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Apple E-mail users aren't receiving E-mail from Time-Warner (Road Runner) customers

I can't find any appropriate place to report this on Apple's site. After a couple of friends suddenly didn't receive my E-mails, I noticed that they're both using me.com or mac.com addresses. Everyone else gets my messages fine.


Turns out that Time-Warner cable customers (at least in southern California) can't send E-mail to me.com or mac.com addresses right now. And any attempt to report the problem there is met with extreme ignorance of how E-mail works. I escalated the problem as far as they could (ooh, "level 3" technician) and didn't talk to a single person who understood E-mail servers at even a basic level.


Turns out that this isn't even a new problem. It has afflicted customers in other parts of the country before: http://9to5mac.com/2011/12/07/emails-from-roadrunner-and-comcast-not-playing-nic e-with-apples-servers


Anybody notice this, or know where we're supposed to report it?

iMac, iPhone OS 3.1.3, other computers

Posted on Jan 26, 2013 12:27 PM

Reply
14 replies

Jan 26, 2013 4:22 PM in response to Stokestack

I live in Wisconsin and am experiencing the same issue. I have friends using Roadrunner in Green Bay and Milwaukee who send messages to my me.com account which I never receive. They get the following bounce back message:



From: Mail Administrator [mailto:Postmaster@mail.rr.com]

Sent: Wednesday, January 30, 2008 4:24 PM

To: Customer Email Address Goes Here

Subject: Mail System Delivery Report


As part of the delivery process, your message was relayed to a machine which does not handle delivery status notifications. As a result, it is not possible to determine whether the message will get to its final destination. Please reply to <Postmaster@mail.rr.com> if you feel this message to be in error.


A likely cause of this message is that you sent a message to someone and you had "Receipt Requested" turned on, hoping to get an acknowledgement that your recipient received the message in question. Receipts such as this are also called "Delivery Status Notifications", and some mail systems are configured to not send receipts, due to local policy implemented there. What this message is telling you is that you sent a message with receipt requested to a site that does not provide such receipts.


No solution at this point.

Jan 26, 2013 7:48 PM in response to iDonn

I am also having the same problem as of about 8 p.m. last night (Dutchess County Area, NY). It looks to me like the icloud mail server is blocking roadrunner forwarded emails (thats how I get them pushed to my iphone). On my macbook I get a reply from rr's postmaster saying 5.7.0 blocked from receipient. Wife having the same problem.


I've read that this has happened in the past from former posts. I use this for business so I hope it gets solved fast.

Jan 27, 2013 12:34 PM in response to jbawalker

I am having the same issue, a couple of us are discussing this here


https://discussions.apple.com/thread/4742210


This has been happening to me since at least 1/25. I have been told by both apple and roadrunner that it isn't a problem on their side. Any email sent from a RR account to my icloud does not go through but I also have forwarding turned on for my RR account and that appears to be working just fine.


I also just got off the phone with Apple and they are telling me that there are no known issue but she saw all of these discussions on here and is sending this up to the next level and will be relaying information from them to me.

Nov 16, 2013 11:43 AM in response to Stokestack

My TWC email is forwarded to my iCloud account. Emails sent to the TWC from the iCloud account never made it back to my inbox. Tried several different combinations of email addresses in the from email address and noticed that the me.domain does not work. Turned off the me.com domain and now use iCloud.com (mail settings). I can now forward email to myself as long as the from email aggress is not the me.com domain.


Hope this helps.

Dec 5, 2013 10:02 AM in response to DlenePhoto

I am still having a similar problem where me.com mail will not always forward to my wife's icloud account. In my icloud account I had .icloud and .me addresses forwarded to my wifes account but not all of the mail was forwarded. Originally I had all "apple" mail forwarded to our windstream account but this quit working reliably about a month ago so I changed it to forward to my wifes icloud account using the forward rules. This still had the same symptoms of not all mail being forwarded. I'm now using the global forward to my wife's icloud account but did not check the delete on forward box. We'll see how this works. I don't know what going on with apple's mail system but it seems to be getting unreliable again.

Apple E-mail users aren't receiving E-mail from Time-Warner (Road Runner) customers

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