iphone 5 calls failed

Hi


Has anyone experienced problems with their iphone 5? For some reason I keep getting "call failed", problems appears to happen during phone call converations and most of them appear to happen when you try to dial a phone number, press call and the phone returns a message back to say call failed.


I've checked with the network provider and I have a 4 bar signal strength, only to be told that most of the time my phone has dropped the call and not the network. Even if you see a signal bar on the phone, does not mean to say your connected to the network provider. I have a call logged with Apple and my Network provider and I'm surprised to see that the two providers are not welling to bang there heads together to fix the problem. Apple support have been helpful to a point, my call has been escalated to Apple's Engineering Team but they dont even know how to fix it. Instead I'm getting useless questions being asked.


It appears to me that the same signal problem with Apple's previous handset still exists on there iphone 5. I've checked with various friends who are on different networks and they too have the same problem. One friend had already started to look at Samsungs S3 as it appears to have none of these issues.


I've lost faith in Apple's abaility to resolve this issue. I also decided not to purchase iPad with 3G as a result of this issue.


If you have any ideas on how to resolve this issue, that would help!


PS Does anyone know how to go about making logging a complaint with Apple?

iPhone 5, iOS 6.1

Posted on Feb 9, 2013 2:08 PM

Reply
59 replies

Mar 3, 2014 11:26 AM in response to baljeet786

Really thanks ** far your answer help me and confirm my doubts about my carrier now Im sure the carriers all of them are piece of sh... They restrict your calls in order to force you to switch from apple to other like samsung saying its a harware problem from apple ans its not just i did what you suggest and the legend appear in on my screen said call restrictions disabled .......... I was muted surprised and happy I'm start doing calls right away thank you so much

Mar 19, 2015 1:30 AM in response to mianthemerciless

I tried

Settings -> General -> Date & Time -> Set Automatically Turn it OFF

I set the Time Zone manually to the local time zone and set the time back to when I bout the phone in November 2012. After that I just changed the time to the current time.

After that I found out the Location Privacy Setting for updating the time zone was disabled in the

Settings -> Privacy -> Location Services -> System Services -> Setting Time Zone
. This must have happened when I switched my SIM Card. I turned it on and now IT'S WORKING 😀

Feb 28, 2016 1:04 AM in response to BMW iPhone

I've been trying to make a call for the last 3 hours and no luck. The response was "Call failed"

So, I've been reading all the post here, and doing all the things you say, but when I got to this one, I realized my phone was on "automatically". And the city is Cupertino, because I am in California, and it is grey. You cannot set the time manually, because I am in the same time zone as Cupertino. By the time I finally could make the call was 1:00AM, the person was already sleeping, and the voicemail came on. So, your tip probably could not work for me, since I had my phone in that mode.

May 18, 2013 10:30 AM in response to mianthemerciless

I had this problem from the day I got the Iphone5 .. Call fails after dialing usually second or third attempt it works. Happens about every other call.. So annnoying. I worked through ATT and many things tried (including SIM card, Reset Phone, Send me new codes crom space etc) and nothing fixed it. Finally I took the time to go to the Apple store and they swapped it out and the the issue is fixed .. the new phone no call fails since the swap about 72hrs. Only wish I did this sooner.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 5 calls failed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.