Can't open Messages without getting "An internal Messages error occurred."

Question

Level 1

8 points

Can't open Messages without getting "An internal Messages error occurred."

Hey,

I have tried to reinstall Mountain Lion 10.8.2 several times to try and get Messages working but with no luck at all, so I thought I would try and get some help here.

This is the error message I'm getting:

What I've tried to do to fix this is:

Removed all .plist associated with Messages

com.apple.ichat.plist

com.apple.ichat.AIM.plist

com.apple.ichat.Jabber.plist

com.apple.ichat.Yahoo.plist

com.apple.ichat.Subnet.plist

com.apple.imagent.plist

com.apple.imessage.bag.plist and

com.apple.imservice.iMessage.plist

Tried adding Messages to the firewall.
Reinstalling Mountain Lion
Rebooting my computer
Repaired permissions for my SSD that I have Mountain Lion installed on.

This is what I get in Console when trying to launch Messages

2013-02-21 00:59:03,564 Messages[3871]: [Warning] Bad response from daemon for setup info

Any ideas?

Mac Pro, OS X Mountain Lion (10.8.2)

Posted on Feb 20, 2013 3:58 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Feb 22, 2013 9:06 AM in response to Samistar

Launch the Activity Monitor application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.

Select My Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "imagent" (without the quotes) in the "Filter" text field. Is a process with that name listed? If so, select it and click the Quit Process button in the toolbar. Click Force Quit in the sheet that drops down. Test Messages. Any change?

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Answer 2

Samistar Author

Level 1

8 points

Feb 22, 2013 9:12 AM in response to Linc Davis

Just tried that, I don't even have imagent when I search for it in the Activity Monitor, even when I launched Messages first..

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Answer 3

Linc Davis

Level 10

209,547 points

Feb 22, 2013 9:22 AM in response to Samistar

Triple-click anywhere in the line below to select it:

launchctl list | grep imagent

Copy the selected text to the Clipboard (command-C).

Launch the Terminal application in the same way you launched Activity Monitor.

Paste into the Terminal window (command-V).

The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.

Post any lines of output that appear below what you entered — the text, please, not a screenshot.

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Answer 4

Samistar Author

Level 1

8 points

Feb 22, 2013 11:38 AM in response to Linc Davis

I've waited for 10 minutes now but I get no output at all.

localhost:~ Samistar$ launchctl list | grep imagent

localhost:~ Samistar$

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Answer 5

Linc Davis

Level 10

209,547 points

Feb 22, 2013 11:45 AM in response to Samistar

You didn't triple-click. Press the return key.

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Answer 6

Samistar Author

Level 1

8 points

Feb 22, 2013 11:55 AM in response to Linc Davis

I really don't understand what I'm doing wrong, I tripled clicked the command copied then pasted it in Terminal and I still only get this:

localhost:~ Samistar$ launchctl list | grep imagent

localhost:~ Samistar$

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Answer 7

Linc Davis

Level 10

209,547 points

Feb 22, 2013 12:01 PM in response to Samistar

That's OK. Please enter the following command in the same way. Remember to triple-click the line.

launchctl load -w /System/Library/LaunchAgents/com.apple.imagent.plist

Then check Activity Monitor again to see whether imagent is running.

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Answer 8

Samistar Author

Level 1

8 points

Feb 22, 2013 12:08 PM in response to Linc Davis

I ran that command and got this:

localhost:~ Samistar$ launchctl load -w /System/Library/LaunchAgents/com.apple.imagent.plist

launchctl: Couldn't stat("/System/Library/LaunchAgents/com.apple.imagent.plist"): No such file or directory

nothing found to load

localhost:~ Samistar$

imagent is not running.

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Answer 9

Linc Davis

Level 10

209,547 points

Feb 22, 2013 12:10 PM in response to Samistar

Then you're missing a system file. You wrote in your first message that you had reinstalled OS X. How did you do that?

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Answer 10

Samistar Author

Level 1

8 points

Feb 22, 2013 12:15 PM in response to Linc Davis

Hmm, really? I found imagent.app in /System/Library/PrivateFrameworks/IMCore.framework but that's probably not right, I tried touble clicking on it and get this in console when I do so:

2013-02-22 21:14:47,774 imagent[3509]: [Warning] IMDaemonMIGInterface auth port died: <IMDaemonMIGInterface: 0x7fe3c0611c80>

I first formatted my SSD then installed Mountain Lion.

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Answer 11

Linc Davis

Level 10

209,547 points

Feb 22, 2013 12:22 PM in response to Samistar

That's not the missing file. You still haven't been completely explicit about how you installed OS X. Did you select "Install OS X Mountain Lion" in the Recovery screen. or did you use a copy of the installer that you had previously downloaded?

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