"They transfered me back to national support who told me I am the first person to call in about this issue "
That's a lie. I spent hours on the phone with them at least two days ago, and through two chat sessions and escalation to a "level 3" support person during three phone calls.
The ignorance at Time-Warner was incredible. Or should I say it was sadly typical. They have no idea how E-mail servers are used. In other words, that when you're connecting through your cable modem, you're sending E-mail through their SMTP server. I even named the RoadRunner server I was using, and the TW rep claimed it was a problem with my reply-to (originating) E-mail address and that I should call my ISP.
That's right: Time-Warner tells their customers to call THEIR ISP. They don't even know that they ARE our ISP. Unbelievable.