My brand new 7th gen. iPod Nano has gone COMPLETELY dead

My brand new (February 2; it is now February 15) seventh generation iPod Nano has gone completely dead. Its battery should be fully charged. It has no response of any kind, whether plugged into my computer or not. It just has a totally black screen and no sound comes out through the earphones. It does not even show the "connected" screen when plugged into my computer. I suppose I must return it for a replacement, but is there any method short of that by which I might revive it?

iPod nano, Other OS, iPod nano is 7th gen. O/S is Win 8.

Posted on Feb 15, 2013 12:44 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2013 2:01 PM

i'm going to ask you to try something I just did to fix a maybe simular problem that worked..... but I don't know why yet........make sure your iPod in plugged into your computer (mine is a Mac) and iTunes is turned on. My iPod was also "dead" but had been plugged into my computer for a couple of hours (but not lit up in any way). Then (in desperation) I held down all the buttons, the on/off (on top right), the small Home botton at the bottom of the face, and the volume/pause buttons (left side). For whatever reasons my iPod came back to life in a needs restoring mode ....and asked me to restore it in the itunes like "new' iPod connected mode. Since I have a Mac I also had to give permission to do a download by entering my computer password. If you have to do the same have that password ready. Then it did a restore software download. Everything previously on the iPod was erased and had to be re-synced, but I was just thankful to get it up and restored again.


Give this a shot and I hope it works for you.....but why? I don't know yet, I need more questions answered.

16 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My brand new 7th gen. iPod Nano has gone COMPLETELY dead

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.