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Disappearing Events in icloud.com Calendar

For some strange reason last night all my class times that I had in my calendar disapeared right before my eyes in the icloud.com/calendar calendar for this entire term, both past and future. I checked my iPhone and all of it is still there, but on icloud.com/calendar they're still missing. I figured for some reason perhaps my phone simply wasn't syncing correctly so I re-entered all my class times on the website. I checked my phone and it now contains duplicates of all my class times. A short amount of time past and I returned to icloud.com/calendar to discover that the newly re-entered class times had disappeared once again!


I've looked around the settings and I can't figure out why they're suddenly disappearing.


Any help would be awesome!

Posted on Feb 6, 2013 12:36 PM

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156 replies

Feb 10, 2013 6:12 AM in response to rjpianist

But thats the problem!! Mine dont show up on my iPhone-theyre not even in the list. My iphone is the only way i chek my dates-wat do u mean by 'they disappear from the web but show up perfectly on the phone')?Also the problem im having is not with recurring events it's with ALL OLD events from before Feb 2012.

Feb 10, 2013 6:22 AM in response to rjpianist

Hmm i do think my problem might be slightly different, but its defo connected to this one too, dont u think? Cos dint u say u had ur problem wen u updated? I might strt another discussion if i know how( its only the first time i came on here aftr having this problem!) also my hsbnd has the same problem wen he updated too.

Feb 10, 2013 6:37 AM in response to So...

2 iPads and 2 iPhones (5) updated to 6.1 on the day it dropped. This issue with some recurring items not displaying on iCloud web app started around 5/6 Feb 2013.


All items are visible on the iPhones, iPads and cal.app on the iMac. It's just an issue with the iCloud web app.


I've tested on Mac and Windows with the latest versions of Safari, Firefox, Internet Explorer and Chrome on each. Same issue on each.


Would be good to get this one solved.

Feb 10, 2013 6:58 AM in response to rjpianist

I also updated an iPhone and an iPad to iOS 6.1 on its release date and as Philip Chapman described it, the issue of this thread is not on that end. The problem in question here is iCloud.com gone haywire.


rjpianist, I also have had my moments of post-google regret but until this major messup I hadn't really experienced any serious problems for the 14 months I'd been using iCloud Calendar. There are many things about the iCloud Calendar that I really prefer over Google Calendar.


iCloud mail is a different story. I did have problems with that and went back to Gmail-only for all mail of import. For example, I find iCloud's mail filtering to be extremely lacking in comparison to Gmail.


This is very disheartening, and every day Apple lets it go by without fixing it makes me feel more like dumping them completely. Like you, I also rely on my calendar for my business.

Feb 10, 2013 8:28 AM in response to rjpianist

Today I spoke to a senior consultant at Apple and told him about the problem of recurring events disappearing and about all of us talking about it here. He is directing the concern to the iCloud engineers. I would suggest that if anyone is inclined to do so that you please call apple and ask for a senior level help person and specify that the problem is with the icloud.com website. This will help provide evidence regarding the nature of the problem which does not seem to be specific to any one device or browser. The guy I talked to said a problem of this nature might take until the end of the week to solve. I personally don't care how long it takes as long as they fix it and don't give us some lame workaround that takes forever and isn't a permanent solution.

Feb 10, 2013 2:14 PM in response to Stephanie in PA

Thanks for the suggestion, Stephanie in PA. I contacted Apple Support via a callback, briefly summarized the issue as you did, and then asked to be escalated to a Senior Consultant to get the issue forwarded to iCould engineers. I just hung up with Apple Support Senior Manager/Consultant Fabian Leija, who put my iCloud account in "troubleshooting mode" under the category of "loss of information", which means 1) that I temporarily get a new Apple generated iCloud password, and 2) with that password I consent to iCloud engineers accessing my account to investigate and restore my missing recurring events. He then said that it should take 1 day to resolve, but since it's Sunday and engineers don't work Sundays, then it might take up to 2 days to resolve, and that if they try to restore my events from a previous day (i.e. Feb 5 - day before this issue started), then I might lose all newly entered events since that date. I also fear that their trying to recreate my missing recurring events might wind me up with duplicates on my iPhone and iPad, as has already happened to some of you. While this might not be the best way to go because the issue is under the guise of data loss vs. an iCloud calendar display issue, I'm praying that upon taking a look at my account they might discover and fix whatever bug this truly is (vs. restoring an old snapshot of my calendar without perpetuating this issue). You all may want to do the same per Stephanie's suggestion... the more people who call Apple Support and escalate the better.

Feb 10, 2013 3:04 PM in response to Yesshows91

Do u think its just a coincidence then? That it was actually from 6 feb that my events disappeared too & ive just noticed it now once i updated my iPhone4? It could be the case as i don't actually rmber cheking my old events aftr 6 feb(i only chekd it aftr updating on 9 feb). Also, i was transferring my sisters old events from her hotmail calendar to iCloud calendar & found that the event just disappeared before my eyes! & since she hasnt updated her iPhone yet, im thinking ur right? That its maybe not to do with update. Still tho,my problem is to all my events before Feb2012(that r not even repeat). Am i even having the same problem as u guys? It must be the same thing -icloud is playing up.

Feb 10, 2013 3:48 PM in response to So...

There is no saying whether or not your problems having started on the date of the iOS 6.1 release were a coincidence or not, So, but I am quite sure it is not the same problem as the one we are discussing in this thread. iCloud, as we have established, has a lot of problems.


The problem we're discussing is iCloud.com's web app for the Calendar not showing recurring events. Those of us experiencing this show all events perfectly on OS X's Calendar and all iOS devices.


I really appreciate your escalation of this issue, tifhill, and I hope that the engineers realize that this is a widespread, server-side problem and not something gone wrong with a single account. Sundays might mean a holiday for the customer support staff but the iCloud engineers should be a 365 days per year 24/7 operation. There are no off days for the Google service engineers. I can tell you that for sure.

Disappearing Events in icloud.com Calendar

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