Pinfi

love, b

Hi b,

No 7-character file name in there, alas.

cayliel

Hi,

I had the same problems with iTunes. After trying everything, I reinstalled Windows and installed iTunes 4.7, hoping an old version would resolve the problem. But even the older version didn't change anything.

do you see a strange looking 7-character filename
with a .tmp extension in there? the first three
letters would be letters. the last four would be
numbers, or the letters A through F.

I have a file like that, and I followed your link.

Is the way stated on the symantec website the only way to get rid of this? Cause I don't have any antivirus software installed.

What are the chances of my iTunes library files being infected?

Thanks,

Greg.

Laptop Windows XP Pro

Hi I'm having the same problem. I bought my Ipod Video 2 weeks ago. I was able to install music in my Ipod using my IBM Thinkpad laptop. AFter it was completed, the message do not disconnect is still flashing in my Ipod. So I tried disconnecting it through safely remove hardward button. AFter that i got this message " iTunes.exe - Corrupt File. The file or directory/ ipod_control/ itunes/temp.file2 is corrupt and unreadable. Please run the chkdsk utility". All the music in my medial library vanished. SO i tried re-intalling the iTunes and finally i got the music back in my Ipod and media library. The following day I can't add music to my Ipod Video because my laptop can't read that my Ipod is already connected. How come my laptop can't read anymore that my Ipod is connected when it's working just the other day? Please help me. How do i fix the corrupted file. Should i just re-install again the iTunes or is my USB port damaged?

IBM Thinkpad T40 Windows XP

IBM Thinkpad T40 Windows XP

hi souledeluxe!

Cause I don't have any antivirus software installed.

... that's actually more of a worry than the fact that your itunes isn't launching at the moment. at least get one of the reputable freeware packages installed on the PC. (like AVG or Ewido for viruses, and Ad-Aware or SpyBot S&D for spyware.)

if you've got Pinfi, then that can cause some problems with installations too (because of the entry lurking in the TEMP folder). so it might be worth running one of the reputable online malware scans prior to installing the antimalware packages. Symantec has one. (it takes an eternity.)

Symantec Security Check

love, b

hi cayliel!

okay, we've ruled out Qoologic and Pinfi, but we'd better check on other malware possibilities too.

try a scan with the free trial version of ewido. (this can often pick up sundry itunes-affecting nasties.)

ewido anti-malware download

love, b