1 2 3 4 Previous Next 56 Replies Latest reply: Sep 15, 2006 1:47 PM by asdfgbv
Nmcwahine Level 1 Level 1 (0 points)
My computer was acting strange so I downloaded an AntiSpyware from McAfee and ever since I ran the program my iTunes wont open. I guess I deleted or "cleaned" all of the files and programs that were potentiall harmful. Did I maybe delete something that I needed in order to open my iTunes? Someone please help. I never backed up any of my music and I don't want to lose it all!!

Windows XP
  • 1. Re: iTunes wont open!!
    pac_80 Level 6 Level 6 (10,100 points)
    go here and see if these steps help http://docs.info.apple.com/article.html?artnum=302372

    Uninstalling/reinstalling iTunes will not make you "Loose " any music and such on your PC
  • 2. Re: iTunes wont open!!
    Nmcwahine Level 1 Level 1 (0 points)
    I tried. Still wont open. What now? If I remove it completely and then reinstall it, do you think it would work and find all my music?
  • 3. Re: iTunes wont open!!
    b noir Level 9 Level 9 (71,995 points)
    hi Nmcwahine!

    a few questions before proceeding.

    are you getting an error message? if so, what does it say? include error message numbers if you're getting any.

    or are you getting no error messages whatsoever when you try to launch itunes?

    if you're getting no error messages whatsoever, do you just see the wee hourglass for a few seconds, and then nothing? if so, do you also have Norton Internet Security 2005 installed on that PC?

    or are you seeing a brief "flash" of the itunes license screen (and then nothing)? if so, do you also see similar behavior when you try to launch your QuickTime?

    love, b
  • 4. Re: iTunes wont open!!
    cayliel Level 1 Level 1 (0 points)
    Hello,

    I'm having the same problem. Tried the above steps; still doesn't work -- by which I mean I get no error message but the hourglass pops up, a process runs for a few nanoseconds, then the arrow returns and iTunes has not loaded. Only way I can get iTunes to run is to continually uninstall and re-install to refill my iPod. I do not have any anti-virus software installed. Using an Acer Travelmate 4402. Thanks!
  • 5. Re: iTunes wont open!!
    b noir Level 9 Level 9 (71,995 points)
    hi cayliel!

    I get no error message but the hourglass pops up, a process runs for a few nanoseconds, then the arrow returns and iTunes has not loaded.

    are you seeing similar behavior when you try to launch your QuickTime, too?

    love, b
  • 6. Re: iTunes wont open!!
    cayliel Level 1 Level 1 (0 points)
    Hi b,

    No, QuickTime loads just fine.

    cayliel
  • 7. Re: iTunes wont open!!
    George Mann Level 1 Level 1 (0 points)
    I have the same problem and no apple program will work on my computer and an error message pops up, here is what it says

    AppName: itunes.exe AppVer: 6.0.4.2 ModName: unknown
    ModVer: 0.0.0.0 Offset: 10001040

    I have uninstalled and reinstalled about 100 times. It will not work at all. I have restored also and that hasn't helped. This started after we did a system restore and don't know if that is the reason
  • 8. Re: iTunes wont open!!
    flora2006 Level 1 Level 1 (0 points)
    hey ,i have the same problem.and the error message shows the same thing as yours.why?and recently i changed a new computer.at the begining,it works normally.but now it doesnt work.
  • 9. Re: iTunes wont open!!
    b noir Level 9 Level 9 (71,995 points)
    hi cayliel!

    No, QuickTime loads just fine.

    okay, that's ruled out the Qoologic-adware possibility.

    the NIS 2005 possibility was already off the table.

    so, let's check on this possibility first:

    iTunes for Windows doesn't open after upgrading

    love, b
  • 10. Re: iTunes wont open!!
    b noir Level 9 Level 9 (71,995 points)
    hi George!

    AppName: itunes.exe AppVer: 6.0.4.2 ModName: unknown
    ModVer: 0.0.0.0 Offset: 10001040


    are you getting that in conjunction with an "itunes has encountered an error" message? one of those, citing that 10001040 offset, is almost always due to a broken QuickTime.

    let's try another standalone QT reinstall, taking a few additional explicit precautions.

    download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.

    Quicktime 7.0.4 Standalone Installer

    if that install goes through okay, does your itunes launch properly again?

    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

    love, b
  • 11. Re: iTunes wont open!!
    clemonwa Level 1 Level 1 (5 points)
    Dont blame it on NIS!!
    I have been experiencing (or became aware of this ) the same issue since 5/3. I spent a day on and off the phone with apple, itunes and today I finally contacted HP. Of course HP's advice was the same as all other computer sites (Dell, HP etc)....restore or reinstall OS!!!!!!!!!!!!
    Apple blames it on Itunes, Itunes blames it on Apple, HP says to reformat my pc to "right out of the box" and I am totally numb at this point!
    I know this has something to do with ITUNES latest version as that is when all my problems started. Doesnt do any good to remove and reinstall........
    I have done the following:
    removed and reinstalled both itunes and quick time standalone
    verified that itunes was in my safe sites
    turned off my windows firewall.....
    restored my computer to April 8th......
    I have lost 4 workdays trying to resolve this issue. I am at the point that Music match is looking really good!
    I know this is frustrating......I am into my 3rd drink!, but hang in there until about a million of us complain
    Apple TS, I told them to go out to the itunes discussion board and get prepared!!
    Doestn appear that enough of us are complaining....or we all have better things to do
    Carol in Roy WA

    HP m7350n Windows XP Pro
  • 12. Re: iTunes wont open!!
    harpo Level 1 Level 1 (0 points)
    I am having the same problem I have the error: itunes has encountered a problem and needs to close. etc.. etc... what do i do? I am stressed also! HELP ME PLEASE!!!!!!!!!!!
  • 13. Re: iTunes wont open!!
    b noir Level 9 Level 9 (71,995 points)
    hi harpo!

    itunes has encountered a problem and needs to close. etc.. etc

    whenabouts do you get that message? is it when you:

    open itunes?
    download a video podcast?
    import a CD?
    connect an ipod?
    try to play a song?
    something else?

    the causes and treatments vary depending on the context in which you get it. let us know.

    love, b
  • 14. Re: iTunes wont open!!
    blacktransam Level 1 Level 1 (0 points)
    I had the same problem with my antivirus.. you need to go into tools, and internet options, privacy tab, then click on sites, type in the web address apple.com click allow; itunes.com, click allow, and edgesuite.com allow. this may work. It worked for me.
    Good Luck..
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