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This problem defies all logic

I recently installed the most current, updated version of Evernote and noticed that its new Menu Bar Helper wasn't working. I could click and open it, but nothing in it was clickable (voice notes, quick text note, screen capture, gear icon for setttings)...nothing.

So, for step one I booted into Safe Mode and then launched "only" Evernote. This fixed it...the Menu Bar Helper worked just fine. Then I manually launched every app I normally have automatically load at startup...one app at a time, and after each app loaded I checked to see if the Evernote Helper was working. I finished loading all apps and the Evernote Helper was still working.

OK...I figured I'd try that process in reverse, so I did a normal boot, confirmed the Evernote Helper was not working, then one by one, I closed every open app, checking the Evernote Helper after each one. When I was finished closing all the apps the Evernote Helper was still not running.

One of these two processes of elimination should have found the culprit causing the Evernote Helper to not function. I also quit a few processes I knew were associated with apps, even though I'd closed the actual app. If anyone else has a suggestion, I'd love to hear it. Thanks!

MacBook Air, OS X Mountain Lion, + 24-inch LED Cinema Display

Posted on Mar 7, 2013 5:59 PM

29 replies

Mar 8, 2013 9:06 AM in response to Linc Davis

I uninstalled it (in accordance with its own uninstall procedures) when you first mentioned it...along with Memory Clean.

If Evernote works properly when in my account Safe Mode and also in a new user account (with only Evernote installed)...where else can I look for the culprit here? Thanks.

Linc Davis

Level 10

209,547 points

Mar 8, 2013 10:55 AM in response to Larry McJunkin

Please repeat step 3 and post the output.

Mar 8, 2013 10:59 AM in response to Linc Davis

Step 3 results:

com.fiplab.MailTabProHelper

com.fiplab.NotesTabPro-Helper

com.mint.quickview-launcher

com.fiplab.MenuTabProHelper

com.cobookapp.cobook.helper

com.goldenhillsoftware.CloudPullLoginItem

com.agilebits.onepassword-osx-helper

com.evernote.EvernoteHelper

com.oracle.java.Java-Updater

com.google.keystone.system.agent

com.maintain.ShowUserLibraryDirectory

com.hp.printerAgent

com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae

Linc Davis

Level 10

209,547 points

Mar 8, 2013 11:15 AM in response to Larry McJunkin

You haven't removed "Cocktail."

Mar 8, 2013 11:19 AM in response to Linc Davis

I removed Cocktail by using the uninstall menu item in the app itself. According to the Cocktail website...that's the only way to remove all of it. It's not in the Application folder nor can Finder find any trace of it in even hidden folders. Where do you see "Cocktail" in the last post of "Step 3 results"?

Linc Davis

Level 10

209,547 points

Mar 8, 2013 11:31 AM in response to Larry McJunkin

Where do you see "Cocktail" in the last post of "Step 3 results"?

com.maintain.ShowUserLibraryDirectory

You must, as I wrote earlier, reboot to complete the removal of a system modification. If that item is still present after you do so, then the uninstaller doesn't work.

Mar 8, 2013 11:36 AM in response to Linc Davis

I've rebooted several times since I uninstalled it. I'll try reinstalling and uninstalling with AppCleaner to see if it goes away.

BTW, since Bartender wasn't the offending app, I reinstalled it. I simply can't live with all the crap on the Menu Bar...and in an order I don't like. It gets rave reviews everywhere and no one has ever reported a problem with it.

I'll post back when I have (hopefully completely removed Cocktail.

Linc Davis

Level 10

209,547 points

Mar 8, 2013 11:48 AM in response to Larry McJunkin

I'll try reinstalling and uninstalling with AppCleaner to see if it goes away.

"AppCleaner" is yet another useless crapware "utility."

Open the folder /Library/LaunchAgents and remove everything in it with a name starting in "com.maintain." Then log out and log back in.

Mar 8, 2013 11:59 AM in response to Linc Davis

There was only one (com.maintain.Restart.plist) and it contained one reference to "Cocktail". I deleted the file, logged out then back in. Evernote still doesn't work.

Mar 8, 2013 12:52 PM in response to Linc Davis

Linc, if this ultimately can't be fixed, instead of a complete wipe/reinstall of ML, what about creating a new user, installing all the apps I need that aren't aready installed/available for any user, moving all my files from Documents, Dropbox, etc., then killing the old user (and all files). Finally, I could rename my new user account short name with guidance from: https://discussions.apple.com/docs/DOC-3872

Linc Davis

Level 10

209,547 points

Mar 8, 2013 2:47 PM in response to Larry McJunkin

Apart from your login items and launch agents, there's nothing in your home folder that could possibly be different in safe versus "unsafe" mode. In safe mode, the operating system itself runs with reduced functionality. If there is some way that could affect Evernote in the way you describe, only the developer would know (and even he may not know.)

