Unable to Receive Email from Recipients Using Roadrunner???

I updated to OSX Lion a few weeks ago and didn't have any issues until today. I am unable to receive email from recipients using Roadrunner accounts - Vital for my business - Any help appreciated.

MacBook, OS X Mountain Lion (10.8.2)

Posted on Jan 25, 2013 12:26 PM

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Jan 26, 2013 12:10 PM in response to Protz5

I am having he same issue! I have 2 people that have told me they have emailed me over the past couple days but I never got their emails. They are both using roadrunner email addresses and I have an icloud email address. I also have a roadrunner email address so I tried to send myself an email and it didn't go through either. Not sure how long this has been going on but the first person that I know of was 2 days ago.

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Jan 27, 2013 9:11 AM in response to Protz5

I am experiecning the same issue.

I have verified that:

I am unable to receive any emails from any RoadRunner emails to my iCloud email address.

I am able to send messages from my iCloud email address and receive them to both my iCloud and RoadRunner accounts.

I am able to send messages from my RoadRunner account to my RoadRunner account.

I am able to send messages from my RoadRunner account, but am not able to receive them on my iCloud account.

This seems to have started on or around January 25, 2013. Up until then, I have been able to communicate all ways stated above with no issue.

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Jan 27, 2013 12:19 PM in response to Protz5

Just got off the phone with RR, I first talked to the national RR technical support number, they said everything is working fine on their end and transfered me to the local support. (Don't understand why I would go to the local support) The local support immediately told me I needed to talk to the national RR support. They transfered me back to national support who told me I am the first person to call in about this issue and said everything is fine on their end and that I need to talk to Apple!! **** this is ******* me off!

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Jan 27, 2013 12:33 PM in response to Susan Howard

Roadrunner senders are only having difficult sending to people at .me or .icloud emails.

I went and did complete troubleshooting and now I am getting their emails, but they are delayed by a day or more.



Frustrating!!! These are important emails for me and my business!!

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Jan 27, 2013 12:45 PM in response to joshuanew2iphone

First - Open Mail on your computer and then click on Window - Connection Dr.


Follow the instructions to make sure all your settings are correct.


If any are in Red - Click on Network Diagnostics and follow instructions.


If everything is Green -


Follow directions here: http://support.apple.com/kb/TS3276


Then I started receiving them, but they are still very delayed.

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Unable to Receive Email from Recipients Using Roadrunner???

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