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Level 1

2 points

iPhone 4s keeps restarting itself after shutdown/battery draining quick/no sound after restart/ iOS 6.1

I bought my first iPhone 4S thirteen months ago (Jan 2012). After upgrading iOS to 6.01 and now 6.1 I have discovered some strange and nasty behaviours.

The first noticeable thing is the iPhone restarts itself after every shutdown and don't play any sound at all (no sound when using the keyboard, no sound from music app) and no sound control with external buttons. But the ring sound function is working normaly !

I have cleaned the connector with a toothbrush but I think dust into the connector is not the cause of malfuncionning in my case.

After 3 to 5 minutes, the sound function is back again without doing anything !

The only way the iPhone stay off after shutdown is when it's plugged on a power source with a computer or a charger.

And the last noticeable effect after iOS updating is the fast battery draining, 1 per cent every 2 or 3 minutes, even when the phone is supposed to be on sleep mode. Last night i left the iPhone sleeping with 100% charge in Airplane mode and six hours after i found the battery was at 80% !

It seems the iPhone don't sleep at all and some processes are always running in the background even if they shouldn't. I can confirm this checking the usage stats, finding that standby time is very closed to the usage time (few minutes less for usage).

I made many tests and four restore procedures, including restoring the iPhone as new in two opportunities. No solution at all !

Now, i am using my iPhone 4S in a very conservative way, as i have to turn OFF the 3G, GPS, WIFI, Exchange and iCloud funtions to be able to use the phone basic functions during a working day !

In conclusion, i think we (because many iPhone 4S users are concerned) are facing :

- a defective hardware

and/or

- a buggy iOS 6.01 or 6.1

In all cases, APPLE is responsible for fixing this situation.

I pledge firstly for a one year extension of warranty period and the launching of an exchange program.

I think we (iPhone 4S users) also need a technical assessment to know what are exactly the buggs inside iOS 6 that produce such battery draining.

I hope APPLE will communicate soon on these matters !

Best regards

Denis

iPhone 4S, iOS 6.1

Posted on Feb 3, 2013 6:15 AM

34 replies

Aug 1, 2013 4:15 PM in response to depom

Same here...restored twice,

Has not corrected proiblem ) of random restarts reverting to Apple symbol for two minutes or so, then restarting.

Or never before 'freezes', especially with camera!

Celso A.

Level 1

14 points

Aug 1, 2013 5:13 PM in response to essencevictoria

Think no more ;-) : it's probably a hardware problem with the 30 pin connector or the strip inside, as some poster said. If the phone is still in warranty, ask for an exchange. If not, try anyway, particularly if you are a heavy Apple customer/buyer. I tried absolutely everything with my iPhone 4s. Nothing. Finally the Apple service exchanged it for me, even though It was after the 1-year warranty (which in Europe is 2, though Apple interprets this in its own way ;-) ). They must know this is an issue with some phones, one that pops up after some time / usage, plus something perhaps related to iOS 6.1. That's my guess. Apple is one of the most (if not the most) profitable computer company, right? They must know that exchanging a few phones is much less of a hassle than repairing them or arguing about it and risking to loss customers. And, after all, the iPhone is an incredible device anyway.

Dec 17, 2013 8:41 AM in response to Celso A.

I had the exact same problem as described in the subject (except I had IOS 7.x).

After reading Celso A.'s post I went to my local repair-store and used their quick repair service. Within 1 hour and 45 euros they had replaced the 30 pins connecter part at my request and my iPhone worked like a charm again.

(the repairman hadn't heard of the problem but I just told him to replace the connector part)

No more battery draining. No more instant rebooting after shutdown. Thanks Celso. You saved me a few 100 euro's for a new one.

Celso A.

Level 1

14 points

Dec 17, 2013 12:50 PM in response to Mattijsfromnl

Mattijsfromnl, no sweat ;-) . Actually, the 30-pin solution was someone else's tip in this thread, about which I talked and talked to Apple Store representatives, since no software solution had worked for me.

The fact, though, is that also this replacement iPhone started to fail: very weak 3G and voice signal. So I had it exchanged for a second time, within the 2-year warranty. Now my 3rd ( ! ) iPhone seems to work fine.

iPhone 4s keeps restarting itself after shutdown/battery draining quick/no sound after restart/ iOS 6.1