apple id disabled

Had the same issue due to fraudulent charges on my account. Reset password as indicated online to no avail. Did a google search and came upon this discussion. Was ready to call Apple Security and blast them after reading the above comments. LOL, so glad I didn't! The rep at customer support, 800-275-2273, was able to resolve my issue in under 12 minutes. Thanks for the phone number!!!!

I am having the same problem due to a stolen credit card. I tried to call the Apple Support number at 800-275-2273 but they charge $19.00 since my iPad is no longer under support. Is there a separate number for Apple Security that is free. I feel like I'm being punished for being a victim of crime.

Mine was disabled after a charge was removed on my account.

I can't restore it either.

What a joke. Apple can't even admit there wrong for the sake of 99p.

Dear jbarnski,

Your experience is EXACTLY what happened to me. iTunes incorrectly charged my account, then when I had them reverse it, they disabled my account. It took me close to a week of repeated phone calls before they connected me to their "Security Department", which, in a 30-minute call, reactivated it. Tip: Call iTunes and ask for the Security Department, their telephone reps can't help and, for some reason, won't tell you about that department. Good luck. Phil PS I think iTunes does this to discourage customers from questioning their bills. Having an incorrect charge reversed is a pyrrhic victory.

I also found this thread when looking for why my Apple ID was disabled (just "has been disabled", not "for security reasons"). I realized upon reading this that of course I too had incorrect charge disputed recently and so I'm experiencing the same thing. I hadn't put the two together before this. This can't be legal ... I'm going to try the # above and ask for Security Dept. as suggested and I'll let you know how it goes!

Here's some more info: I finally got my account enabled, and you need not only to talk to Security but they need to "chat" with the iTunes Store folks. If your account was disabled b/c of a transaction dispute, they need to get involved as well. Otherwise you'll be in a loop of getting emails that don't work to unlock your account in iTunes. If you know to ask for that up front, you'll save a lot of time.

(p.s. they claim they disable the account to prevent more fraud ...)

I know of no other business that attempts such acts, nor could one survive, except that iTunes has a monopoly on our Apple devices. In the face of clear errors on their part, without any evidence of outside fraud whatsover (that they provide), iTunes arbitrarily and capriciously terminates our agreements and prevent us from using our Apple devices (worth thousands of dollars). They make NO effort to resolve the matter; rather they make it incredibly difficult for their victims to restore service. This will make a great class-action suit for all the lost time Apple inflicted on its customers. In the States, a number of Attorney General's offices accept on-line complaints for practices such as this. The Feds might also because it's a violation of interstate commerce. Perhaps it's time to start writing iTunes up.

Oh wait, it gets better -- they've now blocked my credit card from the iTunes store, despite me verifying it last night and not saying anything about it being compromised. Let's see, x hours spent fixing their problem x $hourly rate x multiplier for aggravation and suffering = $$?

Anyone else have this problem?

Ah yes, that too happened to me. My bank once refused a payment (small amount) they requested (it was the bank's error), but that "permanently" (later it worked) blackballs that card in their system. I don't even know whom you contact about that. The ONLY reason I use iTunes at all is because I have no choice: they own access to my devices. I have seriously considering switching back to PC and droid to get away from them. Good luck!

I got mine to work. Called apple support 800-275-2273. This is where to go.

Charges were put on my account after a tempory subscrition for NY Times.

Disputed the charge the the Apple store blocked credit card from any further charges.

Case closed and they were very helpful.

Mine says Apple ID disabled and then it is because I don't have cookies enabled on my server.

I have the same problem. Could never access the Apple or iTunes store. I have already reste my account many times but at not avail. I sent emails and messages but nobody answered. What should I do. To dispose my iPhone and buy a Google phone?