iphone 5 calls failed

Question

iphone 5 calls failed

Hi

Has anyone experienced problems with their iphone 5? For some reason I keep getting "call failed", problems appears to happen during phone call converations and most of them appear to happen when you try to dial a phone number, press call and the phone returns a message back to say call failed.

I've checked with the network provider and I have a 4 bar signal strength, only to be told that most of the time my phone has dropped the call and not the network. Even if you see a signal bar on the phone, does not mean to say your connected to the network provider. I have a call logged with Apple and my Network provider and I'm surprised to see that the two providers are not welling to bang there heads together to fix the problem. Apple support have been helpful to a point, my call has been escalated to Apple's Engineering Team but they dont even know how to fix it. Instead I'm getting useless questions being asked.

It appears to me that the same signal problem with Apple's previous handset still exists on there iphone 5. I've checked with various friends who are on different networks and they too have the same problem. One friend had already started to look at Samsungs S3 as it appears to have none of these issues.

I've lost faith in Apple's abaility to resolve this issue. I also decided not to purchase iPad with 3G as a result of this issue.

If you have any ideas on how to resolve this issue, that would help!

PS Does anyone know how to go about making logging a complaint with Apple?

iPhone 5, iOS 6.1

Posted on Feb 9, 2013 2:08 PM

Reply

Answer 1

unxrules

Level 1

36 points

Mar 26, 2014 10:30 PM in response to superpiyok

I can confirm. I went from 1 bar with LTE enabled to 5 bars with LTE disabled.

Reply

Answer 2

Sherif00

Level 1

8 points

Apr 12, 2014 5:32 PM in response to baljeet786

Solved my problem :O !!!! Thank You

Reply

Answer 3

May 22, 2014 11:55 PM in response to baljeet786

Thanks there BALJEET!!!! worked for me,

Reply

Answer 4

rinshad

Level 1

0 points

May 27, 2014 2:11 AM in response to baljeet786

thanks brother

Reply

Answer 5

Jun 6, 2014 4:54 PM in response to baljeet786

thank you very very very much you solved my problem one week ago i had this problem with no hope to solve it even the carrier operator support Viva (kuwait) did not help me for the issue only your solution saved me thank you again

Reply

Answer 6

Livanga

Level 1

9 points

Jul 25, 2014 2:07 AM in response to baljeet786

Thank you Baljeet789. this solved my problem although not 100% coz if restart phone problem still there. But all in all thanks coz at least now i can make calls. Hope this problem will be solved by iOS 8

Reply

Answer 7

Oct 14, 2014 1:01 AM in response to baljeet786

thank you! 🙂

Reply

Answer 8

boioglu

Level 1

10 points

Oct 29, 2014 5:29 PM in response to mianthemerciless

Here's how I got this solved after a few calls and emails to Apple Support

http://www.boio.ro/solve-the-iphone-call-failed-issue-on-os-x-yosemite/

Reply

Answer 9

Hameedsh

Level 1

4 points

Mar 19, 2015 1:30 AM in response to mianthemerciless

I tried

Settings -> General -> Date & Time -> Set Automatically Turn it OFF

I set the Time Zone manually to the local time zone and set the time back to when I bout the phone in November 2012. After that I just changed the time to the current time.

After that I found out the Location Privacy Setting for updating the time zone was disabled in the

Settings -> Privacy -> Location Services -> System Services -> Setting Time Zone

. This must have happened when I switched my SIM Card. I turned it on and now IT'S WORKING 😀

Reply

Answer 10

Apr 6, 2015 7:40 AM in response to krishdd

We've had the same problem off and on for years (on both phones). The only thing I found to fix it is go to : SETTINGS --> GENERAL -->DATE & TIME-->. SET AUTOMATICALLY. Slide the toggle and then slide it back again; ours defaults to Chicago, even though we're in FL --but it works every time . Hope this helps.

Reply