What I would do in your place is to wipe out the Evernote configuration completely. Again, only the developer can tell you how to do that. Test it with the default settings, then make changes cautiously to avoid recreating the problem. That's all I can do to help you with software I've never used. I only vaguely know what it is.

Mar 8, 2013 4:43 PM in response to Linc Davis

Obtaining support for Evernote is worse than from Google...it's just not going to happen.n Their idiotic advice is to simply drag Evernote to the trash...and even the app deletion apps you don't like find six or seven files for Evernote. While the home folder may not contain anything different between safe and normal, I wonder why the home folder works fine when it's a new home folder for a new user? That sort of counters the theory that it's the same both ways.

In any event, thanks for your help. I'm either going to build a new user folder, then rename the old one immediately so I can rename the new one with my old user name before populating it....or just rebuild the system completely. The latter is easy to do...but getting everything configured correctly takes several days. Thanks again, Linc.

Jul 26, 2013 1:57 PM in response to Linc Davis

I just tried to download Evernote, it started asking me to check my internet connection, over and over. I decided this was not a good application for, started trying to remove it, took a while, it's in the trash, won't empty for some of the same reasons mentioned in prior posts, some aspect is being used. Can't find them on the computer to delete, and the icon is still in the tool bar.

Any help for people who are not develper types? Simple steps. I did find things in the Library to remove, still can't empty trash.

Mike .

Level 1

2 points

Sep 24, 2013 12:50 PM in response to Linc Davis

Step 1 output:

org.virtualbox.kext.VBoxDrv (4.2.18)

org.virtualbox.kext.VBoxUSB (4.2.18)

Step 2 output:

org.macosforge.xquartz.privileged_startx

com.adobe.fpsaud

Step 3 output:

jp.co.canon.cijscannerregister.56528

com.getdropbox.dropbox.15344

org.herf.Flux.12000

J8RPQ294UB.com.skitch.SkitchHelper

be.fousa.eggy

org.macosforge.xquartz.startx

com.valvesoftware.steamclean

com.macpaw.CleanMyMac2Helper.trashWatcher

com.macpaw.CleanMyMac2Helper.scheduledScan

com.google.keystone.user.agent

Step 4 output:

/Library/Components:

/Library/Extensions:

ATTOCelerityFC8.kext

ATTOExpressSASHBA2.kext

ATTOExpressSASRAID2.kext

ArcMSR.kext

CalDigitHDProDrv.kext

HighPointIOP.kext

HighPointRR.kext

SoftRAID.kext

VBoxDrv.kext

VBoxNetAdp.kext

VBoxNetFlt.kext

VBoxUSB.kext

/Library/Frameworks:

AEProfiling.framework

AERegistration.framework

AudioMixEngine.framework

NyxAudioAnalysis.framework

PluginManager.framework

iTunesLibrary.framework

/Library/Input Methods:

/Library/Internet Plug-Ins:

Default Browser.plugin

Flash Player.plugin

Quartz Composer.webplugin

QuickTime Plugin.plugin

flashplayer.xpt

nsIQTScriptablePlugin.xpt

/Library/Keyboard Layouts:

/Library/LaunchAgents:

com.oracle.java.Java-Updater.plist

org.macosforge.xquartz.startx.plist

/Library/LaunchDaemons:

com.adobe.fpsaud.plist

com.oracle.java.Helper-Tool.plist

org.macosforge.xquartz.privileged_startx.plist

/Library/PreferencePanes:

Flash Player.prefPane

JavaControlPanel.prefPane

/Library/PrivilegedHelperTools:

/Library/QuickLook:

iBooksAuthor.qlgenerator

iWork.qlgenerator

/Library/QuickTime:

AppleIntermediateCodec.component

AppleMPEG2Codec.component

/Library/ScriptingAdditions:

/Library/Spotlight:

Microsoft Office.mdimporter

iBooksAuthor.mdimporter

iWork.mdimporter

/Library/StartupItems:

VirtualBox

/etc/mach_init.d:

/etc/mach_init_per_login_session.d:

/etc/mach_init_per_user.d:

Library/Address Book Plug-Ins:

.DS_Store

DeskConnectContactsPlugIn.scpt

SkypeABDialer.bundle

SkypeABSMS.bundle

Library/Fonts:

Library/Input Methods:

.localized

Library/Internet Plug-Ins:

Library/Keyboard Layouts:

Library/LaunchAgents:

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.640E32BE-FD7F-4B4D-B143-17D F660E5778.plist

com.google.keystone.agent.plist

com.macpaw.CleanMyMac2Helper.scheduledScan.plist

com.macpaw.CleanMyMac2Helper.trashWatcher.plist

com.valvesoftware.steamclean.plist

org.virtualbox.vboxwebsrv.plist

Library/PreferencePanes:

Library/Services:

.localized

Step 5 output:

Flux, iTunesHelper, Dropbox

Help?

This problem defies all logic