FedEx delivery nightmare!
ugh! Sorry, this is more of a rant and 'how the heck did this happen to me?' post.
So I placed my order for the 17" on may 1. May 8 is says it shipped. To be delivered to me on May 11. I keep checking the tracking and this morning it said it was on the truck for delivery!! So cool! This is my first ever laptop and MAC! I'm so excited.
I'm home all morning. Then I check the tracking and it says delivered. huh? I call fed ex and they read me back the address that it was delivered at - it's the apple store in our new mall! WTH??? They say they will have it picked back up.
Not knowing how long it will take to get to me - I offer to just go get it myself. The store isn't even opened yet (grand opening this weekend), so I have to sneak around back hallways to find an open door. Grab the the first employee I see and ask for the manager. They confirm, that yes they got two wrong packages and had already sent them back with thier daily pickup. At this point I just want to scream!
So I get back on the phone with fedex and as they are 'documenting' the whole thing they tell that they are going to try and 'find it' and will get back to me. Cmon people! we're talkin a 3 grand computer here!
So I get a call back from someone saying that the driver is going to go back this afternoon and pick it up from the store and then deliver it to me this afternoon. Um, ok, but it's already been picked up! She saids 'well,I don't know anything about that. It's going to be picked up'.
Ok, I give up. All I can say is it better get to me soon and in good condition.
I just had to share with all you because I know you could understand my frustration awaiting my first mac!
So I placed my order for the 17" on may 1. May 8 is says it shipped. To be delivered to me on May 11. I keep checking the tracking and this morning it said it was on the truck for delivery!! So cool! This is my first ever laptop and MAC! I'm so excited.
I'm home all morning. Then I check the tracking and it says delivered. huh? I call fed ex and they read me back the address that it was delivered at - it's the apple store in our new mall! WTH??? They say they will have it picked back up.
Not knowing how long it will take to get to me - I offer to just go get it myself. The store isn't even opened yet (grand opening this weekend), so I have to sneak around back hallways to find an open door. Grab the the first employee I see and ask for the manager. They confirm, that yes they got two wrong packages and had already sent them back with thier daily pickup. At this point I just want to scream!
So I get back on the phone with fedex and as they are 'documenting' the whole thing they tell that they are going to try and 'find it' and will get back to me. Cmon people! we're talkin a 3 grand computer here!
So I get a call back from someone saying that the driver is going to go back this afternoon and pick it up from the store and then deliver it to me this afternoon. Um, ok, but it's already been picked up! She saids 'well,I don't know anything about that. It's going to be picked up'.
Ok, I give up. All I can say is it better get to me soon and in good condition.
I just had to share with all you because I know you could understand my frustration awaiting my first mac!
