iTunes wont open!!

I'm having the same problem others have mentioned - after months of solid iTunes usage, I now see hourglass for a couple of seconds when I try to launch, then nothing. I've uninstalled and reinstalled, including the stand-alone QuickTime. Someone asked earlier about Norton virus software - I do have that. If it's the problem, how do you troubleshoot it so iTunes can launch?

hi Nmcwahine!

I tried opening my Quicktime and that one flashed the license screen and didn't open... more than I got from itunes.

hmmmm. the QT "flash" is consistent with infestation by Qoologic adware. usually with that, folks get an itunes flash too ... but it's not universal. (sometimes if there's multiple adware on the PC, we don't get the itunes flash.)

so let's proceed in the same way we normally would if you were getting an itunes "flash". the free trial version of Ewido has been helping folks clear up this one:

ewido anti-malware download

love, b

For your chkdsk issue: kipod: If Windows displays an iTunes.exe corrupt file/chkdsk message

Kind regards,
Gopha

Hey b,

Ran ewido, cleaned up some cookies, but itunes still won't run.

cayliel

hi cayliel!

let's try an experiment.

head into your user accounts control panel and create a new user account with full administrative rights. (there's help documentation on how to do that at the left of the control panel screen.) while you're in that control panel, switch off "fast user switching" in your logging-on preferences.

now log out of the old account and log into the new account.

does itunes launch properly from inside the new account?

love, b

Hi b,

Alas, our experiment failed. iTunes behaves exactly in the same manner as it does under my main account.

cayliel

I also am having trouble with itunes - can't get it to open
I've read your sugessions and tried the stand alone install of quicktime - it did not go well here is the error message:0x80040707 DLL function call crashed...QT setup terminated

Windows XP

Hey sorry i havent replyed and it hasent made a difference AppName: itunes.exe AppVer: 6.0.4.2 ModName: unknown
ModVer: 0.0.0.0 Offset: 32504733 that is my error message need help

Hi, anyone got any idea on how to a clean uninstall of quicktime w/o having to meddle with the registry?

Here's where the problem started, I tried installing the latest version of itunes 6 w/ quicktime v.7.1 and the installion ends with a

"error number: 0x080040707 dll function call crashed: QTInstallCode.QuickTimePostInstallProc Setup will now terminate."

So all I got now is an installion of iTunes that won't open, a quicktime installion that ends prematurely and won't open, won't show in uninstall panel so short of meddling with registry entries to get rid of the quicktime entries I really don't know what to do.

I tried uninstalling itunes and manually seeking out quicktime entries within the registry (ouch) and removing the more conspicous ones and tried installing an older version of iTunes (4) to much chagrin.

I'd like to get my iTunes back...
Help anyone?

Thanks! 🙂

hi ubermensch!

"error number: 0x080040707 dll function call crashed: QTInstallCode.QuickTimePostInstallProc Setup will now terminate."

okay, here's what we'll try first. (there's a new variation on this that has been hitting people who have a certain Windows update installed ... we'll check on that if this doesn't work.)

Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:

Description of the Windows Installer CleanUp Utility

next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of leftover QuickTime program files and folders.

Trouble installing iPod, iTunes, or QuickTime software in Windows

once we've got all the existing QuickTime scraped away, let's try a careful standalone QT 7.1 reinstall.

download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.

Quicktime 7.1 Standalone Installer

if that install goes through okay, does your itunes launch properly again?

love, b

Hi... discovered the source of my prob was a windows update... uninstalled the update and reinstalled itunes and quicktime but now I'm left with an un-updated windows.. might try to reinstall the update see how that goes.

go here and see if these steps help
http://docs.info.apple.com/article.html?artnum=302372

Uninstalling/reinstalling iTunes will not make you
"Loose " any music and such on your PC

Hi,

My problem started when i updated my itunes, when i tried to open the itunes i always get an error message " iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." i already tried reinstalling. Just yesterday i just bought a new Ipod and tried to download the itunes but still the same problem. Just now I followed about uninstalling Quicktime but i got a message "the following does not exist or is not a valid uninstallation log file. please i am really desperate to have my itunes back as i just bought a new Ipod with a Dock speaker. mc

C Series Lifebook Fujitsu Windows XP

hi ubermensch!

now I'm left with an un-updated windows.. might try to reinstall the update see how that goes.

that would be KB908531?

okay, it's worth a crack on the reinstall. i got a report from one of the folks who had this with 2003 Server that the reinstall rebroke the QT. but i haven't seen this tested with x64 yet. let us know how it turns out.

love, b

hi Toko!

Just now I followed about uninstalling Quicktime but i got a message "the following does not exist or is not a valid uninstallation log file.

okay, the "uninstall.log" message usually responds better to brute force than finesse. rather than trying to uninstall QT, just do a careful standalone QT reinstall "over the top" of what you've already got in there.

download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.

Quicktime 7.1 Standalone Installer

if that install goes through okay, does your itunes launch properly again?

(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

love, b