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Level 1

2 points

"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows 7 64bit

I was promted to upgrade to the new itunes version today (11.0.2.26), but wish I never had as the previous version worked just fine!! I have been unable to install the new version and keep getting the message about there being a problem with the Windows Installer package. I tried following the instructions on this support pages on removing all Apple programs but that didn't work either!! I have Windows 7 64 bit and am close to throwing my PC out of the window!! Quicktime will not re-install correctly either...

Any suggestions will be most gratefully received 🙂

iPod classic 160GB (Late 2009), Windows 7, 64 bit

Posted on Feb 24, 2013 3:05 PM

Best reply

b noir

Level 9

72,324 points

Posted on Feb 24, 2013 4:17 PM

Doublechecking, Auntie. What's the second sentence of your particular error message? (Precise text, please.)

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32 replies

IanEvs79

Level 1

15 points

Mar 23, 2016 4:25 PM in response to AuntieT

I think the problem is that there is something wrong with the Apple Software Update. I tried to install the new version of iTunes earlier, and I had this error come up, but after a bit of investigating, I found that if I re-installed the Apple Software Update, then iTunes loaded correctly.

annaweez

Level 1

8 points

Oct 12, 2016 5:47 PM in response to gregproulx001

THANK YOU SO MUCH!

"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows 7 64bit