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Lightning connector broken off inside iPad?

Has anyone else had any issues with their lightning connectors? I just bought an iPad 4 two weeks ago, and unfortunately the lightning connector broke off inside the iPad last night. I took it to the Apple Store, and they charged me $300 for a replacement iPad.


It appears that the lightning connector is significantly more flimsy and fragile than the old wide connector. Please be careful!

iPad

Posted on Feb 6, 2013 2:29 PM

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72 replies

Jun 9, 2014 11:35 AM in response to luvharmony

Had exactly same problem twice. Always original Apple cables. And like in your case first time also my 5 year daughter broke it and...¡she´s not Hulk for sure! Second time a slight pull broke the connector again. Apple and his faithful devotees can always blame the misuse, but the reality is that the Lightning connector is a weak Design. And the worst is that there is no official solution or repair, so you have to throw a brand new 600$ Ipad away just for a really minor incident.


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Aug 16, 2014 6:19 PM in response to smarkle

I am a tech facilitator at a high school. We just started a 1 to 1 initiative, providing an iPad for each student to use. Within a few days we had our first charger broken off in the iPad. The first solution I found online was the super glue, using the other part of the charger. I got a pretty good bond, but it broke apart when I tried to pull it out. I may have gotten a little glue in there, making other attempts harder. However, the chargers snap in there pretty good anyway, so I'm not sure that it was anything other than the normal required force to pull the plug out that caused the bond to break


I tried the seam ripper. It started to move the charger end, but then seam ripper broke. It might have worked if it had been better quality.

Finally got it with a very small screw driver. I had to be pretty rough with it, though.


It works fine. However, the charger plug (a new one, of course), does wobble a bit more from sided to side than it does in a different iPad.


Based on this experience, I am inclined to think that super glue using the twist tie ends (or something else -- maybe an appropriately sized cut off zip tie) might be best to try first. Putting a drop of super glue on paper and dipping the chosen tool in it to get a controlled size drop sounds like a good idea. You want enough glue to completely cover the end and fill all space between the 2 surfaces to be joined, but not much more, to minimize risk of glue going where you don't want it to. If you use something smaller than the channel, but still big enough to get some surface area, and if you use good technique, then I think there would not be much risk of gluing it in there worse. Overall I think this is a "gentler" method than the seam ripper or tiny screw driver method, which in my case resulted in the new charger plug not fitting quite as snugly as before.


I agree that the design seems flawed. Another tech facilitator in our corporation (based on the appearance of the plugs) predicted that we would have problems with this. Beyond that, apparently some are defective.


With a total of nearly 2000 of these in the hands of students (grades k through 12) in our school corporation, I expect that I will have another chance to try it sooner or later.

Feb 5, 2015 2:22 PM in response to smarkle

this worked for me but don't try it if you're under warranty!

Firstly, I tried the super glue fix, which didn't work - the join kept breaking, so...

I found the smallest drill bit I could find, which was narrower than the end of the cable, drilled a couple of holes into the plastic between the metal casing (slow speed, don't go to deep - duh!) and just chewed the plastic out. I was then able to use the sewing "quick unpick" tool referred to in other posts to flick out the plastic and eventually there was just a metal casing left inside .The good thing about that is that you can then carefully work to prise the casing away from the edges and it bends in on itself. It didn't take much to get it out after that. The other tool that was useful was a sewing pin with a tiny hook bent into the end with some needle nosed pliers - that was useful for flicking out plastic and getting some upwards pressure on the broken end.

So, a last resort fix but it worked and the socket wasn't damaged in the process.

Oh, and turn it off before you start digging around. Happy fixing!

Feb 16, 2015 12:00 PM in response to smarkle

Well this is the first time I've encountered this very same problem. I'm very careful with my iPad and I pull the plug out properly. I've had my iPad for about two years now. I tried the super glue suggestion on this thread, but had no luck with that. I kept on reading for more suggestions and the needle worked for me. It took me about ten minutes and it fell out after chipping away. This definitely should not have happened. I'm a die hard Apple user and I can say the quality of the charger is not that great for this to have happened! I am using the original charger that came with the iPad. I never use generic products for my ipad.


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Mar 1, 2015 5:50 AM in response to smarkle

I used a very fine point Tweezerman needle nose tweezers. I lightly picked at the plastic middle part while wedging the point in the middle. The inner casing is plastic and lifted out. The metal casing was still wedged in. So again with the tweezers I was able to pull one of the ends out of the metal casing and it lifted out. All good. Just takes 15 or 20 minutes of working very carefully so as not to damage any parts.

Lightning connector broken off inside iPad?

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